Downtown Batter

It's taking me some time to find the words to write this review .. I'm completely disappointed in my experience with Downtown Batter. I called on a Thursday afternoon to schedule for a gender reveal cake to be available the next day(Friday)... I understand it was a rushed order but I made sure to ask several times if she could handle this and deliver. I was reassured all will be fine and I'd have a cake in the morning .. at which point I paid.Friday morning comes and I haven't heard anything ... I get a text that says "your cake will be ready Saturday!" This cake is needed for my gender reveal party taking place in several hours! I can't believe this news! After some back and forth I'm again reassured the cake will be ready for my party at 5...I cried several times due to stress of wondering about this damn cake.Fast forward to the worse part of the ordeal.. it's 5:30.. she's approaching with a box and I'm excited waiting at my steps with my spouse only to learn the cake had "DROPPED" in her car.. instead of informing us from a distance she shows the cake to my spouse REVEALING the gender!!!! He kept me from seeing so our moment wasn't completely ruined but my goodness!!! I did not feel she was genuinely sorry as she kept offering to go to the store and "get another cake " that's just impossible with a gender reveal! Outside of getting my money back she never had too much to say for completely making this magical moment a nightmare.If she follows through on making this up to us as customers I'll update the review.Ps.. we are having a boy!

Look, You want a delicious, fresh BEAUTIFUL CAKE to impress your people, this is it. The Baker Jesenia was honestly the sweetest person, she took the time to listen to my dietary needs and what I was hoping to have designed for my kids Sweet 16 and she far and beyond exceeded my expectations. I found my forever cake maker lol. Thank you downtown batter

Nothing short of spectacular! I called with a short notice order of cupcakes and Downtown Better dazzled ya with their creation. I didn't really know what I type of decoration I wanted on the cupcakes. I was asked a few questions and the creative team came up with our birthday cupcakes! Not only were the cupcakes beautiful but they were also very delicious. Thank you!

If you want a cake that is uniquely your design, you have found it!!! I know I will continue to order from downtownbatter.com

This was a fantastic cake, Jesenia went above and beyond to make my daughters birthday extra special, the cake was so cool, it had everything, a FBI badge w/my daughters name, shattered glass, crime scene tape, fake blood, handprints, aneverything was edible, and omg it tasted amazing, yellow cake with Nutella buttercream inside, it was a hit with the "teens".

So covid is a game changer in the world right now. The wife and I were not sure how we were going to celebrate our Anniversary. Since we could not really go out, I knew the one thing my wife would really want is a cake. It's her go to dessert for special occasions. My biggest problem is I didn't think about ordering a cake until about 4 days before the date. I spoke with several bakers that were either two busy or would not deliver. That's when I found Downtown Batter, not only did it say they deliver, they were fairly close. I called up and spoke with the owner who is extremely pleasant. She not only told me she would make us a small cake for me, but then told me she had a groupon available that would significantly cut the price. I hadn't even asked about a discount. The owner absolutely understands customer service. She had me text her some ideas of what I might like the cake to look like, asked me if I wanted two tier or three. She also waited with me on the phone while I purchased the groupon so I could give her the confirmation code. The day before our Anniversary I spoke with her again to confirm the delivery time and gave her the number of my wife, who she texted before pulling up to our house to make sure we had a hassle free delivery. ProsGreat Product the Cake was Delicious, Moist, but still had a good texture to it. Great Vanilla Flavor. The icing was buttery, delicious, and almost knocked me into a sugar coma. Owner is extremely accommodating. I worked customer service and management for many years. You can tell this person knows how to work with people. Highly professional, but also has a very warm personality. Con- Only one. The cake was placed on a circular piece of card board that was just a bit short. So when we cut the first piece it did fall backwards. Luckily it landed right on the plate so that was my piece ;) The second piece we put the cake server under it as we cut so it made a nice pretty piece for the wife.

I would recommend downtown batter to anyone jesenia always does an amazing job for the cakes I ask for and she is always on time with meeting me before I need the cake! She definitely deserves the 5 star rating!!!

I am sooooo grateful that I was able to not only find this online bakery gem but her service to the craft of baking is tier 1. So many people in Arizona doing the bakery craft, but something is special when I order a cake from Downtown Batter that invites the feel of being at "Home" each time my family is surprised of great looking cake but it taste so good and the delivery is always communicated ahead of time. Love Love Love her Tres Leche cake and any cookie mastered and perfected......Arizona needs a store front already "Downtown Batter"!

Jesenia will carefully listen to what you want and make it happen! Her chocolate cake is my favorite. Great delivery service, super clean!

Made me a Keto Cake - blew my mind! Plus the service was so on point & on time! Thank you! Definite-Do-Over!