ChaYes Tea

First time I've been back since pre-pandemic and super disappointed in my experience. We were first in line and waited about 20 mins for them to even acknowledge us, I understand they had a line of orders to finish but they could have said something. The two workers even started washing the dishes before even saying anything to us.. I've been a loyal customer for a long time. I had enough stamps on my stamp card to get a free drink, however, the employee said they couldn't accept it anymore. I asked if she could make an exception since it was a free drink and she said no. I've spent hundreds of dollars here and she didn't want to make an exception for me. Terrible customer service with a team that doesn't understand how to greet customers? I definitely won't be back again.

The strawberry bing on its own is lightly flavored. Definitely not overwhelming in flavor and not at all sweet. Just subtle strawberry, which pairs nicely with whatever you decide to add on. The mango was so fresh and ripe, it was absolutely delicious. The peaches, during peach season, were canned which was disappointing. And the chocolate sauce drizzle was a good compliment. 2 people couldn't finish this but we both enjoyed it. They were out of a lot of options and flavors. We did come near closing so maybe they ran out after a busy day. They are adding a large selection of food to their menu in a couple of weeks.

Came here because friends out of town wanted shaved ice/snow. Unfortunately, they were out of it by the time we got there which was 3pm. So next time call them first to verify. Friend was also disappointed because she couldn't get her Pretty in Pink drink because they were out of rose. Tough luck 2 out 2. A little disappointed that they ran out of an ingredient that is in 2 of their specialty drinks. I got the tropical paradise with lychee jelly. It was a little overpowering with the addition of sweet lychee jelly. So I don't recommend since the drink is sweet already. Maybe just normal tapioca would be good or something more subtle. Can't recall what the other people got but one of them was oolong green tea. It was super bland. I don't know if there was tea in it to be honest. Bf was polite so he didn't want to be that one person to complain to get another drink. Another friend's drink was way too sweet. So they decided to pour some of hers into his drink to balance out of the sweetness. Yea, it was a good try. His was a little sweeter but hers remain the same. Again, didn't want to make a big deal so we left. Since after we got there, another 6-8 people showed up with only 2 people working. On a side note, not sure if certain drinks come as hot or cold but if it does come in 2 temperatures to have it on the menu or the cashier can ask the customer what they want? Apparently they got confused with the oolong drink not knowing cold or hot so the girl making it was a little upset with the cashier. We were a little loud talking back there. Maybe they're both new? However, the cashier was very nice to us, don't get me wrong. Maybe a little more training, especially if they're new. 3 stars this time because things were out of stock, sweetness level is not the same across board of milk tea. Will definitely come back to try the shaved ice (bing), hopefully they'll have it and maybe other drinks like Pretty in Pink.

I ordered the Brown Sugar Boba Milk Refresher with 100% sugar and it was overwhelmingly sweet. It tasted like caramel at first. It got better when it got watered down. I really liked the next drink which was a black milk tea with strawberry and taro flavored at 80% sugar with tapioca pearls and lychee popping pearls! Sooo good! I love that I could get this delivered! Craving satisfied!

First time here and will be my last due to the level of annoyance. :-)So the signage for the name of this shop is: Cha Yes, Taiwanese shaved ice and boba tea.TAIWANESE SHAVED ICE.... and boba tea.I love shaved ice desserts: bingsu, kakigori, Hawaiian shaved ice, etc, you name it. So I've been eyeing this place, I see it all the time on my drive up and down University Ave and every time I go to the amazing Trung Nam across the street. Finally dropped by one early afternoon, late summer/early fall, at a time when students would still be in class (less competition I thought) only to find out at the time of ordering that they had NO SHAVED ICE. Nada. None.Shop was empty of patrons.One of the two items that literally DEFINE the reason for the existence of this shop, the main, unique thing that would set this shop apart from all of the other countless nearly-identical boba shops that are popping up all over the city like a self-replicating viral plague: Nope.The owner (stupidly?) happily told me the reason for this fiasco was that across the block somewhere yonder lived a household filled with a dozen people who regularly came over to buy out all of the shaved ice from his shop. All the time, he says.Well then.Looks like poor business planning to me despite the many solutions he could've come up with (like restocking the ice or buying more inventory?). Who knows? I guess your only shaved ice patrons will be that one household with a dozen members. I don't have a problem taking my money elsewhere. I'm torn between giving 1 or 2 stars: one for supporting small businesses, and one for the idea of Taiwanese shaved ice... but otherwise no stars for being a tease.Also, the boba tea here is nothing to write home about.

I came here after eying this place for a long time and was so surprised with how easy it was to find and it has a parking lot which is a win for me.I came inside and was greated right away and asked if I had any questions. I ordered the razzle dazzle on their signature drink menu, they also had so many options it was hard to choose. The drink was super sweet and tasty it was a mix mango and raspberry black tea, I love fruit tea the best so this was a great choice . I will definitely be coming back to try more of their teas and even bing!

We stopped in here for a treat after dinner one evening - it was probably an hour before closing time. I had wanted just a boba drink but was told they were out of regular sized boba. Not sure how that works at a BOBA place. Instead I decided to order the shaved ice. I got mango with kiwi popping boba and jellies (they were also out of my first choice of jellies - again?) and the condensed milk topping. I don't think I got the milk topping either. sigh. It was fairly tasty and quite refreshing, but also on the spendy side - I think it was around $6 without any additional add ons. The teas are around $5 AND you have to pay extra for boba!!!! (If you are lucky and they have them!) Much too expensive for me - I can go elsewhere for that!

I had to lower by a star for this place solely based on customer service. I decided to give Cha Yes another shot and was glad to see they had salted foam as a topping choice now. I ordered it as a topping on for my Thai tea and when I was handed it, I received a comment that was judgmental and unnecessary (as if it was a disgusting choice in a drink combo).First, I've been to many well-known/borderline famous boba places in LA, NY, and even Asia. Most have salted foam as a topping for many on-the-menu drinks and they definitely have not judged me for adding it on if the drinks don't come with it. Makes me question their knowledge level of the boba tea market as well. I am not surprised to notice other people commenting on their subpar customer experience here. I am not sure I'll be back. If I did go back, it wouldn't be for the service (which is not right given service is an important aspect of customer retention).

I wanted to try this place since I was in the area. The drink tasted okay. It wasn't my favorite. Boba pearls were not the best. Overall, I would not come back when there are so many better bubble tea places now. Place needs an update and workers were a bit slow. It wasn't a bad experience but not a wonderful one either.

This place is highly not recommended. $6.50 for 1/3 of coffee and the rest is ice. Don't even taste like a Vietnamese coffee either.