Bliss Nola Events

This place is the most unprofessional business I have ever dealt with. I contacted them to book for my bridal shower. A deposit was paid months in advance with the balance due 2 weeks before the event. We called and wrote them constantly and got no response. Finally we finally got an answer 1 month before the event and spoke to the owners son or relative. Due to COVID we were told by the owners son that we could only have 25 guests, he also told us to wait until closer to see if we still wanted to have the event. More time passed and we contacted them again to say were going to cancel and get our deposit back. This time we spoke to the owner and she was refusing to give us any money back stating they could not refund us because we waited until 2 weeks before to cancel. We explained they have not been answering (a google number) and we spoke to her son and gave her the information that was communicated to us. She bluntly said "I told my son not to tell anyone we could refund them" that was not our fault nor our concern. I explained to her that that is a conversation between them and the agreement was a verbal one and she should honor it. She was supposed to call us back to reach an agreement and we did not hear anything until the week of the event. She said she will not refund us because she will be losing money. I urge you if you value your hard earned money and time this is NOT the venue for you. I support black owned businesses all the time but is one I will NEVER recommend anyone, not even my worse enemy.