Pick 'n Save

Pick 'n Save used to be the crown jewel grocery store of West Bend. That is definitely no more. This Pick 'n Save has become the land of customer no service. They generally now only have one actual register open with a cashier. You can't get cash back on your debt card without paying a service fee. The lone cashier trying to watch the service desk and the self checkouts is frequently busy or nowhere to be found.The visit this evening that finally triggered a review was there were zero bags available at two of the self checkout registers. A third self checkout had bags strewn about it, trash on the floor and a basket just left from a previous customer.Come on Pick 'n Save, pull your head out of your you know where. When even Walmart offers better service than you, I'm finding fewer and fewer reasons to shop at your store.

Was in town for a quick visit from Texas. Even though everyone was masked, employees were friendly and greeted me as I went through the store. I found a GB Packer insulated tumbler to bring back home and spread some team spirit. As I was unpacking back home, I realized the lid was missing a part. Being back in TX, it's not like I could take it back for an exchange. I called the store to see if there was anything they could do, and they are going above and beyond expectations and shipping me a new one. Thanks sooo much!!Oh, and almost forgot. Go first thing in the morning a treat yourself to a cruller in the bakery dept. Amazing

Check out lines seem to be getting longer, managers don't seem to pay attention to this (or don't care). Just waited 20 minutes to get up to checkout

Nothing ground breaking here, it's Pick'n Save, you know what you're going to get. It's a pretty basic one. That said, it's one of the better ones around, IMO. It's better than the ones in Germantown and Menomonee Falls, IMO. And, it seems much cleaner than the one on the north side of West Bend. I typically prefer to drive the 12 minutes to this location from my home in Jackson to do my weekly shopping, rather than just going to the Piggly Wiggly that is just down the road from my house. I guess that says something.

Clean and organized. Way nicer than the old building that they had before. Enough parking and employees.

my childhood grocery store. so many memories. stole my first pack of cigs from this place. always been a clean, well laid out place. not sure how it is these days

Don't plan on getting any help checking out at this Pick N Save after 7:00 pm on a week night. Your only check out options is to Self Check out. They do not have any of the cash register lanes open. Not fun when you have a grocery cart full. POOR SERVICE.