Franchesco's Ristorante

I am new to the area, from Southern California, and have eaten here two times. Of the approximately 15 restaurants we have eaten at in the area, this is by far the best. When we have out-of-town guests, this is the place we will take them. It's a place I would be proud to take them. It's literally the only place I've been to that I can say that about.All the food is great: from the salmon to the chicken to the pizza to the pasta ....The service is great: helpful, nice, don't rush you out....The facility is nice: very comfortable with gorgeous architecture and furnishings. This is at the top of our rotation....

I found it odd that the dining room isn't open on weekdays. The cocktails were all pretty sweet for my liking, but they were still ok. The bread and seasoned oil was yummy. The French onion soup wasn't anything special and had almost no onions in it and the broth was too sweet and not seasoned enough. The bolognese was sweet as well and needed more salt/herbs. When I asked for Parmesan cheese on top of my pasta, I expected them to bring a bowl of freshly grated parmesan and not a shaker. That was unimpressive especially at a nice restaurant like this. The chicken parmesan was average and we substituted the penne noodles for angel hair with Alfredo. I'm glad they were accommodating in that aspect. The noodles were mostly plain and there was hardly any sauce on them. The service was kind when we saw them, but our food took much too long to come out. Our checks took a while to get picked up as well. The ambiance was lovely and we still enjoyed it because of the company at our table. I expected so much more considering the prices and the type of restaurant it is. I would not come back.

We dine here regularly at the bar. We've tried most of the menu and everything is always great. Stephanie usually takes care of us and she's amazing! Looking for a nice evening out give it a try you won't be disappointed.

Definitely great food!!! You pay slightly more for great service and delicious dishes, well worth it!

I have to say the place is explicit management is great the best service that anyone can ask for.. the quality in presentation given makes this place have more the 5 star... family friendly or date with a love one I have to say the food is marvelous, from the calamari to there lobster soup to there appetizers.. definitely recommend and will drive 1 hour again to come and visit this awesome place

Not worth the time or effort for thanksgiving was a totally disappointment what I paid for a plate I wouldn't pay 10 dollars for much less that they charge

My elderly uncle and aunt went there to celebrate their anniversary on Tuesday. I'm out of state and wanted to surprise them with a dessert. I called it in and gave my credit card number. I described what they looked like and the hostess called me back to say she had located them per my description. They never received the dessert I payed for. I called the manager the next day to asked that the charge be removed from my card since they didn't receive the dessert. The manager was refused to remove it saying they couldn't be sure who my uncle and aunt were! I will now have to dispute it with my card company! very poor customer service, don't go there!

Was having a wedding, wanted it catered. Decided on franchescos cause the food is good. They couldn't have cared less about us. Terrible communication, no assistance. The vibe was something close to, "oh you would like to order food from us? Gee I don't know, maybe. We will try but, youre going to have to figure it out. We are really busy with other customers. Your $900 order really isn't that important to us" I am giving 2 stars instead of 1 for the simple fact the food is good. Cant take anything away from that but a complete nightmare experience of emails riddled with emojis and unexplainable exclamation points. No assistance. Treat the customers like they are a bother to them. Delivery of food was careless, and sloppy. My call history has 17 outgoing calls to franchescos and 1 incoming. That pretty much says it all. Details below. Wouldn't order from there again if it was free. I submitted a catering inquiry on the website on or about April 15th for my wedding which was to take place on May 18th. It was 20 people at a private residence approximately 2.3 miles from the restaurant or 6min(according to google). On April 19th I received a response asking a few basic questions: number of people, location, and what kind of menu we were looking for etc. I responded immediately with those details and also asked if they were able to deliver the order and also if there were any staff that could be hired to serve the food like is sometimes available for catering events. 2 days later, having not heard back from them, I asked if there were any steak or beef options available since they were not on the catering menu. The next day, now April 23rd, they responded suggesting I order off their catering menu and that since my event was on a Saturday, even though it was still weeks away, it would be "difficult to find someone to deliver and/or service staff to work an offsite event. We could look into catering steaks as an option" Okay? Look into it. This is a catering inquiry. Im not looking to hear 'good question' in response to my inquiry. They then went on to say to look at the catering menu, which I had clearly already done. I responded an hour later stating that delivery was a big deal to us so I would like a yes or no. I gave the address again and pointed out that it was very close. I was also fine with no serving staff, that was not a deal breaker, but delivery was. It's a small wedding we are putting together ourselves, I didn't want people picking up food in their suits and dresses.The response the next day was "Awesome! Please let me know if you have any other questions". If youre following along, I haven't had a single question answered to this point. Also, I am already done with them at this point, however my bride was going crazy with everything else. We had already picked out an entire menu with the question of steak hanging out there and decided we were going to see this through with Franchesco's. If it was up to me I would have cut it off right there. So after the Cool story bud answer to my last email, I called the restaurant. Was told to call back and ask for XXX, the person YYY I had been emailing with was not there. Called the next day and spoke to XXX who I later found out is an owner or partner... not sure which but a very high on the food chain member ok. I express to her that Im not feeling so confident about their handling so far. She tells me in summary they have been very busy. Taking orders, collecting money for them and delivering food I am assuming. Exactly what I am trying to do Its now April 29th roughly two weeks from my initial inquiry. No questions answered, a menu I had already picked from sent to me and no answer on delivery. Also, no assistance, suggestions or guidance in placing an order. Its not like we haven't been corresponding, I cant explain it. I email saying I have the order together, except for the prime rib that is hanging out there. I again ask about delivery, and how should I place the order, do they want me to email, call what. No response, days are going by. I call again. Same thing, gotta talk to so and so blah blah blah. Another day or 2 goes by call again. Get XXX on the line. She suggests the "possibility" of ordering prime rib for my event. I say, "sounds good. What is the price" she doesn't know and will call me back.Couple more days go by and still no price or confirmation on the availability of the prime rib that they had mentioned. Why mention it if you don't know how much it cost or if I can have it at all? No call back. It is now MAY 7TH ! I have called so many times ive lost track at this point. I email YYY "I would like to place my order today but I am still waiting to hear from you or XXX about the availability of prime rib as an option."

My daughter's bridal shower at Fresco's was so ill prepared, that they decided they can't do them anymore. Tables had no linens originally, and we were told "Franchesco's must have taken them for a wedding." They finally found some, much too big for the tables, and brought them out all wrinkled, carrying them like something from an unmade bed. My friends and I had to move a heavy table to cover up wax stains they couldn't remove from the carpet. Plus, no apology. Ever. Avoid Fresco's and Franchesco's. Customer service is deplorable.

The food is always delicious. My unusual order is the salmon and I get the tiramisu for dessert which is to die for!if it's your birthday they put a firework on your free dessert