Grundy Studios

I am severely disappointed in my experience with Tamera Grundhoefer and Click Chick Photography. First off, I paid when I booked our session and then received an email saying that I needed to pay by 9/19/15 if I wanted to keep my session date. I checked with my credit card company and found that the charge HAD gone through and then when I asked her to check on it she said she would do it Monday--- after the date she had given me. Annoying since my $150 was "supposedly" not received. At our session she tried to cut it 15 minutes short because she had filled her memory card and dropped her spare. We had to ask her to continue. She did not give us any directions during the session which was very disappointing since she is the one taking the pictures and can see what needs to be fixed. She also chose to do them with an ugly fence in the background that I didn't realize until she sent our pictures. I trusted that she knew what she was doing. In the end that was a huge mistake. The real problems began after I received her photos. There were multiple issues with them. My daughters shirt was up, super ugly fence in the background, etc... She also edited/took them weird where lots of the photos we were at the bottom of the photo and there was tons of trees above us. Of course for family pictures I want the fall colors, but I want my family to be the focus of the photos. My main issue was that she didn't get a single good picture of my two children together. Not even kind of good. My daughter was on my son's lap and her hair was covering his eyes in every photo like that and in another one that was ok- her hand was super blurry. When I brought this (or anything) up she was extremely defensive. For the longest time all she was willing to do was a discount to another session. Unacceptable- she didn't provide the first time why would I pay her more money? Finally, after 50+ emails regarding the issue she did a 10 minute session and guaranteed 5 good photos. She was being super picky about the date even though the weather was getting cold and I wanted similar photos to match the other photos that we had taken. Finally after much convincing she agreed to an earlier date. But seriously we have probably 100+ emails at this point she is so difficult to work with.Now, I developed my pictures and the family picture taken shows up grainy and pixilated. I had another photographer look at it and it is an editing issue. I had the same photo developed in multiple sizes and it shows up in all of them so it's clearly not the printing. My friend says that it appears she over sharpened my face since the image was out of focus. Tamera refuses to do anything. She claims it is a developing issue and she won't look at it or send me the raw images so I can have someone else edit it. This is the picture that I had wanted to frame and give to family as I didn't really care for the other family pictures she took. My friend also told me her photo sizes are too small which can lead to lower quality photos. This particular photo was 951 KB and my friends typical size is 6-7 MB.Bottom line is that she knows NOTHING about customer service. She will take your money and then not provide anything of worth. Don't be deceived by the good photos on her website. I was deceived by them, but it is NOT what I received at all! Do yourself a favor and choose someone else.