Next Step Meal Prep

I've been using this company on an off for a couple years. I started ordering from the company again about a month ago and have noticed a few things have changed:-There seems to be more sauces I'm not really a fan of.-My fridge smells like whatever sauces or seasonings being used and I'm not a fan of that either. -The containers seem to have a lot more grease at the bottom when the food is gone than before. -The delivery person used to let you know when they were on their way to your house, now they just show up. Even though there's a delivery period of 5.5 hours listed when you order, yes...the old notice that someone was actually on their way was appreciated.-There used to be more vegetables. In one of the meals this week, there were only 6 pieces of vegetables (in the large portion).A week or two ago I complained the potatoes were burned. The company responded to my complaint.This week, there were potatoes in the green chili chicken that weren't cooked thoroughly. I didn't complain this week, because I complained the last time I ordered. But if you can't cook the potatoes without overcooking them or undercooking them, maybe you shouldn't offer them as an option. This week, I sent a message asking what the macros for the steak meal were, but I never received a response. I also included a picture of container not having a label. Their website says "Each meal varies in the number of carbs/protein/macros but are guaranteed to be healthy options. Each meal prep has labels to provided detailed description of the serving size." Aside from the errors in those sentences lol...this is the second time I've had to email the company to get the macros for the labels that weren't on the container...but this time, no one responded. I use this meal service because I used to enjoy the food, the macro labels and to make my life easier. But it doesn't seem like that's the case anymore.

We have been ordering from Next Step off and on for over 3 years now, and our experience has always been excellent. We first started ordering after our second child was born and just needed readily-accessible healthy meals. The meals are very fairly priced, and the quality is always great. I'm not saying they are perfect, but no person or business is. The key is that they always make it right in the rare case where there was an issue. Also, their delivery people are always courteous and respectful - in particular Patricia has been so kind to make sure not to ring the doorbell late in case our kids are already in bed. Thank you Next Step! Keep up the good work!

BEST LOCAL MEAL PREP COMPANY!! This is my second week on Next Step Meal Prep and all I can say is amazing things about this company! From start to finish their team is on top of it and definitely shows how much they value their customers. From ordering to delivering everything was quick and FRESH!!!! Heres just a few reasons why I would recommend Next Step to anyone: - Food is cooked perfectly with just the right amount of flavour- Stickers on the container containing your Calories,Fats, Proteins, Carbs are very helpful if you're trying to track your daily meals. - You can Freeze any left over meals after Thursday and it will stay fresh for the next time you're craving that special meal.- Convient and Easy!! You get your meals delivered straight to your house with no service charge which I believe is a BONUS!! The driver communicates with you through out the day to provide great service! - There is a new menu every week so you know exactly what you will be having in advance! - Price point compared to other companies is very reasonable!!Thank you!!! Cant wait for next weeks meals!

Update: Next Step Meal Prep reached out to me and fixed the issue. As mentioned previously, their meals are delicious and the only way I can eat vegetables, it was just those mistakes that made me give them a poor review, but them addressing the issue shows how much they care about their customers. Thank you Next Step!

Meals are delicious and good quality. Driver had great communication and was super friendly. They did mess up my order a little bit, but were super fast to respond to my complaint and issued a partial refund. Will be ordering again :)

I would recommend Next Step Meal Prep. I was naturally attracted to the company because how affordable each meal is and that I didn't have to do any prep. The meals tend to fill me up (I get the 12 small meals) and tasty. The only complaint I have is that after heating there is water at the bottom of the container. My easy fix for that is to dump it out. Again, the meals overall have great taste. I forsure have my favorites that I've ordered in the past and cannot wait for them to come back. The service is great! Communication is effecient, as if you have questions about your order they are responsive. Also the drivers reach out to you throughout the day until delivery. Overall, great investment.

12/11/23 Updating my review. I did speak with the owner after numerous emails and phone calls. Turns out the company is not fraudulent, but suffered a family emergency and went incommunicado for a number of weeks right when I placed my order. My order was a gift and for a specific event, so when it never got delivered, I had to find another option and was left with no choice but to reverse the charges with my bank. Once I spoke to the owner he offered to replace the meals at no cost to me, but by then it was too late.Glad the company is not fraudulent.

Food is good. Unfortunately the service is non existent. They have dessert options on their order submission menu, they take the money, and don't deliver the goods. I mentioned it via text in a conversation with the primary phone number on their site, or was ignored. I gave it another chance, ordered again with desserts, mentioned the situation in the comments of the order, and once again my money was taken and desserts weren't included. I wrote an email stating the issue. It also went ignored. I've decided to no longer order from this company because they stole my money and have ignored all communications about the issue. It's unfortunate because their food is good, but I don't want to have to worry about losing money when I order from a company.

Food was good. I ordered twice, and the second order they left out 3 of the 12 meals that I ordered. I tried several times to get in touch with the company by sending 3 emails and leaving 3 phone messages. I did not receive any response. They obviously don't care about their customers and have horrible customer service. By reading the other reviews it seems that this is the norm.

First I should start by saying the food is amazing, very tasty and delicious .. the customer service is horrible though.. they take forever to respond to questions and I end up having to text/message a few times before getting a response. They have messed up on a few of my ordersand don't really go above and beyond toMake it right. I just think they can doMore, I keep using them for the simple fact that once again there food is so good and my two year old son really enjoys it.