Lovin Oven Cakery

I have gone here for years and I believe they have a new owner. Went in to purchase cookies and order a stolen. One line for cookies- 15 minutes. It happens- Saturday, Holiday Season and 3 people. But to order? After paying I have to start in another line. Every single person who came in the store for the next 32 minutes - yes, I detailed because I wanted to make sure I wasn't blowing this out of perspective- they were each taken before me. That includes all retail walk-in customers. One employee left- and I got to watch as they walked from finishing out an order, looking around, making a phone call, then walking out back. The same one who rang me up in the first place. Yes, I objected at that point and they said she'd be back. THEN took the next three retail customers! When they took my order, it took literally 3 minutes with only- " we have one register so-" As we look at three registers. They did my weddings and so many more but this is absolutely the last time I will ever go here. The lack of interest- not one smile for anyone- and complete disregard for customers and common sense is more than I'm able to support. So so disappointing

We get a lot of cakes here. It's conveniently located and has plenty of cute and tasty cakes, as well as plenty of other pastries such as coffee cake, muffins, cookies and many others. This time we bought a cake shaped like the grinch for a Christmas themed party. As it turns out, they didn't have any containers or boxes that fit this cake. So the box was taped together in a partly closed way which made it awkward to carry. After getting it home and carefully holding it from only the bottom, we found that they had still crushed the top a bit when trying to get it in the box. It was just the hat on the head, but it's still disappointing. You get a cake like this to display it and a smashed top really ruins the image. The cake was at least still very good flavor wise, but they shouldn't be making cakes that they can't fit into their boxes.

I have been a good customer for years. I placed an order, over the phone, for Christmas. It was for a pastry tray, with four specific pastries. I went to pick up the tray, and the girl brought it out saying "They did not have your order. They only sent a regular pastry tray." No sorry, no explanation ,no here's what we can do... I was fighting back tears. She then said "We don't make the stuff here. They make it in Antioch. I can give you $15.00 off." I explained that I had ordered what I did for very specific reasons. We did not want anything with coffee/mocha flavors/fruit fillings/etc.... We wanted brownies, Christmas trees, eclairs, and cheesecakes. We got TWO Christmas trees, three brownies, three eclairs, and cheesecakes covered in fruit. We got a lot of mocha and fruit filled stuff.The girl ended up giving me a refund. I felt guilty, sad, disappointed, and most of all, let down, because my big Christmas dessert was ruined. I had ordered this before, so I do not know what happened. I am finished with the Round Lake location.

Had a craving all day for apple pie, lucky for me we chose a dinner place next door to the bakery. Should have known it would be terrible because walking in to the shop is crazy disappointing. Not only was I not greeted nor welcomed. I asked for something specific only to get home and find out it's not apple at all but peach. I couldn't be more annoyed right now and too bad they're closed now because i'd march right back. Ugh. First visit and won't be back.

Best bakery in Round Lake...donuts are out of this world ...likewise for their coffee cakes...actually all of their baked pasties are top of the line...recommend try it ...you won't regret it.5 Stars.

Cake was pretty good prices was good as well no complaints besides all the frosting on the cakes

I will give you a three and a half to four on your case. However $57 for an 8-in cake is absolutely ridiculous. Please don't give me some excuse like eggs are more expensive or cocoa whatever. it's an 8-in cake not a 12 for 14. About the most you should be charging I don't seem like that is 35 maybe 38 if you need still make a lot of money. God bless you people are willing to pay that then good for you. But I won't. No I'm not even close to being cheap. I make a lot of money it's the principle

When I went, the sign said Open, but the doors were locked. Employees and customers were still inside, but they wouldn't open the door so I could purchase a cake quickly. It looks like it closes at 4:00 on Saturday, and it was 4:02. Their website says open until 6:00. I won't be going back again.

They need to update their hours on their website and in their Apple Maps information. Went at 445pm and it was closed. I love their cakes but this was very disappointing because I checked before leaving my house. To get there and not be open was very sad.

Need to update there schedule online ended up closing 2 hours before the time it shows and went to go pick up pre paid cake, that they hesitated to give my family a refund, and they ruined my 18th birthday didn't get to celebrate with a cake . On top of that the service was terrible , I've never felt so disrespected.