Gala fiesta reception hall

If I could give it 0 starts I would, my sister had her wedding here in November 2024. There were many issues but here were the main issues I feel you must know. First all of all there is a complete lack of professionalism since the start when we needed to drop of payments we were told a certain time and they would show up 20-30 minutes late sometime in sleeping clothes. The day of the wedding I arrived earlier than everyone (2pm) because we had vendors setting up background and dessert tables. The dessert table was done and I was waiting on the background to be done when I saw an older man taking treats from the table. When I asked the lady we had been dealing with who he was and if they could cover the table be va use it was for our guest, she responded with oh that's my dad and laughed it off. Fast forward to party time the Dj was supposed to have been set up and start playing music by 6 pm he arrived at the reception hall at 6:00 pm started setting up and didn't start playing music by 6:20 pm. When I went to speak the Dj (he was included in the package with the venue) he was rude. He played his music list when my sister and her husband had met with him on December 13th 3 days before wedding date. They provided a list of music they wanted played during dinner time. Again went to speak with DJ to ask why he wasn't playing the music requested he responded he had not been provided with one First my sister texted him and he ignored the message and when bride came and spoke to him he responded that he didn't have internet or wifi for his laptop that is why he couldn't play it. Now moving on to security, he too arrived at 6 pm walking through main door getting dressed in front of guest. He also used up film from the Photo Booth my sister paid for from outside vendor. Something else included in the deal package was unlimited ice but later we were told it was a mistake and we needed to provide our own or pay extra. Moving on with food service and servers. First of all there were two servers who were sick that day. They were coughing and sneezing all over the food. When asked to please not allow them to serve food or wear masks they became rude. But before they even started serving the food to our guest they were all eating from the food we had paid for t her guest. When we brought this to the salon so managers attention they all became rude and hostile. Serving how ever and who ever they wanted. The dish they had picked is traditional barbacoa with beans and pasta salad. When we asked about the salsa because guest were asking they told us it was not included and needed to pay for it if we wanted it. My sister's friend provided pizzas for the guest who wanted and when guest went to ask for plates they were turned away. We had to again speak to the manager but this wasn't corrected there were over 20 boxes of full pizzas. And they did not want to serve it, we were ignored by the reception hall manager and we had to ask the band to announce that who ever wanted more food or pizza could ask for it as we had plenty left. Moving in to the bar tender. She was very nice with the ppl who were consuming alcoholic drinks as they were the ones tipping her. As the salon stated there was a 2 drinks per person limit for broths alcohol and soda. Many of the guest had brought to our attention that when asking for soda or water they were either ignored answered rudely and /or told they could only get one. When we clearly saw that they were providing others with 3-4 beers or mixed alcohol drinks. When the time was up for but the venue( mind you it was immediate family left) we were all rushe to gather our things to leave. Practically thrown out, we were told we needed to hurry or they would lock the doors up. Again this is a few things I know my sister's friend dealt with other issues. I definitely do not remember this venue.

They have a very clean and spacious location. They decorate very nice! They go above and beyond for their clients and provide the package. They have a sore location where they sell dresses for brides and Quinceañera and other styles. Food is so good and they even do Food tasking and they offer cake tasting. Love this reception hall.

I'd like to say I had a really great experience with this hall. It made the whole organizing for my daughters 15 so much easier than I thought. They (Dulce) were very reachable at all times with my million of questions. I totally recommend this hall and services for your party.

Very unprofessional, I wouldn't recommend this venue. One of the worst places I had worked with. I was going to have an event here, but due to the coronavirus, I couldn't do it. I made a payment of $300 for deposit and the full amount. I told them due to the coronavirus I won't able to do my wedding and want my payment back. All they told me was that since I'm canceling, I won't be able to get any money back. They don't care about customer stratification, they only care about is their own good and getting the money.