Schuster Mansion Bed & Breakfast

The owner has to be the rudest business owner we've ever dealt with. Do not visit! Laura's callus and derogatory responses to prior negative reviews and comments are exactly what you will experience if you choose to visit. If you do reserve afternoon tea you'll also receive an acknowledgment email which states if you need to cancel your reservation that you should understand "your emergency is not her emergency". The old mansion now anchors what would have been a beautiful neighborhood 100 years ago. However this is a much different and seedy neighborhood today. There was an arrest of individuals selling drugs, 8 houses down from the mansion when we left. Our experience: We arrived 15 minutes before our reservation as we've read Laura's responses of people arriving late for their reservation and the grief she gave them. Laura answered the door with no welcome or any positive comment. We actually had to tell her we're there for our afternoon tea reservation and then she resounded with "you're a little early". We advised her we wanted to arrive early as we weren't familiar with Milwaukee. She said "I guess you can come in". She then advised us of the three rooms we could visit while we wait. My wife then asked her if she had a restroom and her response was "yes" without looking at her. We stood there and looked at each other while she paused for a while before she asked if she needed to use it. After my wife exited the restroom, Laura went to go finish prepping we looked around a bit more and noticed it was 85 degrees in the dining room where we were to be seated. At that point , I called out to Laura who was in the kitchen and told her we would be leaving without partaking in her afternoon tea. She asked why and I advised her she has been extremely rude since we arrived and extremely unwelcoming. I then acknowledged we understood we wouldn't be refunded and we did not ask to be. We left understanding we were out over $180 as we prepaid for 3 people.

Today we had high tea at the Schuster Mansion. It was a great experience. We had a choice of several Harney & Sons teas and could serve ourselves throughout the tea. The owner told very interesting stories about the history of the mansion. The part of the mansion we saw (first floor) was beautiful. It was a two-hour experience and very worthwhile.

Our Mollie's Tea at Schuster Mansion was a delicious glimpse into the Victorian period. We tasted many teas and enjoyed savory and sweet foods. The mansion is a beautiful example of its era, and it's lovingly cared for by the hosts, Laura Sue and Rick Mosier.

We went to Mollies Tea recently for an over priced lecture and tea with sandwiches and pastries. The tea was very good but was prepared so that the guests had to get up And refill cups. I would have preferred teapot on The table for convenience. The sandwiches were OK and pastries tolerable. Mansion redone nicely but only able to see first floor which is not that impressive. Lastly, the gift shop sold paraphenilia foran Organization called "Truth Patriots" which appears to be a MAGA inspired election denier organization. Let's keep politics out of an afternoon tea, people!Would not recommend.

We booked a Friday/Saturday stay. Our adult son,wife and their 1and a half year old also booked a room for Saturday. We called the inn to make sure that it was OK to bring a toddler. The owner told us that was fine. When we arrived on Friday they were at a ballgame. Not a problem but she blamed us for her not getting ahold of us in advance to let us know she wouldn't be there. She typed our phone number in incorrectly and said our email was wrong also. Though we did have a confirmation from her for our stay. Imagine driving up to a historic place, in very seedy neighborhood. That is where this place is. She later informed us it wouldn't be safe to go to any of the neighborhood bar and grills because we wouldn't know how to fit in. Our room needed an overhaul! Broken towel holder and toilet paper holder. Paint in bathroom starting to peel by bathtub and cheap towels and second hand curtain rod with plastic cracking. Wallpaper is peeling and overall the whole place is in need of TLC. When our sons family arrived she was rude. If he hadn't had to pay in advance he would have gone elsewhere. The toddler was good the whole night, never cried or whined. But on leaving she said again they don't take children there, but yet they told us it was fine. She said that he kept people awake. Not sure what she was talking about since he was with an uncle elsewhere until about 1am when our event ended and they went back to the inn. She was rude and told us we should have left notes on the reservation, it was her husband who took the reservation and said it was OK. Maybe they should have written notes when they took the reservation. Also ordered their high tea but she didn't tell us where to get it from and she said it was our fault because we should have basically known that it was left on a back board to collect. They tried to sell but it fell through so they are left running it until they can find a buyer. It needs lots of repairs, upgrades and TLC. Also maybe safer location.

Molly's Tea at the Schuster Mansion was an experience I will never forget. It is advertised as "an experience that is very unique unlike any other". That's putting mildly! While the food and tea were wonderful, the host, Laura Sue, was one of the rudest people I have ever met. This could have been a very pleasant experience if it weren't for Laura Sue's snippy attitude. I will never recommend this place to anyone.

We had a lovely time! It was calm, quiet, and the perfect afternoon experience for adults. The host and hostess were very kind and gave us a lovely look into the history of the mansion and high tea.

Sadly, a historical mansion with such character should be run by someone fulfilled in sharing rich history of the place. If it's not meant for kids of any age then put that right at the top of your policy. Be transparent at time of booking. Better yet, don't oblige, be a nasty host and yet gladly take payment in full. While the curt and snappy retorts may have been lost on the children, it certainly was not lost on me. As an adult, it was a very awkward and unusually negative experience. Funny, I've not had that experience at the tea room at The Pfister. History is for everyone. Clearly just not here.

I wanted to give the benefit of the doubt, that the owner would do the right thing; but her response and lack of follow up has shown she does not intend to. First; as many others indicated not the kindest person running the B&B. Upon check in with another group, 2 men not from the US, one was sharing what he wanted for breakfast: and she responded; "Nope, you're in America.." which was just an ugly comment. For the most part the remainder of the stay was uneventful because we weren't there. But definitely opened the visit on a not so great note. I then got bed bug bites. Giving some grace that I may have had a allergic response to something I gave it a day, showered, but then it was very clear they were bed bug bites. I called to inform them and explain this, at first talking to Rick who seemed genuinely concerned. She grabs the phone then proceeds to say, "No I check the beds." I told her I could send her pictures; and she said, "pictures don't do anything for me, I need to see a bug, I'll look at let you know." Being in healthcare, I'm well aware bed bugs are not just on beds. But she would t even have the conversation long enough to acknowledge that. She said she would call me back but it's been 24 hours with no response. My arms, back and hands are covered, so clearly enough of an infestation to have numerous bites. We stayed in the Mollie Suite. I posted a video of the room, to also just show all the fabric surrounding the bedding that could also be infested, to make the point that just checking a bed may not be sufficient. She needs to get a professional out there asap. Just be cautious.

I booked this for my daughter's 7th Birthday Tea Party. While the food and tea were lovely, the host made us feel very unwelcomed, especially for kids (age 7-10). I would not reccomend this place for anyone under the age of 12 years old. Kids clearly triggered her; you couldn't look or touch anything and she made it all feel like scary lesson and not a fun experience for little ones. Again, food and tea was great. It may not matter for all, but just to be aware it is not in a good area at all. Don't book a tea party with kids, she isn't interested in this at all and made it very clear.