1St Class Moving

UPDATE: I found out that they post false/fake positive reviews. I NEVER received any compensation for the furniture ruined. Was ignored and dismissed. Please note the owner gives a response and thanks any positive review, while ignoring the many many complaints.DO NOT HIRE THIS COMPANY!I hired 1st Class Moving June 2018 and was highly DISAPPOINTED. They were 3 hours late, and rushed through the job which resulted it a lot of damaged furniture. The crew was courteous, and assured me the company had insurance, and that I shouldn't worry about it. I wrote the insurance company (who made me feel as if I was in the wrong for even asking to be compensated), and finally 4 months later was issued a settlement letter in the sum of $120. The following was what was damaged/broken.* White Coffee Table - Multiple Scratches, dents, black marks* Black Decorative Mirror Frame - Mirror completely shattered* Two white end tables - Legs completely broken off* Dresser Drawer - Drawers cracked, scratch on the side.* Wood/Wicker Storage Chest - Side kicked/pushed inI provided pictures, and everything that was asked. I feel I was definitely scammed. The contract I signed even stated I was not to pay for travel time (duh, they were 3 hours late), and they tried to charge me for that anyway. I tried to give this company the benefit of the doubt, but really should have went with my gut, and cancelled it after they were an hour late. PLEASE BEWARE!For some reason I'm not allowed to post all the pictures of my damaged furniture, but please know there was a lot more.

If I could give these people a zero I would. My mom moved from Minnesota to Las Vegas and had been waiting for her things for more than 2 weeks which is beyond the timeline they quoted her.They contracted the business out to do the move. Somebody even called her from the moving company and asked if she knew where her items were when they weren't even there yet and she'd heard basically nothing from them after trying to call and ascertain where her items were in the moving process.As the truck arrived at my mother's new apartment the other night the driver said it was not big enough to get into the parking lot and he'd have to get a smaller truck. The driver also threw an emotional tantrum. A day later she still did not have her things because the driver then left with her items and is upset because my mother does not want to pay beyond what she was invoiced for and essentially the driver's mistakes.The next day she had to go retrieve her items that were being held hostage by the driver unless she paid an extra $200. She paid for a full service, door to door move and more than $2000 already at that point. Then she had to go get the items herself and move them anyway. While retrieving her items yesterday, she met another couple that had the same experience and were also there to retrieve their items being held hostage. I can't believe a place like this is still even in business.

Right now I'm incredibly frustrated. I have been sleeping on an air mattress for nearly a month. While "technically" their delivery is not yet late, I start a new job in a few days and won't even have my household goods before I start. When I tried to call about when a possible delivery might be I keep getting told "a truck is going to leave in a few days". I just want to cry.Update: finally got my stuff. And unpacking in pieces since I had to start my new job before I could get everything unpacked and settled in. It is not even fun to unpack because so many boxes have broken items in them. I'm sitting here crying there is so much. See the pics. I can't even begin to describe the disappointment. My heart is sinking.

Worst experience ever please don't use. There is nothing professional about these guys at all. Here is the short list of stuff that went wrong:-Two hours late-Kid was on his phone the entire time -Other kid got hurt and basically didn't do anything -Didn't put things where we asked or where the boxes were labeled -Basically just threw the boxes anywhere -Broke the electrical part on the couch-I asked them to get the rest of the stuff out of the basement and they basically ignored me.-Dropped our dresser-Put their hands all over my walls -Didn't do anything to protect the floorsIt was just the worst experience. I had to basically do the move myself. I went and rented another truck to load myself because they didn't bring enough help or a big enough truck after I asked them too. I had to manage the boys that showed up the whole time. Don't use these People EVER!

