Metro Market

We have been going here for forever and it's a nice place. You can pick up for free but they might not have everything you need. It is just really a nice grocery store with a nice layout.

Usually I am quite content with the selection here. Sometimes produce isn't the best quality or carrots are completely out of stock, but I tend to be able to pick up most of my shopping list here.I absolutely love their kosher bakery items from Illinois. I am a bit sour that I had to make two trips because the chicken broth I purchased expired two months ago... then, a few days later they still have expired stock on sale. Cody at the service desk was friendly and efficient in offering exchange/return.

I used the Metro Market on-line shopping service today and I was blown away by their service. I had been using the Shopping Cart app but let me tell you, this is a much better experience! I got rid of Shopping Cart because I was having trouble getting good produce. I would always have to go back to the store and return the produce after having entered very specific and detailed notes about what I wanted. I truly could not have put more information in the notes so I was getting very frustrated and thought it was Metro Market. Then I realized that the app has its own employees independent of the store. I canceled my subscription and ordered directly from the store!OMG! What a difference!!!! They actually read my notes and took the time get what I wanted. The service manager even came out to my car to make sure she explained the level of care they took to read the notes and try to get exactly what I wanted. She could tell that I was particular and wanted to get it right. I was so amazed by that and extremely impressed.I am used to this level of care inside THIS store. The staff inside almost always conducts themselves this way when you shop here in person. I always feel like royalty in this store. They have, what I like to call, "ambassadors" instead of managers. Their managers actually make eye contact and talk to you like you matter and your business means something to them. I used this store to cater a birthday party on March 11, 2020. Yes, that's the day the pandemic was announced in the United States. For me and my friends, the day was memorable because of the great food the deli served us NOT because of the pandemic announcement. We will forever be grateful because it was the last time we were able to physically get together face-to-face. We all remember that food as EPIC and life affirming -- even to this day.I love this store! I don't know how you do it but you truly are ambassadors for good business practices! Don't stop doing it the way you do it! It matters to this community! It matters to people like me -- people who cannot always get out and do their own shopping and must rely on others to help them because of physical disabilities! Whoever did my shopping, did a phenomenal job! Please let them know, I am exceptionally happy. They did a better job than I could have done and I truly appreciate every attention to detail and every bit of effort they put into getting it right! Thank you from the bottom of my heart!

Going from bad to worse. It was bad enough they were asking for date of birth before the elderly could buy alcohol, now they are making them pull the driver's license! Unbelievable!

I normally really like this store. The employees are normally more friendly than the Pick N Save version and the store is more kept up as well. However, my last visit back on 3/17/20 was not great. I realize that things are very different now because we are in the Age of Coronavirus, and my rating has nothing to do with the barren shelves because that was something you are seeing pretty much everywhere these days. My rating had to do with the very poor service at the Self Checkout. Unlike many other chains, Kroger requires all coupons to be handled by the cashier, even their own store coupons, which is idiotic. The woman that "helped" me apparently felt the same way as she came up to me, snatched the coupons, scanned them, and left, all without saying a word to me. I would expect this at Pick N Save, not Metro Market.

If you are from out of state, you are expected to know that alcohol cannot be purchased at a grocery store after 9pm. Even if you are in line and there is only one cashier and the person in front of you has a $100 order and can't find credit card and he holds you up, you are unable to make the purchase. They are short staffed on a Saturday night and I put away all the groceries I was going to purchase because they are unable to post any signs in the beer/wine/liquor department indicating such policy. Is it too much to post a sign or make an announcement on a Wknd evening?

This PHARMACY is the worst. Yestetday went in to oick up three Rx's. The PHARMACY tech said it would be 15 to 20 minutes. I said I would shop and come back. Twenty minute later the tech tells me it's going to be another 15 to 20 minutes. After watching the pharmacist walking back in fourth talking on his cell phone .laughing just having the bear time while pretending to work tells me they don't have one of the drugs I need. AFTER ALMOST AN HOUR OF WAITING, now they realized they don't have it!! Terrible customer service. Don't go here ! Find another pharmacy. Zero stars !!!!!

The Metro Market on Port Washington Rd has an over sized tall white in the butcher's department, who has the nerve to walk my items to the service desk for my purchase of $88 and I'm pissed! Who does that when shopping??? I've never been so humiliated because he acted like I was going to steal my ordered items. First of all, I'm a senior black with a physical disability that's obvious and I've never been asked to do more while spending my money until Oct, 1st 2021 when this action took place and I'm not over it!!!

For reasons not worth going into, we usually see movies at the Marcus googleplex in Mequon. So we had occasionally wondered if this market near the theater has the same kind of grocerant and beer bar at the Metro Market near our home in Shorewood.After seeing Jurassic World: Fallen Kingdom -- okay, maybe our taste is suspect after all -- we finally decided to check out the Mequon Metro Market for a quick dinner.The short answer is no, they don't have the same kind of grocerant and beer bar as our Metro Market in Shorewood. Although it seems like a nice enough supermarket otherwise.Not finding anything we wanted to eat, we drove over to Poco Loco Cantina in Brown Deer to check out another eatery that's been on our list to try. And that was our second disaster of the day ... the first being Jurassic World: Fallen Kingdom. Haha.

I love this metro market. I really do. My concern is with the front end staff. Mary is phenomenal as is the gentleman always working produce. I was there last night at about 6:30. Two full-service lanes were open with no one in line. One cashier was chatting with the bagger. The other was on her phone and the bagger standing there. I felt as if I interrupted the woman on her phone by checking out. The $1.00 each item for buying 5 or more wasn't on my receipt. The cashier told me to go to customer service. I asked if it was open as there was no light and nobody behind the counter. She pointed to a group of 4 employees off to the corner talking. I asked for customer service and one came forward while the others continued to talk. She credited me $5.00 for 5 of the 6 items I had purchased for an additional $1 off. I wasn't going to argue about the last $1. I'm guessing it's that hard to get help that 8 people can be on their phones or chatting instead of cleaning, or stocking. It's sad.