Sophy's Clinique

Went to spa for a facial. For starters, the dreadful woman at the front desk looked like she has been sleeping when she opened the door. Never acknowledged or thanked me. One of the worst, most unfriendly people I've met. The front desk person never offered anything to drink, and then disappeared to the back office, even though I had some questions about the facial.The owner obviously has spent a lot of time, money and effort to have a business, and yet hires the worst front desk client services people ever. I don't get it. Remember first impressions are very important. I don't think they got that memo.Then the "facialist" finally arrived - 20 minutes LATE. No apologies, and she seemed definitely in a hurry to get me OUT of there. This was probably her first job out of school, very unprofessional. Don't let her touch your skin.Their photofacial equipment was primitive and behind the times compared to other spas. It was one of the worst experiences ever. Just dreadful. The owner needs to evaluate the people she hires.To their benefit, the owner had heard about my bad experience and called me to apologize. She seemed genuinely nice. However, it's time to clean house, if you know what I mean.

I tried to make an appointment on a Monday morning. I called the number listed and a very..."I hate Monday's" voice (Jan) told me that she couldn't talk but would call me back. She hung up as I said my name and number to the dial tone.......Nope. She never asked my name or number and I did not get a call back.I don't have the time or energy to beg for an appointment. I won't be calling back.

3 treatments for a couple sun spots and zero results. They just kept telling me 1 more treatment and you'll see results. Stay away from this place!!!!Save your money!

I recently heard from a friend that Sophy's Clinique was THE place to go in Phoenix so I figured I would give it a try, I am really choosy when going to any time of spa and when I met Dr. Sophia Yang for my consultation I was blown away by her knowledge and attention to detail.When I stepped into the spa the first thing I saw was a beautiful, white facility with a friendly face at reception. I am in LOVE with Sophy's and I am recommending them to ALL my friends!Thanks Sophy's for spoiling me!

I recently purchased a Groupon for a facial and called last week to make an appointment. A gentleman answered the phone and asked if I could come in on the following Saturday. I wasn't able to make it on that date so asked if I might be able to come in on a week day afternoon. They close at 5pm during the week but I am off of work early. He told me he needed to check with the doctor and would call me back. I asked if he needed my number and he said no, he had it on the caller ID. I didn't receive a call back. I called again yesterday and got the same person. Again, he tried to get me to come in on the following Saturday. I said that wouldn't work for me. I explained I had a Groupon for a facial. He said that the Groupons were for microdermabrasion. I thought maybe I had made a mistake so told him I would double check and call him right back. Upon checking, I had indeed purchased a facial. I called back and let the man know. He again asked me to come in on Saturday. I said again that wouldn't work. He then told me that this type of facial is only done on Fridays and Saturdays. The time available on Friday also wasn't conducive to my schedule and he said he would have to check with the doctor again. At this point I wasn't feeling comfortable looking at future dates. This could be the best place ever but I unfortunately wasn't able to get past the appointment stage. I was able to trade the Groupon in for facial services at another salon luckily. Making an appointment should never be this hard.

I bought a Living Social deal for microdermabrasion and facial. When I called to schedule my appointment, I learned that the spa is only open from 8-5 M-F, and one Saturday per month from 8-1. Twice I tried to schedule a Saturday appointment; however, each time I was told that they weren't sure which Saturday they would be working and that I would receive a return call. Of course that never happened. I finally just took a day off of work to take care of a bunch of things, including getting this service. My appointment was at 1pm, but at 10am I got a phone call saying they needed to reschedule because the person doing my facial called out. Considering I took off of a work to have this done, I was highly annoyed. I went ahead and rescheduled for a Saturday -- yes, that's right, a Saturday, which they could never seem to schedule ahead of time before. But two minutes later I got another phone call saying they called in a replacement to do my facial. My facial itself was good, and the staff was nice upon my arrival. However, due to their limited hours, I probably won't be going back.

I went there for the HCG diet. They did not provide the background, theory, or timeline. They gave a single sheet of paper for instructions and all the hormones up front (that runs the risk of them degrading as they age or becoming bacterially contaminated). They did not adequately address exercise, so I wound up gaining weight on the program and being chronically lightheaded.

Sophy's Clinique. I liked this experience emencly. The Dr. Was very nice, knowledgeable and friendly. I would defiantly go back. 4710 north 4th Street.

Extremely poor customer service and impossible to get ahold of. Tried to resolve hidden charges with copious amounts of calls, messages, and emails that took weeks to simply speak with a representative.

We live in Arcadia and I was looking for a place for my wife's usual face rejuvenation treatments such as Botox and juvederm. I found Sophy's Clinique and since then she has not gone anywhere else. She is very happy with the results. I Just wanted to drop this review as an appreciation to Dr. Yang and her staff.