Phoenix Elks Lodge 335

We had my mom's wedding here and I am very disappointed in this place. My family have been members of this establishment for 50+ years but were not treated like it. The wedding coordinator, Barbi, throughout the whole experience was no where to be found when my mom, the bride, had questions. We simply needed her to ask questions about the flow of the party. Given that this was my mother's first time getting married it is understandable that she would have some questions about what they were suppose to do next, or if she had a problem that needed to be solved. The bathroom my mother and her bridal party were getting ready in, we were assured that no one would come in. Soon enough, people kept coming in that bathroom not knowing they weren't suppose to use it. Throughout the night people used that restroom where all of our stuff was laid out. Later that night my moms bridesmaids told me that Barbi said we had to clear out all of our stuff because people kept going in that bathroom. I was very irritated by this because where were we supposed to put our stuff if we couldn't leave it in the bathroom? Before the ceremony, my mom, myself, and her bridesmaids waited patiently for a cue from Barbi. The time for the ceremony was quickly approaching and we weren't given a specific time of when to come out and take our places.After the ceremony, the bride, groom, and bridal party patiently waited for Barbi to give us some kind of cue or let us know how long it was going to be before the grand entrance. We waited for quite some time just chatting amongst ourselves until we started getting anxious and then again said to ourselves "where's Barbi?". I could tell my mother and now step father we're getting a little bit irritated because there seemed to be no organization. When Barbi did eventually come out we asked how long it would be till we could go out, and she said "you have to ask your DJ, he's the one that has you come in." My parents were shocked of that answer considering she is the wedding COORDINATOR. Later, the DJ came out apologizing and explaining how the grand entrance would go. As he was speaking to my parents, Barbi was in front of me and said " it's not like I haven't done this many times before, I am a professional". And then proceeded to scoff and laugh. If you were a professional, your response would be similar to the DJ's. At some point in the night, Barbi was looking for my step father's mother. And mistaken my grandmother as his mom. Then proceeded to say that she didn't know if she spoke English or not even though Barbi had met my grandma many times before and has spoken to her. I thought that was very rude and disrespectful and so did a lot of others that heard her say it. Throughout the night my family tipped the bartender heavily. And by the end of the night when it was time to pay, my mother and I were outside packing things up and she gave me her card and asked me to go back inside to pay the bartender and close out her tab. My mom made it clear to me that she did not want to pay a tip because of the whole experience of what happened and also because our family members had tipped her so well throughout the night. When I went back inside I found my grandmother at the bar talking to the bartender and I handed my grandmother the card so that way she could pay for my mom and when it was time to pay, Barbi said "that's $500 plus tip". I then proceeded to tell my grandmother that my mom said not to tip her because she has already been tipped by the family and just wants to pay the $500. The bartender and Barbi both looked at me in shock and Barbi went on to say "that's not what we agreed upon". And I answered basically that it wasn't my problem and that she should talk to my mom about it, not me. My grandma felt sorry for the bartender and decided to tip $20 off my moms card trying to keep the peace as she always does. But in doing so the bartender saw the tip of $20 and responded to that tip by saying "only $20"? At that point I did not hear that comment because my fiancé and I were helping pack up things to bring out to my mom. But believe me if I did hear that comment I would have immediately said something because that is very rude. My grandmother means very much to me and is a very big part of my life and I would never have let someone talk to her like that and it still irritates me today that I didn't have a chance to say something.

Room for improvementBre Torrezto elks335events2 days agoDetails"Barbi,There were a few things that I wanted to discuss with you regarding guest's and family member's comments and some other issues now that everything has settled a bit. 1. My bridesmaid was looking for the groom's mother to give her a corsage I made her. I told her to find you if she needed help doing so. She later told me that you said, "I don't know who she is but the Bride's mother is right there but I don't think she speaks English." You have met my mother several times. She asked you if the parking lot would be finished on time, she asked other questions about the venue. She was with me when we first got there to discuss pricing and food menu. That same day she threw down $750 for the place. So, how does she not know English? That comment most definitely sounded a bit prejudice and it highly upset me and my family. 2. The Groom's bathroom was literally down from the Bride's bathroom. You telling us to "come out in 7 minutes" made no sense to me considering me and Dave could have most definitely ran into each other. Hence why I asked you to just come get us once he is out there. 3. When my family or we (me and Dave) had questions, we couldn't find you. 4. You had absolutely no ground speaking to my mother the way you did over tips when my entire family and my guests tipped her well in her tip jar. She filled that up several times. You all made an extra $2,000 off my guests and my family just for drinks. I had the bar open for $600, my brother did $500, my dad did another $500 or more, my father-in-law did $300, and my family are not cheap tippers. After conversing with my family the next day, I was upset that you would come outside to ask me to tip the bartender after I had my daughter close my tab. If you are that concerned how much your bartender is making then I highly suggest you increase her hourly wage. But I am most definitely sure your bartender did not complain one bit when she took all that wad of money home in her purse. 5. After you spoke to my mother the way you did and she felt obligated to give the bartender more money, your bartender told her, "That's it? Twenty dollars?" That is not okay. She made hundreds. My father put $100 bills in her tip jar. He even tipped other Elks staff members. 6. When my Father-in-law and Stepmother-in-law went to the bar prior to the wedding kicking off, they sat next to our other family members who have been Elks members for almost 50 years. They tried ordering drinks and the bartender not only denied them, but rudely denied them. My family said to that bartender, "No. They are with us. We will sign them in." And the bartender gave my father-in-law and stepmother-in-law horrible looks. My husband's Dad for damn sure deserves respect. He is a veteran and so is my father. This was not okay. I feel as though some of your staff left their smiles at home and brought their negative attitudes in instead. This night cost us all a lot of money and the Elks alone made close to $6,500 not including tips. It is important you understand where I am coming from. I may not have shown it but after hearing about some of these things at our wedding reception, I was livid. I, however, did not want to speak to you about this during that time due to obvious reasons and I wanted to enjoy our family and friends. -Bre"We also ordered the Cordon Bleu for our meal and it was far from Cordon Bleu and very dry. The only thing good about this place is Debi. She rocks! The reception room looked good too but that is because I provided my own homemade decorations. The bartender was nice to me but rude to my mom and guests. One of my guests (my boss) asked her what she likes to make, as in what is her favorite specialty drink and she responded, "Nothing." Staff looked annoyed to be there also. I tried not to let them ruin our night any further. Warning: These folks are money hungry and devious. Also, Barbi never responded to my email.Do your wedding elsewhere. Trust me.UPDATE: Barbi contacted our lifelong friends to discuss my Yelp review. This childish woman had no business contacting anyone else but me. She has my phone number and my email address. I even gave her several days to respond to my email and she didn't. This only further proves my point.

