John's Pizzeria of Grafton

Cozy place, nice people, great thin crust pizza made from scratch. Would definitely come back!

I wish I could give them 0 stars.. but that's not an option. Here is my horror story of John's Pizza in Grafton:Look at this pizza. Does it look burnt?So, a few weeks ago, we ordered pizza from John's Pizzaria of Grafton when we were in Grafton for a tournament. It was delicious.We were back there for the state basketball tournament this past weekend and said we should get the pizza again! Saturday night, we had a team dinner with probably close to 14 families. I called the pizza place and asked what would be the easiest way to order for that many people and we decided together that I would call from my phone and each family would place their order with their card number. I told them to just bring them all at the same time and no big deal if some of them are cold we know it's a huge order. Anyways, they start delivering 1 family at a time. Ok, no big deal. Ours comes last, and my pizza is burnt, the bottom, cheese all of it!! We also had another pizza that wasn't as burnt, but burnt and mozzarella sticks and fries.So, I called the restaurant and said the pizza was not edible and we didnt have time to wait for another pizza and asked if they could just credit for the medium cheese that I had..and we would eat the other one. My motz sticks weren't melted and fries were cold and soggy, but I didnt complain about any of that. The manager then told me I was a liar and it wasn't burnt... I said excuse me?? She goes, you're a liar and it's not burnt! I said yes it is, I am looking at it. She goes, nope it's not. We can send another one I guess and she hangs up on me.She called me a LIAR three times! I was heated..so another basketball mom offered to take me to the restaurant. The first lady rudely took my stuff to the back and then came back and asked why I was returning the motz sticks and fries.. I told her because the way I was talked to on the phone was unacceptable and I didn't want to give them any business... mind you, our group just ordered over 500 dollars worth of food!!!She came out a few times, not friendly. No one was admitting to be the one I talked to on the phone. Then she disappeared and the other lady came out and said.. "We will refund you , but what about the medium cheese pizza we just sent back to the hotel?" I informed her it wasn't there when I left.. but then checked with husband who was at the hotel.. it arrived and he said it was majorly undercooked... I am sure it was a Haha.. I'll show you burnt ....So I told her I would pay for that pizza and the kind driver could keep his tip. She takes my debit card and writes down my card number... So, in the morning, I check my bank account.. my 50 something dollars was charged and then credited.... AND THEN SHE CHARGED IT ALL BACK BUT 11 DOLLARS. I was like, what the heck??? So instead of fighting with incompetent, rude people... i called my bank and said she charged my card without my approval of that 40 dollar charge... so they blocked the charge and sent me a new debit card. Docked them for fraudulent use.All I wanted when I called was kindness... sheesh, had she not called me a liar 3 times, this wouldn't have even been a thing. Don't eat here. They have horrible customer service. Who hangs up on someone when you are a manager of an establishment?!?See attached photo for our burnt pizza (That I lied about)

This restaurant is literally 25 feet from my front door so the convenience is great! However, there is just a weird smell (like body odor) when you walk in or sit at the bar so I don't stay unfortunately. Food is decent and not overpriced

Poor customer service. Burnt my friend's food and then treated her poorly and gaslighting her instead of just rectifying the situation.

chose this spot at the last second. bought pizza for my team members at the hospital. Everyone loved the pizza. can't wait to order again! it's on my way home too so I'll definitely be ordering on nights when I don't want to cook.

Pizza is good. Soft drinks taste skunky and gross. Not sure why the drinks are so awful. Machine needs cleaning, replacing. Will only carry out in the future.

Decided to give John's in Grafton one last try and they proved us right! We will NOT be back. Ordered our usual Chisholm, sauce was plainer than a can of tomato sauce , toppings were virtually none, along with less cheese and the crust was soggy . I normally would not say anything bad about a local business but they have totally lost us as customers!

We love to order from here when we go to Sahale Brewery next door.Pizza is always great!

I always love John's pizza - it's the best - am never disappointed! The food & service is great! Ambiance - I feel like I'm in someone's rec room! Also, chicken & lasagna are good!

terrible customer service. our pizza was folded in half and their solution was only to wait another hour for another pizza And had to return the destroyed pizza.