USA Skateland Chandler

We had so much fun here. It's a bit run down. Some of the arcade games were not working. The skeeball machines were all messed up. They had a good package for $20 you got 1 admission, a game card, glow stick necklace and skate rentals. After our allotted time they had a dance party on the skate rink which was really fun and a nice way to end our time there.

I just received an email that jogged my memory about our issues with our Trolls party that took place this month.1. Filled out the form online and when it came time to pay the deposit it wouldn't take it. Ian, who is the party manager presumably?, called and left a message about my needing to pay the deposit and he knew the online form was down.After calling many, many times I started commenting on social media posts and sent a message via Facebook. At that point I was able to set up a call with Ian and get the deposit paid.2. I heard nothing in the weeks between the booking and the party aside from an email I couldn't respond to. I started receiving automated "Your $50.00 deposit is due," emails so I got concerned and tried calling / leaving messages again - to no response.3. I finally got someone on the phone a day or two before the party. She was very nice and said when we arrived on Saturday everything would be explained to us and we could order food / beverages for the adults (we had no idea how many adults would stay) day-of on an as-needed basis.4. We arrived and Ian got us quickly checked in. We don't go to Skateland regularly. This party was inspired by another party my daughter attended. I had no idea what was expected of us, how to get Skate Mates, skates, etc. Ian told us our party host(ess) would meet with us soon to go over details. This person never approached me (party mom) with a word of any clue as to what was going on. The kids all got their own skates, Skate Mates, etc. and it was off to the races.5. We paid for a Trolls party - which is a premium party package at $34 or $35/head. We were supposed to get to choose our Troll - we didn't get to. Poppy just came out and spent roughly... 3? minutes with our party and proceeded to _tour the rest of the facility taking photos with other guests and kids_. If I had known I was paying for Trolls tableware ($10 on Amazon) and 3 minutes of Poppy, I would've just waited for Poppy to come around and say hi just like everyone else did.6. We had no idea what was going on - ever. We kept timing things very poorly because we weren't given any direction as to a timeline. The kids would leave to go skate and IMMEDIATELY be called back to the DJ booth to spin the wheel. They left to go skate and they were IMMEDIATELY called back to pick their song. They left to go skate and were IMMEDIATELY told pizza was ready. This went on and on and on.7. The cake was dropped off so we could put our toppers on it and we did. It only took a minute or two. Our hostess was MIA - again - (my husband had already had to ask other cast / crew for her 3-4 times by this time) so I just gloved up and cut it myself. Apparently that was a no-no. How would I know?8. There was PLENTY OF STAFF THERE. There were two people working the skate rental counter, two or three up front, four or five on the skate floor monitoring at all times, and then an additional 2-3 on the main floor doing drinks, DJing, etc. This was not a particularly busy Saturday morning and they had plenty of staff. They also closed at noon. Like, literally no skating, get out, closed.9. ACQUAINTANCES of my kids were dropped off and allowed to join our party. Two kids (boys, not friends with my daughter) were dropped off and given party wrist bands for our party. Not sure if that math is mathing to you, but that would've added $70.00 to our party had everyone showed up, and DID at $35 to our party because one of them went over headcount. We did not bless their attendance and honestly had I been asked I would've told them to just leave.There were several other parents with us who have attended or had parties there and said this is the norm. Had I known this was the norm I would've booked elsewhere. It was NOT a "cheap" party and having hosted 5 of these for my daughter and 6 of these for my son over the years, I will tell you this was the worst-managed.If your kiddo insists on Skateland for their party, just do your own thing. If you can talk them into going elsewhere - do that. It was a joke.

Nice staff easy to get skates had a blast with my kids 10/10 recommend . The cheese pizza was really good better than I expected. The staff were really nice and very attentive.

Skate rink is well managed and well supervised. Other vending machines and gaming tools should be fixed, but no one was able to fix.

Worst rink we've ever been to. The mandatory wrist guard rule is ridiculous. We already signed a waiver and have health insurance. Why make people wear the stinky dirty guards? They play a recording of the rules and then the DJ goes over the rules again and wastes your skate time. The floor wasn't great and the staff seemed more into enforcing rules than being friendly.

There is so much truth to a lot of the bad reviews! It's hot as hades in here. The DJ's picks are TERRIBLE. I think the wrist guards are a ridiculous policy considering we have to sign a waiver to enter. I would be more concerned with making people wear helmets than I would wrist guards. A head injury can kill someone. Haven't heard of a normal healthy person dying from a broken wrist but maybe that's just me. It's not a deal breaker for me or anything but seems unnecessary. They claim to have sanitized them but they stink so I don't know how good of a job they do. Staff was friendly and the prices reasonable. I would come back if I were invited but wouldn't go out of my way to come here

Imagine advertising a Mario and Luigi event (meet the characters!) for weeks and having parents get their little ones all dressed and excited, only to have the entire event pass and be over with no Mario, no Luigi, no Yoshi, and only a "skate-o" or some other such non-sense show up? No explanation or refund, nada. Nice bait and switch. Sad disappointed kids left that place this morning. Poor all around.

This place has really disappointed me and after tonight I will NOT be back here. Tonight they charged $15 per person regardless of you skating or not. Just because they were offering ALL YOU CANT EAT PIZZA. I have a hand a fractured thumb and can't skate and my 4 yr old can't either. So I paid for my oldest 3 children $68. They charged $6x3 $10x3 and $4.50x3 plus tax twice. Yet they said it was only $15 per person. Currently as I write this me and my 4 yr old and my mother are sitting outside. The security went to ask the manager to make an exception and he/she said ABSOLUTELY NOT. I definitely have no problem paying admissions but to force ppl to pay for something they don't want is ridiculous.

Holy Hotness! This place has no AC . People using paper plates trying to fan themselves.

Management - Please consider this review feedback seriously if you want to improve the experience of your patrons. I've skated at this rink over 20 times during the last 10 years with my family so I feel I have a pretty solid basis for useful positive and negative feedback and an honest rating. Positive:1. Friendly staff2. Great location3. Reasonable price Negative:1. Out of Touch DJ Selections: Same DJ every single time I'm there. He has good intentions and is very friendly but plays horrible music consistently and constantly interrupts the music to scold skaters. Also walks on the floor without skates which is a hazard to the skaters. Let the floor monitor do that! You don't need to announce every time over the speaker. play modern music that is not exactly the same every time! Consider different or rotating DJs! This is the biggest reason for the low rating. Fix this one thing and it's a huge upgrade in customer experience. HUGE. 2. Speaker system / volume - WAY too loud and the speakers need to be replaced with something that is clearer. This isn't the 1980s. 3. Entry access - skaters should be let in before the start of the session so they have time to get skates and and wrist guards in advance otherwise it's a bit of false advertising on the duration. 4. Cool it with the special skates like backwards and opposite direction. Just let people skate like normal. 5. Floor quality. Most modern roller rinks resurface their floor every few years at a minimum. This floor is very bumpy. Consider a real wood floor. 6. Consider offering sessions for figure skating, speed skating and hockey. All three of these roller sports are much needed in the valley!