KTR Chandler

Really big & well maintained fun areas. Staff was friendly & helpful.Not Nearly enough staff stationed as safety monitors in the various areas so the mix of really big physically aggressive older teenagers with young wacky kids is a little dicey imho, especially in the trampoline area - bodies flying everywhere landing on the big "bag" sometimes piling up or rolling into a tangle.....the designated 6&Under Area is really nicely set up but older kids barreled thru there without regard for the Littles, no safety monitor there to "yell" at the them so I "volunteered" for awhile bwahahaha.***NOTE*** the areas & set up for Birthday Parties is Excellent! Open area but felt private, good views of the floor, well organized timing on pizza & cake deliver. Kudos to Staff for nailing that whole piece!!

***** edited to add, I have now been banned for being "aggressive" bc I "blatantly disobeyed" 6 and under rules. Should my kids have been in the 6 and under. No. Was I watching and sitting in the 6 and under with a friend. yes. Aside from my kids there were only 2 other children who were PLAYING with my daughter. Mind you we were here an entire 30-45 minutes in the 6 and under. I do not have an "issue" with the rules or something being said. It was how it was said and what transpired after. The employee came in hot and "aggressive" toward my MINOR children. Seeing that the adult parents were right there and could have addressed one of us. He had a MAJOR power trip over some kids. Then interrupted in a conversation I was having with my child and became AGGRESSIVE with me as I'm SITTING in front of my kids. I didn't even speak or look at him. He began making faces at my kids while I'm talking to the person in charge that night. Calling me a b** while my kids are present. Going to every employee to tell them what happened.As I'm speaking to the girl at the front to cancel my membership, another employee who was with the one who called me a b**, came all the way to the front entrance and addressed my kids and asked them if they needed anything??? We were already out the door and my kids were super confused why she was there... Bryan, gave a half apology to how things were handled and then scolded me for breaking the rules. He said he was very "strict" about "safety." When I expressed that I still feel like this isn't being handled, as I'm being accused for their poor behavior. He then backtracked and said I was aggressive towards him and his employees. Bc I am understandably upset. It was obvious based off his tone that those employees will have no repercussions for their actions. lol this is insane! There is tape covering part of the trampolines. Holes in some of the trampolines. There are mats missing that have not been replaced. There was juice spillage in the 6 and under, that the employee failed to clean up. While the child my kid was playing with had a cup of water he was jumping with. But yes, "safety" is top priority and I'm just a disgruntled, Karen. I have been coming here for 5 years. Have had birthday parties. I've never had issues. Obviously based off my previous review. Not every employee is bad and we enjoyed coming here. Unfortunately this situation was not handled. This employee has a power trip over kids and I felt like I was in HS dealing with this situation. My concern is, if he got hot heated with me as an adult, what is he doing when you drop your kids off?! And how will it be handled afterwards... ******A staff member was extremely confrontational tonight with my kids and myself. This resulted in him calling me a, "b*tch" in front of my kids and my friend's 4 year old (not to my face, but to another employee) where my kids could hear. The manager tonight was not at all helpful, said I gave her employee, "attitude" (he interrupted in a convo I was having with my 8 year old, and when I said I was not speaking to him, he said "you said it loud enough where I could hear" and when I got upset she said that I was too heated and needed to leave. I pay a monthly family plan and have NEVER had any issues at this location before. I asked the manager for the general managers number and she told me she doesn't have it and insisted on giving me the "billing" ladies number. That she's not allowed to give out the GM's number.Then told me she would... and handed me a piece of paper with "Bryan" written on it and said I could get ahold of him.When I got home , "Bryan's" number was the KTR store number that I had just left. When I called, the front desk was happy to give me his number. But then changed her mind and said they couldn't give out his number. I asked if the manager was next to her and she said yes, but she would text him my information and she was sorry. I had to call the Mesa KTR to get an email for someone to contact. The employee who was confrontational should NOT be working with children as he has was having a power trip over 11 and an 8 year old and that manager is not fit for her role as she cannot handle confrontation or her employees.. DO NOT LEAVE YOUR KIDS HERE! ESPECIALLY NOT ALONE!

We went to 2 different KTR locations, this one here in Chandler was the best and our 7 year old loved it.The trampolines were nice, but watch your kids as it can be dangerous if more than one kid jumps and another jumps in, your kid might rebound and lose balance.One of the trampolines near the cushion pit had exposed metal spring coils that I had to continually cover with the padding so my son and other kids didn't accidentally step and injure themselves.Overall it was high energy and fun.

We were quite disappointed with the service at our recent birthday party. A significant delay with the pizza, caused by a cook's unwillingness to prepare the food on time, according to our waitress. This disrupted our plans. As a result, we had to eat the cake first, leaving most guests too full to enjoy the pizza when it finally arrived.

We recieved 2hr passes from a birthday party we paid a lot of money for. So when the kiddos had their cousin over, we thought lets go to KTR. When we arrived to redeem, they said they stopped honoring them in July. As far as customer service, they should have honored them, and going further, they wouldn't be getting any that were not ALREADY given. I wasn't going to upset the kids, so I just paid.

KTR is an interesting spin on trampoline parks! It appears to be oriented more towards fitness, tumbling and skating. There's a few trampoline areas and a foam pit below a rings course. There isn't as much to do as other trampoline parks but im sure it's a great place for indoor skating

First KTR experience was the one in Ahwatukee. Kids loved it, staff was great, everything was open and working. Compare to this KTR in Chandler. Back 1/3 of the section is closed due to leaking air bag in the pit. Things are haphazardly marked off as off limits. There's a bounce trampoline onto a soft mat for doing flips, but don't miss or you'll fall completely down underneath the entire jumping structure. Mentioned it to a teen and there was zero concern, even after demonstrating. Things are duct taped, nails are sticking out, everything is so janky. Whatever was new and working when this place opened is now in need of repair. We won't be back. Would much rather go to KTR at Ahwatukee.

My kiddo persistently asked me all week to take him here, so he could ride his new scooter. Unfortunately, he was turned away from the scooter park due to his crocs not being "closed toed footwear". We decided to stay and play. The facilities and available activities are beyond impressive. Kids had a total blast. Only cost $22 for two kids for two hours thanks to the BOGO deal!

My kids had a lot of fun here. The problem I have is the place is gross. The bathrooms smell like rotted urine. The air vents are clogged with dirt. The play equipment is unsafe a falling apart. They don't care; you signed the waiver. It's just a grimy place identical to the Mesa location.

Loved the open space so I could keep track of my kids while they went in different directions. We went on a Saturday morning. I was grateful that it was so open that kids didn't run into each other (like I worry about in other like places). With big and little kids roaming the same areas, it's nice to feel good that they likely won't collide. All my kids enjoyed the trampolines, climbing walls, and ball play. I also was grateful my son could have his favorite pizza, Hawaiian, and not just the simple cheese or pepperoni. There were a ton of drink options and many food options available too. Great space for many parents to chill. I thought it looked clean in all the play areas. Lastly I appreciated the low lighting for a change. Bathrooms are working through some repairs but still totally fine and there were at least 6 total stalls. All in all we will definitely be back. All the ages (from 1-16) of our party thoroughly enjoyed themselves. Front staff were very friendly and helpful with figuring out the appropriate and most cost effective option for our group. Management was very present, helpful and hard working which is always nice to see. If in doubt, I highly encourage you to give it a try.