Pick'N Save

I wonder how often a negative review drives business up but when I read "Little B's" review below, which is really brilliant writing by the way, I just HAD to come here. And you know what? Little B was sharpshooter accurate. The two main problems are intertwined. First, they are woefully understaffed, long, slow lines. Even for hire-the-customer-without-pay checkout (I think they call it "self-checkout," which to me means looking at yourself up and down salaciously in a mirror). The employees suffer from low morale, if it were just one worker with a defeated and tired attitude I would chalk that up to personal trouble. When it's a whole store, a whole chain, a whole industry, then it's a social issue. By the way, I just snuck in a little C. Wright Mills on you. Still, I've been in worse Pick'N Saves, like the one on National. By the way, they closed and razed that one. Still, the reviews are pretty entertaining.

Goodbye, Pick n' Save, or Kroger's or whoever you are now. Chasing deals with your app is a waste of my time, and you've completely lost me with your high prices, lack luster service, and soulless brand experience. We have so many great Wisconsin and national based chains here that totally excel where you are failing. You may think you're, "low, low, low" but for me you're, "go, go, go."

I have driven past this store hundreds of times and I have never stopped until st patty's day when I decided to see what a corn beef brisket was going for. I casually looked at Walmart and festival foods which had corn beef brisket at the $22 + price and I thought I have never paid that much for a brisket before. The store looked clean and as I walked around I noticed how well stocked the shelves were compared to other grocery stores, no noticeable empty spots in the isles I walked through. I found the corn beef brisket bin and it was priced from $2.49 to 3.99 per pound depending on the cut which was reasonable, $7 to $10 for a brisket so I bought 3 of them because they were priced very reasonable compared to other stores especially the a block away that I go to a couple times a week. I'm probably going to look at the sale adds more often to see if they have any little nuggets like this because it was probably the best price in town for a corn beef brisket.

Oh, Pick'n'Save. I remember when you first came to Milwaukee so long ago. There were bins of grease markers at the entrance to write the price on the cans and boxes one purchased, that's how long ago it was. The selection was very limited, there were only a few stores, and prices really were low. Now, there's a store on every corner, or so it seems. Kroger bought you out and you took a major nosedive that I think you'll never recover from. I think I can count on one hand the number of times I've shopped in this location, even though I've lived in Hales Corners for over a year now. The store looks fancy from the outside, but wow, are appearances deceiving! The whole place has a run-down look inside. But I digress.I'm writing this because of the experience I had just this week. I made an online purchase Tuesday to pick up on Thursday. Several of the items were on sale and the sale was ending that night, Tuesday night. Make note of that. I paid, got my email saying the store was working on it, my pickup time, all that good stuff.So, Thursday I picked up my order. The girl who loaded it in my car was very nice, very polite. No complaints about her at all. However, fast forward to today, Friday. I received an email telling me that there was a charge from Pick'n'Save today. I didn't go in the store to make that charge and I hadn't ordered anything else. WTF? I checked my receipt. Nope, it's not on there. I called the store, and was directed to the online order department, who were confused. Back to the original person, who tried to get the manager for me. While I was on hold, the manager, Kristen (Kristin?) picked up, not by design, I believe. I explained the matter to her. In bits and pieces, because she constantly interrupted me in a very aggressive manner. What I didn't know-- because nowhere on the website does it explain this-- if you order a sale item but pick it up AFTER the sale is over, you're charged the non-sale price for it. Kristin (Kristen?) very forcefully explained this to me. I told her that, since this hadn't been stated anywhere, or at least not anywhere easily found, I'd be happy to return the water and she could unload it from my car and refund my money in its entirety. She then said, "Well, that doesn't mean we won't give you the money back on your charge!" Okay, Kristen (Kristin?). I'll come in, and you or someone else will refund that charge for me. And I'll avoid your store as much as I possibly can. Sound good? It does to me. Have a nice day, Kristin (Kristen?)

