Crumbl - Rockford

Highly overrated. Cookies are not worth the price. Could buy store bought or ready to bake for way less and better quality. Customer service is not so great as well. Purchased 3 cookies wasn't aware 1 was a "frozen" served cookie. When I came back to say the cookie was cold, I was pretty much laughed at and was given an attitude that it was supposed to be served that way. Too hyped up!

I called the store and asked if I was five minutes late. Would that be OK? And he said yes I show up two minutes late. Three minutes before my time of arrival and the workers come out to me rude rude people and so I just would like to make a complaint because I was treated poorly. He came out to my car and said a rude comment to me and I just didn't like it so I would like this place to get better workers. He was a tall man long black hair.

I get the hype of this store, I for one don't think I personally should be hyped but I get it. I got a 4pk and with delivery cost me $33, it did arrive faster than estimated however the taste wasn't what I expected from a "gourmet" cookie. The cheesecake was absolutely delicious and even presented well the rest meh

I love the cookies and ima try it again soon but the best cookies I ever tried y'all should try it

very good! Never rude, is quick with there orders! My cookies always come out how I order them and are always good!

Really not what I expected. It was good though. A little pricey, but I'll definitely try other flavors.

Cookies are pretty and tasty but slightly overpriced. Not surprising though since it is a specialty chain.

terrible service at night from the GIRL with black and red hair. a man working with her already had been doing his own work and she was forcing him to go help people. she outright refused service to me and others waiting for help. the cookies are always spectacular, however her attitude I would never have her as a staff member at my job. everyone was too timid to say anything. I told the man I hope he has a good night, and she looked over well knowing how she just treated customers in plain sight and her own co worker. she needs to reflect on her behavior and work out the issues she holds with the person she was working with. 10/18/24 at 11pm.

i was waiting for a worker to order my cookie and i said after 5 minutes hello can i please order and she said sure one second. so i waited then she kept looking at me and never took a order from me! so my friend had to use his card and payed for me and i had to pay him back! so next time be aware of this if your paying with cash!

Cookies were good, parking was kind of hard but service was fast definitely wI'll be coming back