Crafted Italia

Came for New Years Eve, and I have to say this was by far the worst New Year's Eve experience I've ever had.To start, it took us over 30 minutes after our reservation time to get sat, didn't get drinks until almost an hour after our reservation began. First course not for another hour. We finally got our main course around 11pm (2.5 hours after our reservation began) and one steak was raw, the other was beyond well done. We sent the food back, paid, and left hungry.Our server was doing their best, but the event was clearly oversold, and the kitchen very overwhelmed. This was all-around a very poorly organized and executed event.We did go to the party downstairs after, the band was great. Just wish we would've been able to eat within a reasonable amount of time (or at all) so we could have enjoyed the party more.Super disappointing evening, and not the way we had hoped to ring in 2025.

Went to the world's tallest Christmas tree and Santa cruise and was hungry afterwards. My kiddo wanted spaghetti and the first place we went to was closed and we stumbled upon crafted. I was very confused when I pulled into the lot because I didn't a sign and I didn't realize it was inside a hotel. Walked in and didn't see Italia anywhere so was even more confused. I asked the girl at the front desk and she directed me to the place at the end of the hall.The place is really nice. The hotel and restaurant. The service was good. Our food was prompt. There was a super cute cozy Christmas bar off the restaurant. We popped inside to check it out before we ate.

We lucked out by going on a day with live music, and it made the experience so much better. Even though we didn't score a window seat overlooking the lake, sitting by the bar with the live music was still awesome. They do take reservations, which seems to be uncommon in the area. Even though we didn't have one, we still got a table for two right away. Can't say if it'll be that easy in the busy season of summer though, so keep that in mind. Overall, I would give the vibes and service a 5/5 and the food a 3/5. The caesar salad and bruschetta were tasty, but if you're a pasta lover like me, the spaghetti and meatballs and bolognese left something to be desired. Still think it's worth a visit, though.

Beautiful hidden gem. Fantastic view, classy restaurant with fabulous food, good cocktails, impeccable service and reasonable prices. Only drawback is that bread service is ala carte and is $9. We didn't miss it because we are watching the carbs anyway.

I will definitely be back yet a bit cautious on my order. Overall everything was good. I usually test the Italian side of an Italian restaurant with the feel good comfort of spaghetti and meatballs. It was good and I enjoyed it. Next time I'd order the rib eye. May pasta was delivered to the table within a few minutes which right off the bat says I have mushy reheated pasta being served. It was al dente, ok, I can manage. The sauce was good but either overcooked or jarred. The meatballs were unbelievable and absolutely delicious; flavorful and tender. The meatballs helped me set aside the negativity of the pasta. The service by the way was outstanding. The view of the lake and outdoor walk way was amazing. I am always in search of good Italian cuisine. I need to stop focusing on the Italian side and start enjoying the American fare.

Went to crafted Italia during lake Geneva trip. The mushroom pizza and salmon was okay, tasted good but pricey. The tiramisu was amazing!! Service was good and they have live music on the weekends which was good as well.

Food was pretty good and came out faster than I have ever experienced. It seemed fresh so the quickness of how fast the food came out was really surprising. The service was super friendly and accommodating. The ambiance was upscale. The quality of the food is pretty good as well. The me u is definitely pricier but I think the service and quality is pretty well worth it.

Not a review of Crafted Italia itself - but rather the Christmas Pop up bar in one of the private rooms. First off - definitely a MUST See. They did an incredible job decorating it. Fireplaces / tv monitors with burning logs and really great Holiday Drinks. Very cozy and welcoming ! Sadly 1 staff member single handedly ruined a festive night. The dirty blondish bartender obviously did not want to be there. Never saw her smile - not even once. We were there with about 10 people and all of us wondered what was wrong with the grinch ??! A few of us went over to the main bar just to avoid the wicked one. A front line staff member ruined the ambiance of a perfect night ! Sorry. Never underestimate your front line staff.

Best food ever !! Service impeccable !Highly recommend -- staff very attentive and food outstanding

Ordered right at open for on Uber eats For three people. The order was delivered. Three items were missing, two items were wrong. Two of the three main courses were not there. Submitted The claim on Uber eats and received the refund for the items missing. Immediately re-ordered the missing and incorrect items. The delivery occurred about an hour later. Two of the four re-ordered items were missing. Everything else we received was a tiny portion and very expensive. Trying to figure out why I didn't just order Gino's East. At this point, we've spent $20 in tips and $20 in service fees and only one of us has a dinner and it's a pathetic sad little dinner of the two tiniest chicken thighs you have ever seen. Crafted is doing a lot of communications right now about how they are available on Uber eats and DoorDash. May I suggest that you take that off of your options until you are able to handle either the volume or the complexities of to go orders? Also, if you want to be more than a hotel restaurant, you need to have better portions and appetizing presentation. At the end of the evening, I've spent over $120 even after the refunds and we are incredibly unsatisfied