Crumbl - Ahwatukee

Recently ordered Crumbl for my son's birthday party--as we do for most special occasions--and I was shocked to open the box before the party and find that several of the cookies had turned to mush, despite being refrigerated. They looked as if someone had dunked them in water! I reached out to the store who agreed to replace them before the party, but they were out of the flavor we wanted. We were given chocolate chip minis, and again, when I opened the box I was shocked to see that salt had been dumped everywhere on the cookies. The worst part is I reached out to the store manager Melissa for a full refund and she only agreed to a partial one, even though the replacement cookies were ruined as well. She was extremely rude in her communications and unprofessional.

It looks like I am the first person to review the new minis that are available on Mondays. I was hoping that the minis would give me more incentive to stop in more frequently. I am the only cookie eater in our household and the full size ones are bigger than I want. I got the chocolate cake, lemon poppyseed and mom's recipe. The pack of 3 was $9 plus tax, so $10 out the door. I was expecting them to be about half that price. Each cookie was about 3 regular size bites. They were all warm and freshly made and boxed for me. The lemon was the best and I would even get that in a full sized cookie when offered again. But for the same amount of cookie as a 4 pack of Oreos I can get at the Dollar Tree, I won't be getting the minis again. 4 stars is for the friendly service and yummy cookies. But the price keeps them from getting 5.

I gave Crumbl another chance. First time around, I honestly wasn't impressed by their cookies. However, when I heard they were offering a triple berry trifle like dessert, I knew I had to try it. I love anything creamy, whipped, or pudding like, so this seemed like sometime right up my alley. Price wise, this was about $6.50 after tax, which for the thr portion size seemed alright. Overall. It wasn't bad but not as good as others have shared on social media. In my opinion, it would be better with just layers of vanilla cake and vanilla pudding. The extra layers of berry jam made this too sweet and could have been better with no jam or real berries instead of jam. In regards to the store, the shop was well kept and the employees were welcoming.

I feel really bad writing this because all the people that work at this location are top notch! But we have had serval visits where the cookies are over baked and almost rock hard on the outside. This has happened several different weeks. It's honestly as of the last 2 months, so I'm not sure what has changed. We decided to drive to Chandler for cookies and what a huge difference! Service is exceptional but cookies are just not as good at this location ...

Such a great location! Cookies are always perfect and never much of a wait. I appreciate everyone at Crumbl!

Cookies are good, big and with the money. Service is always fast and cookies always fresh

6-Pack was a hit for Mother's Day! 7 of us and we couldn't even finish them all. It's hard to say which was the favorite...they were all equally delicious.

Best cookies, good customer service and clean store.Always smells good and I would go every day

I stood at the counter for three minutes while four teenagers were talking amongst themselves. I ended up walking out of the door... and not being served at all. I'm headed to Insomnia Cookies or Cookies From Home- delicious and great service!

It was first time and the selection of cookies was amazing. The girls were all very friendly and service with a smile