Lombardi's steakhouse benefits from its location greatly. Located in the very popular Hilton hotel in downtown Appleton Wisconsin, it provides business people and tourists with an upscale dining experience right there in the same place they are staying. Unfortunately, my experience wasn't great. I routinely come to the Appleton area for business, but believe it or not, I've never been to Lombardi's. I was really looking forward to our dinner because I am from Chicago... I love a good steakhouse. The prices they are charging at Lombardi's are pretty much in line with any upscale steakhouse in any major city, however the food just wasn't up to par. The manager and our food server were both very attentive, which is expected when you're paying almost $1000 for a meal for four people. I brought two customers and one coworker for dinner on a Thursday night, and despite the restaurant being empty when we arrived, it quickly filled up so a reservation was definitely needed. We started off with some appetizers. The Bang Bang shrimp were just OK. They should really get a hold of Bonefish Grill. It's a chain. Figure out how they make their Bang Bang shrimp and copy that recipe, because what we were served was pretty uninspired. Four average sized shrimp on a bed of coleslaw. We also ordered a wedge salad. It was fine. Nothing special. Lastly, our server recommended the Wagyu Cheesesteak Egg rolls. Lately, it seems restaurants slap the name Waygu on any piece of beef to justify a higher selling price. 10 years ago all of these places were saying their beef was all Black Angus. In 2024, it's Wagyu. Ridiculous. I'm thoroughly convinced none of these establishments are actually giving you Wagyu beef. The actual meat that was inside these egg rolls was bland and chewy. The appetizer itself seemed to be floating in a pool of grease. They gave us four pieces and we ate three. Not great. For my main course, I ordered the 10 ounce fillet mignon - which was $67 - and came with soup or salad. I opted for the lobster bisque, and again, it was fine. I've definitely had better. Now I like my fillet medium rare and quite honestly, despite the lackluster start of our meal, I really thought my steak was going to be dialed in. After all, this place gets great reviews. The atmosphere and decor are completely on point, and the service had been excellent. Sadly, my 10 ounce fillet was served medium, not medium rare. Now I'm out with clients for dinner and I'm not going to send food back unless it's absolutely terrible because the dinner is not about me, it's about my customers. I have no problem eating a steak that's medium. I'll even eat a fillet that's medium well as long as the meat itself is a quality piece of beef. Unfortunately for me, not only was my steak medium - it was also chewy and flavorless. I took a few bites and left the rest. The manager did come by and offer to make it right... but again, this dinner was not about me, so I politely declined. For our sides we got broccolini, some cheesy mashed potatoes, and some brussels sprouts. All of these were just OK. Again, nothing stood out. The meal wound up being a great success, because my customers had a great time, and that was the point of the outing. However, I have to be honest when reviewing the establishment I'm dining at, and Lombardi's just didn't deliver on the quality and taste of their food. The service was great. The price point on their wine list was very reasonable so we enjoyed a bottle of wine with the meal, but if you're going to invest this kind of money on a steak dinner, you should expect a lot more bang for your buck.
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