Sky Zone Trampoline Park

The check-in process was extremely dysfunctional. When we walked in there was nobody facilitating the check-in or greeting (this was our first time at this location) and once someone came up, he needed help to finalize our transaction. It took a very long time. This place is in desperate need for new management. The place wasn't busy while we were there, but they were very understaffed. Hence the facility was dirty and in some areas, not safe for kids (limited, to no supervision).If you don't have a membership, I would consider whether this is the trampoline park for you! It was $27, plus tax, plus the price of socks. This turned out to be a very expensive evening! The kids enjoyed their time though, so smiles made everything else better.

Here's the thing. My kids love it. The price is great for the membership. But the staff is absolutely abysmal. We sign away our rights to sue this facility in the event of injury -- and the folks that are charged with watching to make sure people are being safe and not doing maneuvers that aren't allowed are on their phones not paying a single bit of attention. This is a serious issue. The management should be appalled.

The people there are incredibly rude and I don't feel not safe and I feel personally violated. Do NOT waste your valuable time AND money here. This place is dirty and uncivilized. These parents NEED to keep their children under control. I was there just earlier today and I was harassed by a 4 year old, they thought I was there mom. Disgraceful don't recommend.

Such a fun place for my boys to explore and burn off energy! We got there early which was good for us before it got too busy.Buy online before you show up to get a quicker check in. They have a snack bar and plenty of seating for parents.We will be back to burn off all our energy during the winter months!

Great place for children young to older friendly staff very cleanly I recommend this spot

This place is fun for kids. However there was a young girl that was being rude her tone of manner was not nice at all. My son is 2 and was trying to jump on a trampoline and the girls decided it was the perfect time to clean the trampolines at 11 o'clock in the morning. You got a zoo of kids wanting to jump around and you want to clean now when that should have been done before it opened. Will not be coming back. The girl was rude to my son

If you cancel your monthly membership, you might be banned. If you question anything, the cops will be called on you.My husband and I have been long-time attendees of the Edina, MN Sky Zone and we've always loved going there. We even had his 30th birthday party at the Sky Zone which was fantastic. In recent years, cleanliness and safety have really gone downhill but we decided to try joining as monthly members for our kiddos anyway. Unfortunately, we learned that cancelling your membership at the Edina can get you banned from ever coming back. When we asked about canceling over the phone, their manager, Michael, treated us VERY rudely and hung up on us. We called back ands asked to speak to Michael's manager and he said "I cannot disclose that information" and hung up again. When my husband brought our 3 year old son to use our membership and jump at Sky Zone arrived the next day, he learned that he has been banned from the Edina location which really surprised him. Michael was there and he explained that he ended our membership immediately because my husband was making "threats." Again, Michael was very rude toward my husband and threatened to call the cops if he didn't leave. My husband never made any threats and didn't deserve to be banned. We are shocked by how badly we were treated by Sky Zone staff. Now that I'm reading through other reviews, it seems that management at Edina frequently bans people unexpectedly and frequently calls the police on customers who didn't do anything wrong. We no longer want to support this business.

I would not recommend, my family and I went to the establishment an hour and a half before they were closing. We only intended on jumping for an hour. Once we got there we tried paying with cash, they told us they couldn't sell us tickets and that they stop selling at 8:00pm then a different worker walked over and said they stopped selling at 8:30pm. We did look at the website and I said no we're on the website that they stopped selling at a certain time. It made my family and me feel very uneasy and unwanted in their establishment. They should really advertise that they stop selling at a certain time. I am glad we didn't not go and will not be coming back

Sky Zone will swindle you. Do not go to Sky Zone. I took my daughter there. I told them I just wanted to jump for the day. The employee signed me up for a monthly, automatic membership, that would bill my credit card every month, with out telling me. I did not find out about it until a month later, when Sky Zone billed me for the membership I did not ask for. When I told Sky Zone of Edina about this, they refused to give me my money back.

Not clean. At all. The tables were dirty, the massager chairs had crumbs in the seat cracks, I really can't imagine what the actual gym equipment is like with germs.