Crumbl - Coon Rapids

Yummy smells, deliciously wicked cookies. Clean store, fun music while you wait for your cookies!!

The vibes in this location are that of a hospital. The employees try to be welcoming but they come off as strange. There was a lady waiting for her order before us and one of the employees was staring at her and she called them out on it.They also messed up our order and we didn't catch it until we left. The peanut butter chocolate cookie was supposed to be the new pumpkin tin one.Cookies themselves are good, just unsettling staff and not great service.

My daughter was telling me they now offer tres leche cake? We had to go try it out. This location is across from costco parking lot and has a ton of parking spots. Once inside we were greeted and ordered our treat at the self serve kiosk. Once they box up treat, they'll call your name. Ambiance is clean and simple. No option to dine in, just order and take it to go. This location does not have a table or chair outside to eat.

Depends on who's working. Im not big one topping when I'm standing at a counter to place my own order. So I did a test, no tip got poor service and a messed up cookie. Should have taken a photo. But it was a mess. Next time tipped and they responded as such,and cookies looked great. Coincidence? I don't think so. But, we shouldn't be forced to tip for a good cookie.

I like this location because the staff are so friendly and it always is very clean when I go there. The cookies are always great and I look forward to going every time!

Very disappointed. Sent a message to Coon Rapids to let them know how their pies were embarrassing for Thanksgiving, all crust and no filling. Not even a response back. I wasn't even looking for anything in return. Now I know, not to get their pies and now I know not to even go there anymore as they couldn't even reply with an apology! If they don't have good customer service skills, I can't imagine how they treat their staff!

Ummm i think they forgot what an oven was... the snickerdoodle was NOT cooked. try again maybe next week or maybe notsigh.

Was told a 15 minute wait for an item. Since it was my daughter's birthday and she wanted Crumbl we were willing to wait. However, 45 minutes later the item was ready (20+ people waiting for it) and they didn't fill the orders as they came. So where we waited 45 minutes since we placed our order others waited far less and got theirs before us. My advice in these situations, because I understand they do happen, would be to communicate accurate wait time to customers and then fill orders as they were placed. This will result in far less upset customers and bad reviews. It will be a long time until we go back to this location.

Went in today to get the German Chocolate cake, and they are sold out! It's Wednesday morning, if you are going to have something get enough to last more than 2 days of business. Last time you had a special like than, I went in Monday afternoon and it was sold out. Do you only get enough to make two? Also, I walked I today and saw three employees not one of them could be bothered to end their conversation and greet me. I do not recommend the Coon Rapids location and do not know if I ever will go back to any of them. I would give you a zero based on today but I have to give a 1 to post a review.

Hairy cookies, when I walked in the employees where horse playing around. They had balled up paper kicking it around. I finally get my cookies and two of them had hair baked into the cookies. Gross.!!!! DON'T go to this location you have to drive to maple grove which is sad!!