Extremely poor communication, wildly unprofessional, and several "extra" charges from quote. Absolutely not worth it - steer clear.Quote over phone with Zaki said it would likely be 3-5 days to ship to NYC and we discuss the constraints of my move. I shared all details upfront prior to booking the long distance move (I needed to be able to schedule the delivery/loading area in advance and confirm security clearance, and they needed to provide a certificate of insurance which is standard) and was told it would be no issue that they worked frequently in NYC. Upon confirming this, I shared all of these requirements in writing as well prior to pickup of my items. He also took an estimated inventory over the phone which I told him I was uncertain about. I was told it was fine and if I had less when they arrived (which I did) they'd adjust the quote accordingly since it was a rate per cubic foot (they did not). The day of the move, one mover didn't show to help with pickup at all and two others spent time waiting/trying to get a hold of him. Upon completion of pickup they said they'd call the next day to confirm shipping estimated time (which now suddenly could be 2-21 days depending on how they decided to transport) and final charges before running my card which did not happen. Also at pick several extra fees were tacked on for elevator use, long hallway, packing supplies that were not requested, etc. and they left a mess.I didn't hear from anyone for the next two weeks until I reached out, at which point I received a text message (on both Saturday and Monday) stating there was an estimated delivery date of Wednesday and that I'd be contacted by a driver (who's phone number was listed) to confirm the exact time. I went ahead and tentatively secured the loading facilities pending their paperwork. I never heard from anyone again. On Tuesday, I received a text message from a completely random number saying "Hi this is movers Delivery crew is 30 min away" I had still not received the insurance certificate at this point in order to secure loading area and security clearance, and was in the middle of a meeting at work. I reiterate the need to schedule in advance and that I've held the slot for the estimated date they provided. They confirm Wednesday now from 6-9pm. An hour later they say Wednesday doesn't work and I push back given the reservation had been made and there was limited availability at this point in the week. I'm told that it's fine in that case. The next day (Wednesday)I receive a message at 5pm that the drivers are 5 hours away and delivery wouldn't happen. They refuse repeatedly to provide options other than one 9am-12pm window now on Thursday which I had already explained several times at this point was unavailable while providing several other options. Whomever is texting me (I have no clue) insinuates I'm being difficult and I should just tell the building that because my shipment is small they should accommodate which I do not agree to. The dispatcher from pick up calls me later that evening and I explain my frustration and the issue - he says he'll get a confirmed time and call me back. Yet again no one follows up so Thursday afternoon I reach back out asking if there is a confirmed time and am told the movers are coming that evening (had I not reached out we'd have been in the same initial situation again with no reservation). Over the course of the next several hours I'm continuously texting back and forth to coordinate the updates paperwork that had still not been provided. I literally had to sit on the phone and go through line by line (even though instructions in writing direct from the building were shared weeks earlier before pick up happened and forwarded again - the final docs I received were essentially forged/marked up via PDF). I received the final docs 20 minutes before the delivery arrived then started receiving texts from a NEW phone number.The driver said they were at my location and sent a photo of the cross streets. They were not at the correct location. Thankfully he was only two blocks away so I reiterated the address. This happened two more times. It took another hour and several phone calls, eventually just going to find & walk him to the area for him to locate the building. It take less than 20 minutes to unload my items and several boxes (marked fragile) had clearly been tossed around.All in all this was a total nightmare, however until I secured my belongings I wanted to play nice. I looked into licenses and whatnot prior but should have looked much more closely at reviews. I WOULD NOT recommend this company to anyone. I'd gladly pay double the amount next time for a reputable, professional service, especially if moving long distance.

