Bryant Hardware

Walked in and immediately had great service from the man working. He asked what I needed and found it for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's a UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything.I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS."Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.

Nice store. Do not expect fast, friendly, over overly helpful service. But if you need something and you live in the neighborhood it will do.

If you are into nosebleed prices and poor customer service- this is the place for you! I have used them quite often as they are a convenient choice. However, I have never had them cut a key for me that wound up working. The staff often can't answer my questions, and don't seem to have the authority to make decisions. Just bought some VERY overpriced paint from them and wound up not being the right thing. The manager was rude to me and kept offering me store credit, as if I want to go back there. The manager asked me to come in tomorrow, not specifying if it was for a refund- I will be updating this review accordingly. If he does not offer a full return/ refund and wastes my time on top of everything else then I will be even more upset. Sigh. I just want to say that I would be willing to pay a bit more for a small neighborhood business, but I have had enough.

Bryant Hardware is THE BEST! I can't say enough good things about them. Every hardware, installation, how-to question I've ever had, they've answered. Friendly, knowledgeable, practical, they stock literally everything I've ever needed in the way of hardware and so much more (Foley food mill, mason jars, potting soil, snow shovels, paint, weird little screws that with a single glance they know exactly what they are and where they're kept) - you name it, they have it and they will tell you how to use it. Highly, highly recommend.

Very friendly staff and a convenient neighborhood location. Tends to have better prices then other nearby hardware stores. Employees are always eager to help me find what I need. Excellent customer service!

My favorite hardware store.Familiar, friendly staff, and this place almost always has what I need.My first choice over larger chains and mega-stores.

Bryant Hardware is a UPS access point. I've picked up several packages from the location. Previously, I was helped by a female employee who provided good customer service - I had no issues. Every time I connected with her, she searched for my name in a computer and then went down the stairs to search for my package in the basement. Unfortunately, I have recently had the bad luck of interacting with two different male employees who have been clearly disinclined to assist me. I was informed that a package I was waiting for had been delivered to the access point, so I went at the end of last week to pick it up. I asked the only employee I could find - an older white male - for help in obtaining the package that I had been told was waiting for me. He immediately told me there was no package for me, without consulting his computer or checking the basement - it very much felt like he just didn't want to look, so he lied and said they didn't have it. Well, whatever. I waited a few days and went back to check for the same package. I was first in line at the counter and a different employee - another older white male - came to help me. He asked for my ID to go get my package. While I'm pulling my ID out of my bag, another white man - a customer - comes up to the desk to check out. Instead of finishing up with me, the employee proceeds to bypass my request and take care of the second customer - without saying anything to me, mind you. So, yeah... I guess the only conclusion I can come to is that the men who work for Bryant Hardware don't like women very much, because I don't know what else I could have possibly done to receive such poor service from two different middle-aged white men.

All of the people I've met there have been wonderful and helpful! I started going there because they are a UPS drop off and pickup location and now it is my favorite hardware store to use.

This review is not about the store but the locksmith they sent over. I had one front door lock and one back door lock. The girl had the parts all mingled together. Then she put the locks back together and they would not work.I pointed out to her she had the door knob from the front interchanged with the doorknob from the back. Then she still couldn't get the front lock to work so she installed an ARMY GREEN cylinder in the front lock. So much for looks! I was just glad when she left to have anything working. Never again.