Restaurant Depot

Worst run business in America. What could improve? Everything! Staff, mgmt, selection....

We shop here because we don't have options. Unfortunately, the location feels a bit beat down. Prior to COVID it didn't feel so depressed. I can only imagine how tough it must be. The staff isn't very friendly or helpful. The shelves are frequently empty. The prices are hard to find and often missing. Recently we are always charged incorrectly and need to double check our own receipt prior to leaving. Once you leave, they don't pick up the phone if you try to call and if you take the receipt back in, they aren't helpful to resolve the issue. We purchase the food for serving the homeless shelter dinner. If we had options, we would consider them instead.

I always get good service here, like ALWAYS. Usually someone asks if I need help after they see me looking around with my mouth open like a Neanderthal. The amount of help you should expect is similar to a Sam's Club. They are rarely out of stock of what I need. It is an enjoyable place to shop.

Customer service: 0 startI was overcharged on one of my recent orders. I understand, mistake can happen, what's important is how we correct the mistake.I called as soon as I got home and was told the manger will look at the camera and if it's correct will issue me a refund on the same day. Nothing happened that day. Nor for the next few days. I called again, then was told, oh, actually you need to come to the store. No worries, drove for 30 mins ans went to the store. And git so much attitude when talked to the employees! After waiting for 10 mins, I was given a store credit! And was told if you want your money, go to the register. Long lines and so many shopping carts waiting for the registers. I went to a lady who was just standing there explaining the situation and asked if inhave to wait in the line , she said yes. I said I amd here for an employee mistake why should I wait again in the line? She said because you have to wait in the line!!!!! Even though there were other registers with no employees at!I'll probably cancel my membership. One of the most horrible customer service experiences I've received in my life !

Nice work everybody! The store has been organized clean and pleasant staff! Thank you

I never ever leave reviews, I had to make an account to warn you. They don't keep expiration date. Any thing "opportunity buy" will nearly kill you. Please please don't buy meat from here.

I almost never leave reviews for anything, but feel compelled to share this with others who may be planning to shop at Restaurant Depot. This was the worst buying experience ever - at both the Brooklyn Center location and the Como Ave location - all on the same day. I have been a member of Restaurant Depot since 2022 and since have had generally positive experiences. I live approximately 3.5 hours from the Twin Cities, and my supply trips are usually a special trip - about a 9 hour time investment for me plus the cost of transportation. FIRST: August 28, 2023 I first visited the Brooklyn Center location to purchase melting chocolate. My first stop was the front desk where I needed to drop off some paperwork. The lady there found fault with everything I brought (which was simply my food license and my state sales tax certificate). She told me that I had brought a federal number and not a state number and I had to show her on two separate documents - the certificate itself and an accompanying email - that it was indeed my state sales tax number. Then she asked about the nature of my business but not listening to my answers. I started to feel like she didn't want to help me be able to shop. Even though the copy of my license was clear and legible, she made me write my information down on a separate piece of paper because she claimed she couldn't read it. When she offered a copy of the tax form for me to sign, she had spelled my city and my name incorrectly. I asked her if those things needed to be corrected before I signed it and she made the corrections but was unhappy about it. In the end, I don't believe she properly categorized my business on the form - but I was done trying to give her information because nothing I told her seemed to matter. Once she told me I could shop, I thought - okay, maybe she's having a bad day, let it go. Next I went looking for the chocolate I needed to buy - that I have successfully purchased at Restaurant Depot in the past with no issues and even great customer service. I found it right away - but couldn't see any of the type I needed on the shelf so I sought help. When I told the employee down the aisle what I was looking for he cut me off before I could ask my question and just told me "Aisle 2". I started to tell him that no, the chocolate was just down the aisle we were in (Aisle 3) and again he cut me off and said "Aisle 2." I walked away because there was obviously nothing more I could say about this, then walked all the way through Aisle 2 (and found no chocolate), and came back to the chocolate on the shelf in Aisle 3. I found another employee near the checkouts and explained to her that I was looking for a product that was not on the shelf but that could simply need to be dropped from a pallet above. I asked if they could look up in their inventory to see if they had what I was looking for as that had been my experience on other buying trips. She was friendly and helpful. She asked another employee if she could look this up and that employee said to her "Do I look like a manager? You need to go ask a manager. I don't get paid to do that." I was blown away and I'd had it. I stated, "Look, I just drove 3.5 hours to be here and get supplies for my business. I simply want help locating an item here. If you don't have it, I will move on to the Como Ave store and look there." The second employee tried to defend her comments and I said that I didn't want to listen her rip down a coworker and that I just wanted assistance finding my items. A man came up then and asked me how he could help. He clearly wanted to calm the situation down and be helpful. He looked on a computer for the items I was looking for, but didn't seem to find a conclusive answer. He had us walk with him back to Aisle 3 and proceeded to holler at the same guy who sent me to Aisle 2 earlier to come and help. That guy wouldn't even acknowledge him. After 3 to 4 minutes of watching more nothing happen, I walked out. I appreciate the friendly person and the guy at the end trying to help - but the problems at this location are way too deep for one or two helpful people to hold together. Thirty minutes later I arrived at the Como Ave store to try again. I found a case of one of the items I needed, but not the other - so I sought assistance again. This experience was somewhat better than the Brooklyn Center location - but still lacked a lot. It's obvious that these locations are severely understaffed and the staff there are not in love with their jobs and have little customer service training. There is so much good food products at this warehouse - and honestly - if I'm willing to drive 3.5 hours to purchase melting chocolate for my business - the price must be right. At this point, I still need to purchase the variety of chocolate that I could not purchase yesterday - so I will need to search online and see what I can do to have it shipped to me. Probably won't be back. Do better!

do not come here if you are a driver they take 8 hours to unload you!!!! ps they stink in there hard to breathe

I think this is the first review I've ever written in my life. I own a business as a Private Chef. I travel the country and the World for that matter. I have been a Restaurant Depot Member since 2014. I've visited locations in Sacramento CA, Oakland CA, Los Angeles CA, and Houston Texas just to name a few. The location in ST. Paul Minnesota is deplorable. It starts as soon as you pull into the parking lot with filth a those oblong shopping carts everywhere within the lot. You can just tell the store is not managed well. The aisles or in constant disarray and each and every employee looks & shows with their energy that they do not want to be there. It's honestly the saddest thing I've ever seen. I hope they can get some new management in there to at least bring it up to a respectable level for us business owners.

Absolutely The worst customer experience I have ever encountered! First time shopping there for my business. Went around 11am today. Walked in and saw there was a sign stating " deaf employee working please use your phone to communicate" so I typed up a message asking if I needed a membership. And the employee said " come over here I can't see that it's so tiny and dark. I apologized and referenced the sign, as she was not deaf. Asked the employee my questions about needing a membership and she informed me about being open to the public and asked for my ID for stopping in today. She had me fill out my information where she stated " fill out line 33" which I assumed was the next available line. ( It wasn't so I own my mistake for not looking closely enough). Gave back the clipboard and she looks at it then looks at me " Well now you didn't do what I asked! I said fill out line 33" I apologized and then she said " your address doesn't match your ID!" Which I explained the address I wrote down was my business address. She gave me my temporary pass and my ID and told me about the return policy that what ever I buy today is mine forever, they aren't accepting returns. Quite literally was the rudest customer service I have ever experienced and made me decide not to purchase anything. I will not go back and have told me other business owners/manager peers that I would not recommend ever going there.