I called 1st Class Moving about two weeks before my move-in date and was provided with what I thought to be a reasonable quote. I put down my deposit and scheduled the move. I hadn't read any reviews prior to booking, so I was very worried once I saw them. I figured I'd stick with them anyway since I'm an eternal optimist and wanted to give them the benefit of the doubt. The day before the move, I received a call to confirm the timing. The dispatcher asked if I would be willing to take a time slot later in the day. I told him I could not. He said "no problem" and we kept the time as originally planned. The day of the move, I was concerned that they would be late (I had to work in the afternoon). To my delight, they called five minutes before they arrived, which was 30 minutes into the two hour window that was provided. The two gentlemen were polite, efficient, and listened well to the instructions I provided. I made sure they had access to water and restrooms at both houses and tipped them when everything was done. The entire thing took just 15 minutes longer than what I was quoted, which was great, considering I was a bit off on the original inventory list. From what I understand, the actual movers and trucks are contracted out, so there's no guarantee that you'll get a good crew. For this particular experience, I was very pleased and felt compelled to write a review to contrast some of the negative ones. The only note I have is that there were some marks on my walls (which were newly painted!!!!!), but no chunks taken out of the sheetrock, thankfully. Bottom line: Would recommend.

DO NOT USE THIS COMPANY!!!!!!!!!!As mentioned by numerous others, they provide a quote and then more than double the fee AFTER loading and in my case, the truck had already driven away. Then they demand cash payment. I had to get police involved for return of my belongings. The police office said this was theft by swindle. But since my goods were finally returned after hours of arguing, no charges were filed. But they should have been. I won't even mention the extensive damage to goods and property which occurred BEFORE they demanded additional money.DO NOT USE THIS COMPANY AND IF YOU HAVE BEEN AS UNFORTUNATE AS ME, I URGE YOU TO CONTACT THE AUTHORITIES!!!!!

DO NOT HIRE THIS COMPANY! ALL OF YOUR BELONGINGS WILL BE DAMAGED, AND THE COMPANY WILL NOT COMPENSATE YOU FOR ANY OF IT. My mom used this company to move from Minnesota to California and I witnessed her miserable experience with them. The men who picked up her things were complaining the whole time about who was doing most of the work, and were extremely rough and careless with all of her boxes. It took a month for her boxes to arrive, and when they finally did, they were completely CRUSHED and the majority of her things were BROKEN, DAMAGED, OR DIDN'T MAKE IT THERE AT ALL. See the attached pictures for proof - and keep in mind, she bought brand new boxes so they were originally in perfect condition, and she bubble wrapped nearly EVERYTHING.. yet it still all came broken. This company is a nightmare and we are shocked they are still in business after seeing that so many other have experienced the same thing. Unfortunately, my mother only looked at the Google reviews where they have a 4.3 rating (out of 5) which is absolutely unbelievable. I think Google reviews are easy to get removed or something, whereas Yelp doesn't allow companies to remove bad reviews. IF YOU HAVE ALSO BEEN A VICTIM OF THIS TERRIBLE COMPANY, I encourage you to report them to the Better Business Bureau. If you move was interstate, you can file a complaint with the Federal Department of Transportation at:https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint

DO NOT HIRE THEM. We were quoted $1,100 after they looked at the whole house to give an "accurate" quote. The crew they sent worked like snails. When they finished, the price became $2,900, and they wouldn't leave without the check. They broke so much stuff, gauged our 1 year old ping pong table, scratched the hutch and dining table, and worst of all broke most of my husband's mother's China. Pictures attached (there's so much more not attached). The owner or manager (whoever was in charge) was extremely aggressive when the issues were addressed. DO NOT HIRE. They break your belongings, change the price, and are extremely aggressive.

This company is the absolute worst... do not hire them under any circumstances!!! Things initially started off well but when it came time to deliver my furniture they were trying to charge me an extra $400. I called a few times, getting the run around before finally getting to someone who was supposed to be helpful. The owner, Sal, is an overall horrible human being and a poor excuse for a business owner. He was extremely rude, berated me, accused me of trying to scam his business and bribe the drivers! Mind you, at this point he already has thousands of dollars from me... I'm not paying for extras after we have a signed contract for a specific amount. Plus when I finally got my things, dozens of the boxes were ripped open with my possessions falling out. My tv was damaged and there were furniture items that were broken or cracked by them. I have never dealt with such rudeness and incompetence in my life! I will be reporting them to the BBB. They should shut down!