We had our daughter's wedding here on 3/8/2019. I found everything beyond our expectations. Barbie even went and bought me a pair of flip flops when she heard I had a blister from my shoes. The room was set up so elegantly. It took my breathe away when I walked in before the ceremony. The food and the service were also excellent. Barbie walked us through every step. She stayed in touch and was such a pleasure to work with. I received so many compliments on the venue and the night. The food was great. The bartender was great. The service was great. I will recommend the ELKS to everyone looking. The prices are reasonable and not one person had one complaint, but we did receive plenty of compliments. Barbie, if you read this, thanks for being such a pleasant person and making our night UNFORGETABLE!! -- Debbie

We are planning my daughters wedding at Lodge #335 next year. Barbie, their event coordinator, has been amazing to work with. I was a project manager for many years and have already met with her a few times to ensure we have all the details down. She always returns my correspondence in a timely manner and is always cheerful and helpful when I request another change or clarification. My father has been an Elk for over 40 years at a couple of different lodges and also is a PER at a lodge in southern Az. Many times we have travelled together and always been treated wonderfully at the lodges we've visited. I look forward to continuing the work for my daughters wedding with the individuals at this lodge and have no doubt her wedding and reception at the facility will create a memory most brides dream of.

Recently attended a wedding here. Absolutely ridiculous how unprofessional the coordinator is for this place. Staff was very rude and I overheard the bartender turn away one of the wedding guests and the brides father had to tell her that they are apart of the wedding so they can get served. And it turned out that the guest that was turned away is a veteran. Do better Elks.

Elks lodge 335is a fun place to go! Many activities such as barbecues, games, Bingo, Karaoke etc. I have especially loved using the pool this summer. The bartenders are polite and helpful. Lots of opportunities to volunteer or just enjoy!

I have been a member for 29 years, it's a nice quiet place to have a cocktail and dinner, and the bartenders are excellent.

Excellent place !! Friendly staff and welcoming members! The lodge is gorgeous. Nice outdoor space with a pool .

I had my wedding here on October 25th, 2019 and am finally finding the time to write this review. But I had such a great experience here that I wanted to share my thoughts with other people looking for an event venue.I could not have found a better place for my wedding. As I had a limited budget, I was thrilled to see such a gorgeous venue for such an affordable price. If you want to have a subtly dramatic atmosphere, the lighting at the Elks Lodge provides just that. The lights were one of the things I most fell in love with. We also rented the patio which has a fire pit, so I would definitely recommend doing that when the weather is appropriate. I had around 150 people at my wedding and the venue accommodated them all so nicely with room to spare!The food was amazing. There are many options to choose from for your meal selections - we chose three total. They have options for appetizers as well. We decided against an open bar but found the drink prices incredibly fair and the bar to be well stocked. Everyone loved our bartender!I had a fairly large bridal party of 6, and the changing facilities were perfect for our larger number. The mirror and bathroom lighting was excellent for putting on makeup and it would be easy to have an on site stylist. Another huge highlight to mention is the staff! Barbi is a complete gem. She was helpful every step of the way from our first visit to the venue to cleaning up after the reception. She provided decorations and helped me complete my wedding vision. In addition, she is a very caring person who makes you feel truly heard and understood. She let my husband and I come to the venue many times in the months leading up to the wedding so we could make a floor plan, talk centerpieces, or just do a final on walkthrough. She was very accommodating with giving us time for our rehearsal the day before the ceremony. In addition, we had time to set up the venue before our rehearsal.Overall, this venue is simply amazing. It's affordable, beautiful, and has an excellent staff on hand. I would recommend this venue regardless of budget or wedding theme, as it's an incredibly versatile space. I especially

Awesome lodge and very friendly. We are visiting from another state and went there for steak night and burger night. Both were amazing and bartender Sheila is great. Looking forward to coming back.