Crumbl - Brookfield

Staff is always pleasant and seem enjoying what they're doing. Good customer service!

First off, I'd like to make a point that none of the cookies were missing. The main complaint I have is with the DoorDash driver and the response from Crumbl.I ordered a Celebration cake, a mini 3 pack, and a mini 6 pack. The instructions I have is to ring the bell for my condo and I would let the driver in through the main door to get to my front door. The driver ignored my instructions and left my order in the lobby, where anyone can swipe it. When I got my order, the stickers on the box were not intact and the boxes had sticky syrupy residue, almost as if someone set a piece of cake on the boxes. The cookies in the 6 pack and 3 pack were all over the place and the cake was leaning like the Tower of Pisa. I've never had this happen before and have never had issues with DoorDash drivers, so I called Crumbl. The woman who answered the phone instructed me to call DoorDash since they "do not have any control over the drivers." Ok, that's fair.Next, I call DoorDash customer service. The woman who I spoke with was super helpful and told me that I could do either request a refund or a re-delivery. I initially said I would like a refund, then was instructed to call the store. Well, I didn't want to go through that again, so I then requested a re-delivery. DoorDash called Crumbl for me and requested a re-delivery, which was then denied by Crumbl, stating that my "address was not allowed for re-delivery." Seriously..what? I've NEVER complained about this place. Why can't I get my order re-delivered with a different driver?!? Long story short, due to what I just experienced with Crumbl refusing to make things right, I will no longer be going to this location. This is unbelievable.

Sooooo great and the addition of the mini box is a great idea. Maybe everyday would help!!!

Yummy cookies friendly staff and quick service. Love the late hours too. My guilty pleasure treat.

Who would've thought that buying cookies would become like walking into a laboratory looking facility with scientists working the dough to create cookies. An assortiment of cookies was displayed on the counter, and because it was my first time, I got a Crumble Cookie introduction. I decide to get 4 cookies, which came in a trendy box. My flight back home was the next day, and I was not looking forward carrying it with me on my trip back--by plan, bus, metro, train--an expecting the comments that would trigger me walking around with this box. Luckily in perfectly fit in my carryon. At home we started the taste the milk chocolate chip, macadamia nut, sea salt toffee & the coconut cake. The cookies are amazing, soft and chewy. My favorite is the coconut cake. The 4 cookies are so rich and filling that they will last a couple of days. The menu rotates weekly and gives you 4-5 different speciality flavors. There is one in New Haven CT so I don't need to get them all the way in WI next time.

New location is nice and clean and plenty of parking in the nearby shopping center lot.They are well staffed and cookies ready in mere minutes after ordering.There's a few flavors they always have and a few more they rotate weekly. The cookies are fairly large and I would closest compare to Panera or Potbelly cookies. They're very soft and break apart easily.Overall, they're good but a bit too rich to eat a whole one in one sitting. They're a little pricey at $4ea but that's probably for the best to not go back daily haha.

customer service was okay. The cookies were not cooked through not happy this round. I'll try again next week

Amazing! Loved every cookie! Great place, very clean and very helpful! Smooth transaction!

Love the variety every week and getting to try something new . I can't wait for the strawberry pretzel cookie layer in January it is my absolute faveee

The cookies were slightly raw and my tummy hurts, otherwise pretty fabulous. I have a 50/50 chance of returning, I've been pleasantly surprised before.