I live smack dab in the middle of the location of this PNS and the one on 76th and Cold Spring and I will pick this location each and every time, simply because of the parking lot. The parking makes sense here and I don't feel like I'm going to get mowed down trying to get into the store.20/2014

This Pick n Save moved from a mile or so south. The old store was a disaster, with frequent accidents on Hwy 100 due to the design of the road and intersections. Unfortunately, they failed to substantially improve here. Pick is located at the far side of a large parking lot that serves a strip of stores, Pick itself, and a few other places. The parking lot is *very* busy and there is nothing short of a maze of entrances and exits that all feel like they were poor compromises. Traffic entering the "main" entrance may be going to any of the stores, or Walgreens or the bank, and since the entrance is only a block from the massively busy Janesville Rd and Hwy 100 crossing, it can be a real pain to turn in from the southbound side of Hwy 100.Inside, the store is large and modern. Unfortunately, it seems to lack intuitive organization, and it always seems difficult to find the right area of the store for whatever you're looking for. Worse, there are frequently lines that take a fair amount of time to check out, so it is annoying to go to Pick n Save for a "quick stop" to "pick up a few items." I'll concede that it's probably fine for major shopping expeditions, but I like Sendik's better for that.

Terrible! The pharmacy here is utterly useless, overcharges people over twice their co-pay and is very rude. Go to Walgreens or anywhere unless you want to wait two days and have to drive many miles out of your way to another location to get a common ointment AND then pay more than double your co-pay. When I questioned the amount of the copay the pharmacy salesperson said the ointment costs over $500. (Which was untrue as Walgreens, CVS, and Meijers all stocked it for $300) - as if the actual amount of the co-pay had some relation or had anything to do with the amount of the co-play!! Then she informed me I could "either take it or leave it." So rude!!I will never go there again - this is no way to treat customers!!

I can't vouch for the store, in itself, as I live in Oak Creek and it's a bit of a drive, but I went to a wedding shower and had the most amazing cupcakes shaped into a bouquet with a special butter whipped frosting. I went there to have my daughter in law's baby shower cupcakes made into a holiday dress and they did a spectacular job and way less expensive than a fancy bakery cake

I was at this store on Friday Dec. 16, 2022. I noticed the sign up above a gondola rear end of 4x Fuel Points on Friday. I take out my phone and wait for it to turn on to reach to scan the QR code. Then I had to download the app to clip the coupon to my Rewards Card. I was not sure of my password, but I did guess right to log into my account to clip the coupon, which I did and showed in my coupons, along with 4 other coupons I clipped the night before. After checkout, the 4 coupons I clipped the night before registered, but not the 4x Fuel Points. In trying to call Kroger Headquarters is no good, as they are so busy with other complaints that being on hold is ridiculous!

If you don't want to read the whole review, the take away is to stay away. The downward trajectory of this business is evident. I've been in this community for decades and the death spiral started about ten years ago. It feels like Pick N Save is conducting an experiment in human nature. Just like you can boil a live frog on the stove if the temperature is turned up slow enough, so will a customer put up with decreasing levels of service and quality if it happens on a long enough time line. The experience starts as you walk in the door. I've witnessed ugly exchanges between the staff at the hot bar and customers who have been waiting an unreasonably long time to just get someone to acknowledge them. Imagine what a grocery store would look like if it were run by the cable company; that's Pick n Save. Today, I simply wanted a half pound of ham. The man working the deli counter had one person in front of me. It took about 18 minutes to get my order filled; a half pound of ham. They are often out of basic staples, i.e. half and half. On a busy Friday night at 5:00 p.m., the store is woefully understaffed. To make up for the lack of employees, they brought in self-serve check outs. When they felt like the savings on Human Resources was being outweighed by the customer theft at the self-checkout, they installed cameras on the self-checkout to try to keep people honest. This is a small town with good folks. No one here is a criminal. If they are experience loss at their registers, it's likely more of an act of revolt than a property crime. This business is an example of corporate apathy rivaled only by the disregard of their employees. I blame myself for not breaking the habit of walking into this establishment every week. The first step is to recognize that I have a problem. The next step is to drive the extra block down the road to the festival foods.