Hayward Family Eye Care

My original review seems to have disappeared after being on here for quite some time. I will try and be as brief as possible in restating my encounter with Mikeal Ostrander, the owner/optometrist.It's been awhile, but I will never forget the horrible treatment I received here. It left an impression.I had an eye appointment and immediately upon entering the office, I presented my insurance card and a copy of my eyeglass coverage. They appeared to make copies of those items. I assumed (incorrectly) that they would run things through my insurance.When choosing glasses, I presented the insurance coverage document to that person as well. She assured me that if I had coverage and their office was paid again, they would reimburse me for what I was paying out of pocket that day.When I found out they didn't submit the items to insurance, I asked them to pay the amount insurance would have covered, had they done what they were supposed to do in the first place. I was told they weren't required to submit to my insurance. Then why take my insurance documents and make copies? What's the point, if you're not submitting it to insurance?The optometrist/owner didn't care about the fact that his staff dropped the ball on their end. He was extremely unpleasant and unreasonable in working with me to fix the situation they caused. Countless unpleasant interactions later, the owner/optometrist would not reimburse me for the $75ish they were supposed to repay me. They were standing by their mistake. I now go to a different eye doctor in Hayward (Northview).The staff actually look up your benefits and tell you specifically what is covered. They are wonderful to deal with.REPLY TO "TIM F's" COMMENT: Ironic that Tim F. was not involved in this dispute but you're writing using his name. You are not Tim F. Yet another questionable business practice. My original review, under my name, was up for the majority of the last few years. It recently disappeared and not because of some fake name. I had watched it through the years and it had been read by many, many people.You could learn a lot from Northview Eye Clinic. I walked in, presented the same information I provided to your staff, and by the time my exam was done, they told me exactly what I would be paying for glasses out of pocket and what my insurance would cover. It went off without a hitch, as it should.I didn't mention this in my first review, because I didn't know at the time, but the prescription you gave me for distance was not correct. I wondered why I couldn't wear those glasses without getting a headache. Now I know. It was off by quite a lot. Northview fixed that as well.Bottom line, I presented all my insurance information to your staff, and you didn't run it or tell me you wouldn't run it. Eventually, my insurance did get involved at MY prompting. I reported you to the State of Wisconsin as well. Insurance said you could run it through correctly and then they could cover it. You refused. You should have done the right thing and chose not to. You still would have gotten your money from my insurance company. You dug in your heels and chose not to run the claim correctly. All I can do is inform others of the truth, which hasn't changed since it happened years ago. I had sincerely hoped you would have learned by now that treating the public the way you treated me, is not good for business. Sadly, it seems you haven't.Also, replying to my review with outright lies doesn't boost your credibility with anyone. You messed up. We all do, but you need to admit it and move on.

Phenomenal service, I visited on vacation and they helped me out when I was in a bind and really needed it. Thank you!

So impressed. I am from out of town and was in need of contacts and Karen was so kind over the phone and beyond helpful. They are even more nice in person. The staff up front all greeted me when I entered and made pickup so easy. Karen even gave my family and I fun spots in Hayward during these none snowy months we've been experiencing. Over all highly recommended. If I were a full time Hayward resident this would be my eye clinic of choice.

Great customer service from the team upfront and Dr Ostrander is thorough and appears very knowledgeable.

Ran into an eye issue on vacation. These guys are great! 100% recommend. Very nice and kind folks.

Joy and Karin are amazingg!!! They're the sweetest ladies, they helped me when I came to visit my bf and forgot my contact lenses. Super helpful and kind:) Definitely will be back for an eye exam.

They processed my insurance incorrectly after being provided with every piece of information needed to do so. They refused to reimburse me for their blatant error, saying if they did that for everyone, they would be out of business. If they make these mistakes with everyone, they will definitely be out of business.