Metro Market

Ugh I can't seem to get fully on board with this Metro Market. Maybe it's because I don't frequent it enough, so when I do I really have no idea what I'm doing. It's that massive. Personally, I wouldn't suggest this place for a quick pop in to grab one or two items because you'll not only be getting your steps in but you'll be looking for said items for awhile!I recently went due to convivence of location on my way to somewhere. The parking is convenient I guess, as it's in a garage, but it's still a bit of a maze depending on which floor of the grocery store you want to end up on.At this supermarket you will however find everything you can think of. No shortage of options. Massive bakery section, tons of grab-and-go meals, good selection of produce, pressed juices, foods from around the globe, and beyond. Oh and there's a full bar where you can grab a drink and food. More than a grocery store really. I'd say on the pricier end for most things imo.I can see the hype but I can also see the gripe.

UuuggghhhhhhhAs if MM wasn't bad enough, now they've added a "liquor cage" on the 2nd floor for the hard alcohol and the most popular items. There is a register and you are supposed to check out right there. However, the checkout area is so tiny, maybe 1 item can fit can on the counter. There seems to be 1 employee (the manager for that dept who probably works 50+ hrs a week) and if he is not there, no one monitoring this area. So what was the point of constructing this and cutting down on inventory?They removed all the lane checkouts on the second floor except for three. This makes sense as there is usually only one open anyway. They rearranged the self-checkout area so there are eight total. However, they are all the small sized self checkout - these are so difficult to deal with when you have a cart full of groceries. In general they are very close together, I'm often bumping into the person's cart ahead/behind me and a group of people at one self checkout (i.e., a family) means that at least one other is blocked. Today, I ran in to get just 5 items. All were located on the second floor. It took me nearly 20 minutes because the store was so crowded; employees that look like they were stocking were standing around and talking about their personal life very audibley with inappropriate language. I needed an ID check at the self-checkout and the two employees that I think were working this zone went over to the employee working the one open lane.... inwatched as two other employees just walked by and acted as if the 8 of us trying to check out were invisible. It took several minutes until anyone came for the ID check. Meanwhile, my milk is getting warm and probably beginning to curdle.... I do not understand why the temperature of the store is set to 80 degrees - it is SO HOT in there. I'll leave my winter jacket in the car and still feel sick due to the temperature. This most likely directly contributes to how fast the produce goes bad after purchasing. Lately, I'll pick up a couple veggies, put them in the fridge, and they will be bad within 3 days. My milk always sours before the best by date (probably because I can't get it out of the store quick enough).It's difficult to avoid shopping at MM as I can easily walk to/from. However, it is almost always a stressful experience. The parking structure is also a nightmare and so much worse when it is busy.I've worked in customer service (retail) since 2006. I can see (and hear) how the vast majority of employees on the sales floor do not care about the customer experience. It is very sad, as I was taught to always take pride in my job no matter how crummy it might be. I feel the only way to improve the employee culture is through education/training. The culture, as a whole, of America is just really down lately. If I could pick up a pt gig at MM to help out, I would - but I was actually called back to my retail position on weekends as there are not enough employees.One day I hope I can write an update that is 4 stars... I want my local grocery store to do well. But the overall experience is dreadful :(

Has anyone in management at this store ever heard of customer care. Check out is complete bollocks. Self-serve check out required a staff person to check age, to receive the coupons scanned, to fix the weight scale and to rescan items that had been already scanned. Also the arrangement of shelf items is a puzzle with no one around to ask questions of. We had coupons that were mailed to the house, but the store did not have the items on the coupons. I don't care how far I have to go, but I'll never go there again.

