Mediacom

Too expensive for the quality of service you receive, cost has doubled in the last few years and now they are implementing overage charges. Not smart when your competitors don't. Currently looking into alternative internet options to change before new policies in place. It already costs too much and speeds never meet expectation. You pay for a range of speed and it regularly is at the low end of the speed. There is lag during gaming and occasionally video quality is reduced. Customer service online is only beneficial if you can actually log in. Customer service over the phone is not helpful redirecting to their website (which I don't have access to). Not worth the money. Customer service (in person office hours don't work with my work schedule) online/phone are remote workers who are limited to the script they follow and they don't really listen. I don't understand raising rates anyway... if they are redirecting everything to the site or app or outsourced agents ... their cost to run internet doesn't increase based on usage ... maintenance is similar across the board. Once set up, do they rarely need to do any tech work unless their is an issue with the cable. Once their infrastructure is established, overhead should not be so much. I'm sure it's because they lose so much with everyone going to streaming instead of tv. But that is the reality of the market. People don't want to pay for cable when there are only a few channels they'd actually watch. People have been asking for choice when it comes to cable since before streaming was big. Also, if I'm calling your office to express concern about price increases ... what would you offer additions to a service I am already concerned about affording? Additions that would more than double the price.

Wow you amazing with dropping our upload speeds to 10mpbs when we pay for 100 up and 1gig down and we dont even get the download. but you guys also think 700+ ping is not an issue so i hope you enjoy your low ratings and backed up payments. FIX YOUR EQUIPMENT AT LEAST A LITTLE BIT. Unacceptable disservice.BEWARE! ! ! Clown company Top end router and modem not good enough? Why is the 1gbps (non fibre because that's too fancy for our hillbilly area) is consistently 1mbps? Nice to have .01% of what you pay for. Perhaps Mediacum should update their 20 year old boxes that attempt to run at speeds faster than dsl. Technicians gawk is awe of our equipment and are befuddled by how our connection is faulty despite having sufficient hardware. It is not our endModem just goes, where's Mediacom. Anybody home? Oh no? You guys are always going in and out for signal because for the last 12 years we've somehow been at a magical "end of line" ??? Wtf does that mean bro give someone else shitternet that's not how a service you pay for works Is two different AX72 TPlink routers that change nothing with the issue not good enough? An eero is 1/16 the power and capabilities of my current router and 1/32 when you have the tplinks... Curious how weather messes with cables so much. It's almost as if Mediacom doesn't know where their broken cables are. Squirrels are goofy. I would suggest fixing this before a fcc agent needs to say hello to your offices however.Their services are so bad yelp considers me in san francisco? I lived in hutch my whole live, i only got out of MN once lol. Insanity

Received an email regarding new service agreement. While I was aware of possible throttling of speed if reaching a certain threshhold when I signed up, they are now going to be implementing a fee for overages. This is unacceptable! Since I have very few days off, I took today to get out my bill and look it over. There is very little to no information included on the statement. I have to log in to see it. But my bill has increased more than $40 in the past 4 years and the service has declined. I get it, less and less people subscribe to their television and choose streaming ... but they are not out any cost (other than that people don't subscribe to their cable) for more or less usage of data (they are not paying per gb). When I contacted Mediacom today to find out what my options were (because I can't log in to my account as my phone number has changed), their customer service is not helpful at all. They encourage you to sign in and use their app (Ummm... did you not hear me when I was contacting you for help logging in?). Then they verify I am me with my social, account number, and address. But THEN they are unable to help me change my phone number due to my needing to physically go into an office to update it. They say it is due to security reasons. (Ironically, I could have made changes to the account over the phone ... just not update my phone number so I can log into my account online ... which the agent mentioned taking advantage of again ... and I reminded her I can't because I don't know my log in info and the two-factor authentication goes directly to my OLD PHONE number). A person can sign up and as long as they have payment information and then they don't care about helping you after that. My bank asks me verifying questions over the phone and is able to help me... this is stupid. They have lost a customer. Not only because of their ridiculous hoops and inability to actually assist people, but their prices are no longer even remotely competitive, service is unreliable, and they have become irrelevant with new options making thier way into the area (that are half the cost of what they are charging). They will be losing a lot of customers as bills keep increasing.

Most likely the worst service in all products/services. Cannot get anyone to provide a direct answer - just keeps moving install dates.No accountability. Why cannot we not get other providers in Wayzata?

Mediacom is the biggest joke of a cable company out there.. monthly data caps so they basically FORCE you to spend more every month in order to keep your internet.. customer service is apalling as well.. they also misquoted me not once but twice... this is the biggest joke of a company ive ever seen