AMC Westbank Palace 16

This is my favorite AMC Theater location! Grant it, the staff act is if they would prefer to be somewhere else, they are reliable and get the work done.The seats are comfortable and the theaters are clean, and that's a plus in my book.

I think this theater is great. It is always very clean. The chairs are huge and so comfortable. The staff is very kind. The parking lot is huge and well lit. This is where we love to go to see a movie.

Comfortable seats, clean restrooms, pricing on drinks and snacks is normal/standard. Employees do their jobs, but not necessarily friendly. I will be back, I am there for a movie, not "service".

I tell ya what, you can def park freely here! It's so much parking!! Movie line was super quick but even quicker if you buy thru the app. You have to get scanned in once you enter the doors. The bar tho needs work! It's lacking basic beverages like crown, Henney, grey goose, and others to make a decent drink. Plus they atleast should have there own speak drink menu to lively up that spot. It's not welcoming at all. The staff was nice tho and everyone seems happy. I would def come back here and just might for the Fast X!

Plenty of parking! I am annoyed that none of the kiosks worked, but other than that, the experience was fine. I had to get a refund because I bought one too many tickets. Because I came to a first showing, there wasn't a long wait, so I was serviced quickly.

Oh its been awhile, yeah you know the whole don't ya dare come outta yo house thing. On a whim I thought it might be nice to creep into more public situations. Our mid week adventure to catch the new John Wick movie (RIP John) was the perfect such occasion. I started by buying the tickets online and was surprised to see they offered food delivery to seats. I thought huh? Why not! We opted for a package deal that included Pizza, popcorn and 2 drinks. Cool! Feeling it. We decided on a delivery time of 10 min before the movie started so we would not disrupt others. We arrived right on time and made it to deluxe theatre seating, yeah baby we talking auto recliner action. 5 min, 10 min? where's the food? The theatre was empty, I even stopped to buy candy and sent son to sit in seats because of the delivery time. 15ish minutes after our scheduled time, a nice pleasant young lady brought our order. Look, it ain't the Four Seasons, I still gave her a little tip. But still, why have 10 min increment time slots and then not adhere to them?Can't go wrong with drinks and popcorn, but you can't call that sharable pizza. It was more of a poor thin crust appetizer. Oh AMC super duper fail. I actually laughed when I took a piece, about the size of a reeces cup with a point. hilarious. Perfect for one person though. The movie was great, lots of action. Too much for me though, I had a snooze in that comfy recliner. Woke up for the talking parts and sad to see a series end, it was a good run. Overall we had a great time. Lol don't call that pizza AMC...stick to popcorn, candy and hotdogs.

Just the best the surround sound the screen was really good. The seats were also really comfortable but some didn't recline such as my friends but the recline is good.

Date night to see the new Denzel Washington mobile"Little Things".Seating is extremely limited so if you're thinking about going, you must book in advance! You can order your popcorn and snacks in advance as well. I think because we saw the last movie of the night (8:00pm) we got the bottom of the barrel popcorn. It was cold and not very fresh! So I was a little disappointed. The overall movie cost hasn't changed! Still paying a pretty penny LOL Lastly, this may sound wrong but I mean it in the most humble way! I think COVID did some businesses justice by forcing them to tighten up on sanitation! This is the cleanest I've ever seen a movie theater bathroom in my life! It was clean, fresh, and well stocked! Please keep it up post COVID!

Any business or public space is allowed to have mechanical problems are false alarms. And following a major hurricane, a false fire alarm in a movie theater that just reopened is not a big deal.It's all about how the movie theater handles it.After the alarm went off and everyone evacuated, the staff advised patrons that it was a false alarm. Everyone returned to the theater.But then the alarm went off again and again and again. Certainly the movie theater has a central public address system. But they did not use it. They just allowed the patrons to sit in the theater repeatedly hearing the alarm without any guidance. Finally, I got up and left the theater to go request a refund. They made me go stand outside to wait in line and get the refund, although the same customer service attendant was standing inside the building behind the counter facing the opposite direction, only three feet away. she would not turn around and help the customers inside the building, but waited for them to go outside the building and get in line.Then for the refund, instead of making it simple, folks who purchase their tickets online who could not brandish the credit card linked to their account were forced to get a gift card. There were no more than 15 customers in the entire theater complex, so issuing cash refunds would have been very simple.It would have also been ethical to offer a refund for refreshments. Even though the refreshments might have been consumed, no one in their right mind would pay $17 for a Diet Coke and package of M&M's if it were not for the privilege of eating them in a movie theater.There was no offer to provide complimentary movie passes to compensate for the inconvenience.Lastly, the theaters safety training and procedures are obviously lacking.The emergency alert announcement when the alarm went off stated that disabled people should follow instructions. There were no instructions. Also, while the alarm sounded audibly oh, there were no blinking lights on the fire alarm annunciator. A hearing-impaired person would not have known there was an alarm going off.

My favorite part of seeing a late movie here is how they have their one security cop stationed indoors to make sure you don't go through the safe, well lit lobby to leave but instead are shoved out the dark, sketchy side back door to traverse a dark, entry parking lot alone as a single woman. Fucking genius, y'all, really. I'll be contacting amc, this is a car jacking waiting to happen. Fucking idiots.