Shake Shack Hilldale Center

When I used to be in northeast, Shake Shack used to be a staple. I was pleasantly surprised to find one in Hilldale. As usual, chicken shack was my favorite item from here. Truffle shake stack was an excellent twist on shake stack burger. I had some chicken bites as well. Cookies and creams shake was thick and creamy.

Finally went to this location. I've heard lots of great things about Shake shack. There was quite a wait. We did come during the peak lunch hour on a Saturday. The staff was awesome super friendly and helpful. The size of the location is a bit small, people were circling like vultures trying to find a table. We were able to find a spot and enjoy our meal. The burgers were great. The buns in particular are super soft and tasty. One thing that was great about getting this fast food is that you could have beer or wine with your meal. That is always a nice treat to have. We will be back.

We've visited here a few times just to get a chocolate shake since they are sooo delicious! So although I can't speak to the food, I can say that even during busy times it seems that everyone's orders are delivered quite quickly. Even today when we walked in and two of the three self-order kiosks were down (they really need to work on that) and we almost skipped out on our beloved shake because so many people were in line, we were able to order, pay, and leave with our shake within only a few minutes. I was truly impressed by the staff and the employee taking orders did not seem phased at all with the long line. Kudos to her, for her relaxing demeanor is what made us think it might be quick. Glad we were right!PS please note in the photo that we always ask for no whipped cream on top :)

Ordered a ShackBurger, fries, and new dreamsicle and tiramisu milkshakes for pickup. I grabbed the food and did a quick review to make sure I had everything and noticed the dreamsicle milkshake wasn't filled up completely which was disappointing. Most places it wouldn't bother me, but their shakes cost $6.50 each which I consider a premium price. If I spend $6.50 on a shake, I at least expect it to be full. I understand it is with frozen custard, but Kopp's in Milwaukee also makes shakes with frozen custard for about a dollar less and they serve you a full cup in bigger size.Their burger and fries are ok. Not my favorite in town, but decent. The staff are friendly as well. I just feel you don't get what you expect for their prices.

Love love love shake shack!! My absolute favorite burger, perfect size and flavor, not too heavy! The fries are always hot and fresh at this location and the workers are always friendly! Food usually takes about 10 minutes or less and is always fresh and hot. Love the clean and comfortable atmosphere as well!

Ordered lunch at a nearby restaurant and saw that Shake Shack got new shakes: tiramisu and dreamsicle. Both are my favorites. Decided to get both and they tasted creamy and thick! Over $6 each but the quality is good when compared with Chick-fil-A, Arby's.

Ok, first I'll say that the food was really good and came out quick. But I have to say something rather unsettling about this restaurant, as I was waiting for my food I witnessed what I was pretty positive was a drug deal between someone and an employee near the bathrooms. I kept my mouth shut and enjoyed my food but I found this shady and it made my dining experience uncomfortable. So all in all, good food and service but shady employees and going ons

Ok how did they jump from a 2 star to 4 star 1. That shroom stack works. Officially called "Shack Stack." 2. Quality meat. 3. Toasted bun. 4. There's a check box for the various allergens but never noticed if it shows in the store on the menu board. 5. Basic hamburger 6. They finally stopped allowing guests to reach and get condiments. Gloves staff hands it over. This matters as mustard and ketchup are on the table. 7. Will return to try the beef dog & thinking the toasted bun will make it pop. What doesn't work:1. No other cheese options. Just American cheese2. The app doesn't allow you to remove cheese 3. The app doesn't take their gift card4. Their shakes are made with custard which has egg. I know this will excite many but I'm not a custard human. 5. Condiment packages. I guess their ketchup is name brand but it's not one I'm familiar with. I want to see the dipping packages like CFA & other overpriced places have in stock. Overall, I must give a shout out or kudos to the manager for being open to the feedback and explaining how a few things are not working for this location because they are new. Apparently this location didn't show in the app for a while. At any rate, it's not my forte for the lack of seasoning but I trust my mother would love it due to such and the toasted bun being hot while all the toppings are cool. She detests when folks toast that bun then let it go cold while cooking the meat. This place avoids such and for that plus the reasons above... The score increased from 2 to 4.

My only previous experience with SS was in Boston and just for a shake. So when they opened in Madison I knew I had to give them a try.We stopped in at noon on a Saturday and it was pretty busy - no surprise. Ordering was fast and safe. The inside was quickly filling up as people waited for their orders. They then announced it was too crowded and at Covid capacity and had us wait outside. Fortunately it was sunny & relatively warm... seems like they need a better system especially when the weather is bad.My nephew had raved about their chicken sandwich so we decided to order them - one plain and one hot. They also offer very hot and fire - I'm glad I went with hot because it was the right amount of spice without it being overpowering. We really like the bun - nice, fresh, and soft. We also got the crinkle fries, not usually my choice since they are usually limp and soggy. Theirs were pretty crispy and good.Next time I will try a shake & a burger.

I'm usually not huge into burgers but this place made me change my mind on that-they are amazing! Our orders are always done quickly and the staff is really friendly. They also have little tablets to order on if u prefer that. This place is always pretty busy but it's always also looking very clean.