Upstairs Downstairs Catering

This was our first experience with Upstairs Downstairs, and it was INCREDIBLE. We hired them for our small backyard wedding reception of 50-60 people and from our first interactions coordinating food selections and the timeline with Kayla to the drop-off food and pick-up of the dishes, we were met with nothing but kindness, flexibility, and the utmost of professionalism. Additionally, we and our guests were SO impressed by the quality and taste of the food. Even our pickiest guests went for seconds (and thirds). They will definitely be getting our business again, and likely the business of many of our guests in the future.

People remember three things from your wedding: Music, Drinks, and Food. Upstairs Downstairs did an absolutely amazing job on that last one for my wife and I. Their service was excellent and the food was top notch and consistent (I didn't hear a single complains from any of our 157 guests). The entire process, from first meeting, through tastings, detail meetings, our endless questions and tweaks, all the way through our big day was fantastic. Kayla put us at ease, and had plenty of very useful advice and experience to share. I STRONGLY recommend working with these folks. We do not regret it one bit.

We have used Upstairs Downstairs a handful of times now at my work and every time has been great. The service is good - they always arrive on time with plenty of time for set-up. The set-up is clean and presented very nicely as well. They give us plenty of time before they come back to clean everything up. No complaints there at all. The food has also always been fantastic. Everyone in the office seems to really enjoy it and is always asking where is was catered in from. We will definitely continue to use these guys in the future!

Used USDS for our wedding reception. From the hors' d'oeuvres to the buffet dinner to the service, everything was perfection. USDS took not only great care of the bride and groom but also out guests. There was not one person who had a vegetive thing to say about the food. The buffet was set up perfectly and the food was served HOT! I enjoyed working with Dan and Team. Thank you USDS for making out special day great!

This was from 2013 - I never finished the review, I'll do that now!The Good:- Megan was very helpful. She did a superb job of listening to what we wanted for our wedding and helping us to plan it out well.- The tasting was amazing, we left very excited about our wedding dinner.- Megan planned ahead well to have extra vegetarian dishes - leave it to family to not RSVP their menu option!! The Bad: - Megan was double-booked for our wedding day so she was not present to supervise our event. We never got to meet with the alternate supervisor, so we were a little antsy about how the day would go since we had worked with Megan on everything and developed a good rapport with her.The Ugly: - We showed up after our pictures to find that the reception layout was 180 degrees backwards. I can blame at least part of this on my brother who was present at the time and also didn't notice the positioning of the LAKE in our diagram. You'd think that a LAKE would be an easy landmark to orient yourself to!But it all worked out. Thanks to some good people in our wedding party, they dealt with the situation and worked with the staff to get everything rearranged while we were greeting everybody. It was a beautiful day and a beautiful meal.

This added an amazing experience to our wedding planning and the entire event itself. Meghan was a complete joy to work with and completely handled everything we threw at her and she did with professionalism and more importantly passion. The food was phenomenal! The ravioli was to die for!Their service was neat, efficient and very professional, you hardly knew they were there. I recommend them to everyone I know and heck if we renew our vows they will get our business again, same with graduations and any other party we are having. Great job!

This company is fabulous from start to finish! They made the event. The food was delicious. We chose the steak and chicken cordon blu, family style. Wedding attendees are still raving about the food. The most frequent comments are that "it was absolutely the best wedding food" they have ever had, as well as, "it came hot". The service staff was polite and efficient. The day got away from us, so they adjusted to meet our needs. I never remember what I ate at most weddings. These guests will remember for years.Also, we had several guests with severe allergies and some with gluten issues. All of our needs were met and never questioned. Their menu is designed for GF/DF. But we also needed several plated dinners due to our more extremely allergic guests. We felt that our concerns were heard and taken seriously. Thank you!!!We also used the bar tending staff. They were excellent as well. We had three signature drinks and beer, wine and champagne. There was minimal waiting for drinks, even during the cocktail hour. I highly recommend this company for any event.

Upstairs Downstairs was a pleasure to work with for our wedding. The food was excellent (we had the Tenderloin and Pesto Shrimp Cavatappi as entrées). Communication was easy, with quick responses and flexibility in accommodating our special requests. They made everything feel effortless on our end, handling every detail with minimal direction and total professionalism. The dinner service was fantastic, and they went above and beyond to ensure everything went exactly as we hoped, following our timeline perfectly. A big thank you to the Upstairs Downstairs team for helping to make our day extra special. We look forward to recommending them to future couples getting married in the Madison area.

We chose a sit-down dinner service for my son's wedding with Upstairs Downstairs Catering. All entrees were served barely warm or were cold. The Tenderloin Roquefort entrée was tasty, however barely warm or served cold for many. The Italian Stuffed Chicken looked boiled and most unappealing and unappetizing. It lacked taste, stuffing and was cold. The Butternut Squash Ravioli entrée portion was embarrassingly sparse with only 4 to 5 ravioli on plate. That entrée easily should have been double the portion size for what we paid per plate. No bread and butter plates on table setting as pictured in the place setting agreement. Cold dinner rolls that were wrapped in a napkin as if warm in basket on tables.The servers were lacking in professionalism and training. Servers should have completed serving all entrees on one table before moving on to the next...as to not have one person without entrée for 3 to 5 minutes, while the rest of table sits and stares at their already cold food. Servers expressing to our guests how they're tired and exhausted and want to get the heck out of there.Server staff pulling dessert dishes before guests were finished, placing uneaten desserts on tablecloth, taking water glasses before guest were finished with them, pouring coffee into paper cups and letting guests know they needed to get these dishes into kitchen washed and packed because they wanted to get home!We thought that a served dinner would be a bit more elevated and special than a buffet, it was nothing close to that for our guests that night. It was disappointing and embarrassing.

We used them for our wedding. It was PERFECT!We actually wanted to do something a little different. We had five different tables set up with stations at them for buffet style dinner. BBQ station, salad station, mac and cheese station, taco, and dessert. Ingrid worked with us to put together the perfect menu. The food was great and everyone ha more than enough to eat! I staff that worked the wedding did an amazing job. Very professional and hard working. Couldn't have asked for a better experience!!Thanks guys!