My early stop today at Metro Market felt like perfect timing: got a parking space near the door, produce was being freshly stocked, and no apparent lines at checkout. Produce did not disappoint, either. I wanted green bananas and asparagus. Found them easily in attractive displays in a super clean produce area. Bam!I then saw the Starbucks coffee bar, and thought to stop. Unfortunately, it was not staffed. But, I checked my watch and saw I'd still be able to stop a block away at the full service Starbucks anyway.And then there was checkout.There are no staffed lanes; all but two of the self-serve lanes were closed as well. The screen on the one open for me was not showing a welcome, but rather seemed stopped in mid transaction. When I asked the staff person standing 2 feet away for assistance, she looked up only long enough to roll her eyes and tell me to poke the screen until it was ready for a new customer. While the asparagus was an easy scan and weigh, the bananas were not because they had no bar code. Again, with an eye roll I was told to do a name look up. That option didn't show up on my screen, but I again poked my way through the transaction. Finally, ready for check out, I located the card reader to the left of the screen (why when the exit is to the right?)Clearly the produce staff was trained well to do their job, but the check out staff -- namely me -- is expected to do their job without instruction or practice.I quit.

I really don't like to leave crappy reviews unless the management doesn't respond in person on two visits and several phone calls, so here we go. Kroger I hope you're listening. This place just hasn't been the same. I understand there are staffing issues, I understand that we have stress in our work environment, or to not respond to problems within your store is not good business.I went to your store September 13th and ordered your Patagonian shrimp. When I returned home my wife said oh my God what stinks so badly. It was in my bag and it was the shrimp. Completely and utterly disgusting. Something that should've been thrown out a week ago. How could you serve this if it smells so bad. Called multiple times no answer, went in person my wife waited for a half hour. Sorry will take it off your credit card. Looked at my credit card statement and they deducted 7.20 and it should have been $12.34. Shrimp is still in the cooler being sold as is. Disgusting. I can't shop here anymore. I'll rewrite this post if someone actually responds and addresses this situation

No shopping carts. Floor dirty. Girls at self check out on cell phone unable to assist. This store is terrible and the managers are too. I was told I could come in and place an order before 3 pm for hot deli. When I got there, the guy said what do you need? I gave him my order he said oh I can take any more orders! Why was I told to come in and pre pay? When I tried to talk to the manager she was rude too. Wont shop here again.

Some may miss the old Pick 'n Save, and some may still be upset that Sendik's closed because of the competition... I just miss the old Metro Market (pre-Covid), the one where the parking lot didn't smell like marijuana 24/7. Over the last few years this place has taken a nose dive. The prices are sky high and the employees seem like they'd rather be anywhere but there. But the worst part is how the clientele has changed. I was just there today with my two kids, and when we got of our car on the 2nd level, there were a few people hotboxing a white Mercedes SUV. They noticed me notice them, and then opened up the car door to say something. I had my two kids with me and was not the least bit interested in engaging in conversation. Fortunately, by the time we came back they were gone, but I was ready to call the police if need be. I swear the Shorewood Police Department could have a field day busting people getting high in that parking lot. Oh yeah, and there was a shooting there last year. That's right, someone fired a gun in the parking lot of a grocery store. I dread going there now, and will only do so if absolutely necessary.

This place is kinda weird because the parking is a multi level garage and the store is multi level also which is not the typical store with an elevator if you need one. We stopped here because the lady shops here and we needed things so it was an eye opener with the parking garage and no spaces. The place looks like your typical Metro but just arranged differently because of the small foot print on two floors. I saw a hot food bar, cafe, floral, wine section, liquor section, coffee shop and all the other Metro offerings. I anticipate shopping here more since the woman lives close and likes the place.

I had my worst food shopping experience ever this morning. The store has eliminated all cashiers - only self checkout - inadequate assistance when the scanners hit a snag. Also you need to bag your own groceries no matter how large your order. I will never go back to this store despite it being conveniently close.

This store is the worst Metro Mart I have ever been in. Unfortunately, it is one of the only grocery stores in Shorewood. The shelves are often not stocked, it is dirty, there are often no carts inside the store when you need one because they're all outside in the parking garage. Everytime I have been there, the employees are standing together talking instead of working and they are often on their phones. So unprofessional. Who hires these lazy employees?? Get your act together Dissatisfied customerShorewwod