Suburban Waste Services

The absolute best waste service in the area! Local and great people! During Covid they didn't stop!Always professional and the drivers are the best! They always great you with a smile and bring your garbage can up to the the top of the driveway. I can't tell you how many people I have switched to SWS because they are a great company and their prices remain consistent. Great company and even better people.

We recently switched to SWS after 7.5 years with Republic Services. The pricing is better with SWS, and the service has been outstanding. We live in Eden Prairie.With Republic Services, it was always a challenge to even get someone on the phone. My wife or I always had to wait on hold for 10-15 minutes. One minor thing that irked us every year was Republic forgetting to dispose of our Christmas tree. Each January, we had to call to remind them to get it. This year, they ended up saying they wouldn't dispose of our tree.Every quarter, our bill with Republic crept higher...with no explanation. I can understand an annual rate increase due to inflation, but we were seeing annualized increases of up to 20% with no explanation.As for SWS, they have been ultra-responsive to any emails or calls. In fact, I just called SWS and was shocked to have someone pick up the phone on the first ring! Also, I was able to pay our trash service for one full year in advance, which brought a 8.3% discount to our bill (one month free, so you are paying for 11 months).Highly recommend!

I have been with Suburban Waste after switching over 10 years ago from Waste Management. I have been overall very happy with their service. They are responsive and have helped me with some special pick up needs when I was recently remodeling! In most areas you don't always get choices of garbage, and I think it is a good thing overall to not have a monopoly. I think it is healthy for the consumer and the business's to not get taken for granted.

Best waste hauling in the Twin Cities. Our former, small hauler retired and sold their business to the garbage king, Waste Management. They provided truly garbage service, increasing our quarterly costs by 10-20%, for almost two years until we quit. Neighbor recommended Republic; equally dissatisfying service experience with hidden costs ($20 for dropping off your new garbage can when you start service??? And again when you cancel?)Finally found SWS, and not only do they offer a consistent, affordable quarterly billing cost, they provide exceptional driver/hauling service (rolling the empty cart into the driveway after emptying), easy and affordable one-time add-on hauling (chair, mattress), and free Christmas tree removal. AND they are they only local hauler who isn't contributing to the landfill problem; they bring when can be burned to the incinerator. Affordable, professional, and clean. Win, win, win.

I have been a loyal customer for years with Auto pay set up on my account. I had recent fraud on my card and didn't realize my trash payment was on that card. I called to ask why my trash wasn't picked up and the representative was rude. I made the payment and asked for them to make an exception and come pick up the can and said they would for a $25 fee! The driver was on the next street over. This is by no way customer service. Very disappointed.

guys driving trucks are greatbut customer service does not care about customer loyalty or service. after more than 10 years I had one issue and they were not interested in me as a client or or my loyal payment history. frustrating to be such a loyal customer and treated like it is irrelevant.

This company enthusiastically participates in the price gouging for waste collection that is common practice in my community. The fact that they are eagerly doing this at a time when people's salaries can't keep up with inflation makes this even worse. They lure in customers by offering competitive prices for a year, maybe two, and then jack up their prices. They also suddenly start "autorenewing" optional annual services like yard waste collection without notifying you -- suddenly you'll just find a significant extra charge in your account for a service you didn't ask for. Don't be surprised to see their prices jump by $40 (!!) between one year and the next. My experience with them is like most other reviewers' who've been with Suburban for a while: their drivers are nice but their customer service representatives are unscrupulous and do not care one bit about their customers.

Switched trash service to SWS in Oct 22. They set me up on an annual billing. I paid the year in full. 6 months later, they send me a quarterly bill telling me I'm 90 days late. I call. The woman was very rude and just kept asking for more money. I was transfered to Andrew. He was reasonable and agreed to look into it. About an hour later, another associate said she was the office manager and told me she didnt like the way I spoke to the first lady. She said she was pulling my garbage can, and sending my account to collections. Now I will have to go to court just to get my pro-rated refund on the services not rendered for the remainder of the year. It is like they under bid the business, and now are trying to pressure folks into more money. So much for using local services! I will never work with this company again. Just plain bad a business.

Horrible customer service, they will stop your service without notification.

Have had SWS as our trash collection company for several years for both commercial and residential services. Their customer service and actual job of picking up trash bins has gone drastically downhill in the last couple of years. The office staff are horrendous witches, and the drivers lie and are incredibly lazy. We canceled our commercial dumpster first, but had to cancel residential as well after the office "lady" called us liars. They skipped picking up our bins multiple times, then throw a fit when we call to have them come back. Multiple times they have somehow dumped recycling all over our road from our bins as well as two other neighbors. They then proceed to try to blame it on us customers. We've watched them empty our bin, then take photos of empty bin and report to the office that we had no trash to pick up. This only matters because they lied in the first place about not picking up our trash. It was a great company before it sold out. Now owners, management and office staff are flat out horrendous, and the driver we had is a liar.