Sam's Pizza

JANESVILLE, WI 03/04/20 DINNER (DELIVERED)+The cheese and sauce was on point.+The crust was crisp and buttery.+The sausage was good.+The pizza was delivered extra piping hot.-The slices were a bit greasy.-Some of the toppings seemed like they were canned.-The loads of cheese made it a little difficult to grab slices.I hear Jim's is great, as well, so I'm going to have to try that place and compare the two pizza joints. DM your favorites!

It's really good pizza, but they always get it wrong or take forever to make it, and then make you wait 5 mins while they do something else

Sam's has definitely gone down hill. My family has ordered from Sam's for many years, but tonight may have been the last time. We ordered a calzone that was supposed to have three meats in it. What we received was gross. The dough was extremely thick and tasteless, the sauce was thin watered.down thousand island dressing, and there was almost no meat. There was a single slice of salami, a single little slice of ham, and nothing else in the entire calzone. We tore it up just to see. It was basically an empty shell of gross sough. We called to let them know that our food wasn't made well and the woman on the phone was extremely rude. We also ordered a fish sandwich. It was hard, tasteless, and the bun was too thick for the safe thin piece of over fries fish. Their pizza has also been steadily going down hill for years. Sadly, I do not recommend Sam's at all. I would order Pizza Hut before I order Sam's, and that means a lot since I basically hate Pizza Hut.

My husband and I always try to support local businesses. This is why we have continued to give Sam's chance after chance. Don't get me wrong, the pizza is good and we like the Italian salad, but the staff are the reason we won't return. Ever. While I was waiting for my husband to arrive, my ears were assaulted by the language used by the two young boys training on answering the phone. I have been in customer service for over 10 years and what was coming out of there mouths wasn't fit for public consumption, let alone at the front of the house. And the woman in charge didn't stop it once. They were also bragging about all of the drive thru's they had been kicked out of. Super cool, kids. There was an issue with a customer who came to pick up her sausage pizza and was given a sausage and pepperoni pizza. The woman in charge insisted it was not their mistake, did not offer a solution and repeatedly said enjoy when the customer explained the several mistakes made during her order, including the quoted cost. She ended up paying for the pizza and said she would have to pick off the pepperoni for her family. As she walked out of the door, the woman in charge again said ENJOY. And then proceeded to carry on a conversation with the two boys on the phones about how the customer was lying. The only other table in the dining room requested anchovies on the side. The woman said you can get them on the pizza or off, no sides. How hard is it to put anchovies in a cup? Also, they only serve Pepsi products and were out of Pepsi. And it was $1.50 for a cup with no refills. Am I getting punked? Anyway, we are generally very good tippers, even if the service isn't stellar. Everyone has bad days. But we started with a $20 tip and took a dollar away for every swear word their staff said out loud and at the end of our dinner, there wasn't a single dollar left. Huge disappointment in our dining experience and the staff at Sam's. We will unfortunately no longer be supporting your business.

Very good pizza they have been there a Long time Dinning in IS NOT the most modern of restaurants or it could be a 5 pizza pick up our delivery best

The people on the phones are illiterate. They cannot understand street names. I spelled it two times. Repeated it three or more times, and she still couldn't understand or spell. Ordered from another pizza place.

My favorite place for pizza! We order it almost once a week. If you are looking to get a great pizza, this is the place. I have never ate there in the restaurant. I always order it to be picked up.

Sam's is a great place to eat but lately they don't make sandwiches .and don't answer the phones I would love a hot Italian beef with ashew sauce. Like today they are only doing pizzas .

WORST SERVICE. Love the pizza...if the pizza want so good we would never order again.....I've literally never once had good service. They're miserable people and probably the rudest people I've ever met. You think with them owning the place they would care about customer service.

Have not been there in two years. Looked them up to get a phone number to place an order for an ORIGINAL Calzone (love them). Happened to see an online review that stated that they only received one piece of meat in it. Jokingly I told the order taker about the review and asked her about it. Her reply was " you get more than one piece of meat".Guess what?? I got three, ONE PIECE OF EACH OF THE THREE types of meat! I'm talking lunch meat slices.Very unhappy. Top it all off, the crust was soggy. The cheese inside was great tho! Person bringing out the order was not the order taker. She was very rude and impatient. I DIDN'T KNOW I HAD TO BRING MY OWN PEN TO SIGN THE CREDIT CARD RECEIPT! lol