ProTurf

I signed up for 6 treatments. It's now almost August and they have been out once. Meanwhile I have a yard filled with weeds.. I'll look else where next summer.

Switched to ProTurf after dealing with TruGreen & their increasing prices for years. Came out twice for fertilizer & weeds. Yard didn't look any better, & weeds never died after application. Had to call twice for weed reapplication before it finally worked or was actually applied. Waited to pay for service until improvement seen, was sent to collections the same day as threat call made. Refused to take payment over the phone, said I had to deal with collection agency (never heard of this in 20+ years in accounts receivable). DO NOT do business with this company!

I've been so annoyed with the salesmen at TruGreen to the point where I've actually had to hang up on them because they were so pushy....ProTurf is polite and courteous, just very easy to work with, I highly recommend them!!

To ensure their multiple listings of the same business on Yelp get the same review. Yelp's algorithm is not showing my negative review on other listings...Professional Turf has provided my family lawn fertilization and sprinkler repair and winterization services for three years. In October of 2015, we scheduled our winterization and the Company sent out an employee to provide the service. Without going into lengthy details, there was a problem with non-irrigation valves being shut off and not drained properly by the employee that caused damage to drywall in the ceiling of my basement. This, in of itself, is not the problem with the Company. The problem lies in that I had damage to my home and I repeatedly called the Company to discuss the issue and no one returned calls. It took a complaint to the Better Business Bureau (details of this incident are posted there) to get any sort of response from the Company. This was just really bad customer service and they have now lost an annuity customer who was paying $500 to $600 a year for fertilizing, sprinkler repair, and winterization/start up services. A simple timely call back goes a long way. I guess they are fine if everything goes well, but god forbid getting them to make things right if they make an error.

This is a company sorely in need of customer service training. This is our 2nd year. The first year was fine. This year we signed up for several applications, but they've only shown up once, and our back yard is covered with quack grass (which may not be their fault, I know). I called today to find out when we can expect to see them again, only to get some gal on the other end who seemed a bit put out that I'm bugging her with this basic question. In fact, she answered me with one. "I can't? But I can put you into the voice mail of the applicator who will call you back tomorrow." She transfers the call to a line that rings endlessly. I call back, get an immediate "Pro-turf, can you hold?" I do - for seven minutes. Give up, call back and get a mild -"oh, sorry..." She transfers me again, and the line again rings until a guy (not the applicator) answers who tells me there must be something wrong with the phone system. Well, can you take a message for him to call? I ask. He did, and actually, the guy who called me back (who will do our house) was super nice and went out of his way to make me feel better. His colleagues should take some advice from him on how to communicate. I had reasonable questions, but I want to feel that my business is important enough for them to at least respond to my inquiries. He was the only one who instinctively got that. These are the basics of customer service 101.