Metcalfe's Market

Generally I stop in Metcalfe's to get some fresh fish, meat or poultry. I like the quality of these. Scottish salmon which is $26/lb is real good. They have a lot of cheese and other Wisconsin specialties like potters crackers and upland cheese. Also they have Fortune Favors pecan. This store is bigger than the one is west Madison.

Been to their West Towne location and my first in this one. Got great variety of cheese, wine, pastries, produce and fruits. It was 7 pm and the meat/seafood area were closed which is shocking for Friday night. They got Jenni's ice cream for $9/pint and got several. Lamb chops were very pricey and got some beef short ribs instead. Found out that they carry donuts from Greenbush bakery for $6 on half a dozen, cheaper than $7.50 in store since I went there prior to Metcalfe.

Overpriced for regular grocery shopping. Good stop for specialty bakery, etc. Conveniently located near mall for those 'gotta pick up a few things' moments. Regular grocery shopping? Go to Woodmans. Best prices. Best selection.

I was ordering flowers for a funeral and I am in Colorado, so finding the right florist was difficult. I called another shop that could not do it so they referred me to metcalfe's. The customer service was excellent and the flower arrangement was exactly what I was looking for. And they delivered on a Sunday!

Publix is the only 5-star supermarket I've come across but Metcalfe's is pretty awesome. The only thing missing here is an area to eat their prepared foods. If that had a little sit down area, then they would be on the same level as Publix. Their quality and level of service are top-notch. I was surprised by how well the store is run and how clean and organized every aisle is. Liquor pricing especially is beyond reproach. I've been living here for the last two weeks while staying in town for business. It's been a pleasant and welcomed surprise. Recommended...

It is a bit pricier than Metro Market but the selection and customer service make it worth it. They have a full meat and sea food departments as well as a bakery and a florist where you can order specialty and/or customized items. They offer very reliable deliveries and same-day pick ups. As an international student, I especially appreciate the diversity of foods they offer, such as European cheese, cookies and crackers, and dedicated sections like Greek, Middle-Eastern, Japanese shelves instead of the usual messy "international" section. But really, the personalized and friendly (not in a pushy, car salesperson way) customer service is the best I've ever encountered.

I have been a satisfied Metcalfs customer for years, until recently. New ownership seems oblivious to the needs and desires of its customers, and focused on narrowing choices and reducing quality. The typical customer of this store is fairly well-heeled, and not interested in getting groceries for less, they want quality and variety, and name brand. it seems like more and more tried and true brands like Del Monte, Contadina, Saran Wrap etc, are being replaced by genetics like Our Family, which is OK but not what people want. I have heard many complaints from longtime customers like me.This would have been an unqualified 5 star review a year ago, but no longer. I'm fearful that the future will see a further decline in selection and quality.

Metcalfe's charges a premium for their products. I don't mind paying more for quality, but when it's accompanied by the poor quality in seafood, produce and meats that I've seen over time, I am less than enthused. They regularly have out fish that has seen better days - eyes glassed and cloudy, oxidized gills, slime on the fish itself, stinks. Not all, mind you - but NONE of the fish of that poor quality should be out. They charge a premium for the chicken "discards," backs and bones. $2.99 per pound for materials they can't use is itself gouging, but beyond that, it is cynical and disrespectful to customers to leave out stale backs as dregs. The backs were not fresh. They hadn't gone quite bad yet but they had the faint must of the beginning of spoilage and they had the tackiness, also a sign of advanced age. When making stock, I count on good, fresh raw materials to work with and this fails miserably.Beyond that, they seemingly deliberately leave on several ounces of pure fat that they conveniently tuck underneath the back, in one large clump - i.e., it's not a question of trimming, it's a question of deliberately leaving on several ounces of fat, concealed underneath. On a 1# package of backs, paying several ounces of that for unusable fat is disingenuous and I'm afraid what I've experienced more and more over time. Italian parsley, previously in large, brilliant green bunches, has kept the same price but reduced to a really small bunch, barely enough for one bouquet garni and at $2.59 per, it's a ripoff.These are just examples. It's clear they want to get the last dollar in by failing to pull bad product, and that is a terrible practice. If any other store provided more of the cook's materials locally that I need, I'd go there. Now it's a 50:50 proposition finding quality, and it will always be at a premium regardless.

A wonderful grocery store which employs very helpful, friendly people and carries almost all hard-to-find items.

Staff are so checked out! They never say good morning , good afternoon they ignore you! God forgive you ask where something is your response will be "that's not my department" this is the Metcalfs way! Metcalfs doesn't care about the experience. Today an employee taking a smoke break was right by the front door woman at 1ish on 12/30 so my experience walking into Metcalfs was cigarette smoke I let an employee know they didn't even apologize they said ok so i left my groceries and went to Whole Foods who cares more about customer experience . I have a choice now to walk from my condo to Metcalfs or WholeFoods I will go to Whole Foods at least they say Hi and are willing to help! I am happy to pay more for the experience ! An employee saying I'm sorry that was the experience you had how can I make it better would have been a better response but if your store is not customer focus that was the response should be.