Cafe rio

Friendly staff. Food was whatever. Not sure if the burrito was worth the amount of money I spent. I feel like I could make a better burrito at home.

Stopped by Cafe Rio to give their Taco Tuesday a try. They are a Mexican Grill featuring hand-made tortillas, fresh ingredients, and savory grilled meats like their sweet pork Barbacoa or fire-grilled chicken and steak on Tuesday, the tacos are $2.69 each. You can join their rewards club for free chips and queso. The restaurant has a modern decor. The service staff is eager to serve and friendly. I had a couple of tacos, the free chips, and queso, and my bill came to $5.84 . What a deal, and everything was delicious.

This location has horrendous service. The food is still fine but you won't get what you order. The place is filthy including the kitchen which they seem to forget you can see all of from the line. The staff are rude and extremely hard to communicate with. It feels like they just make you whatever is popular and send you out the door with it regardless of what you ask for. If you want chips and queso don't wait to ask until you are at the cash register (where you would add sides at any other restaurant) because they will tell you that you needed to ask earlier for whatever reason.

This place is shit. The staff look at you like they are judging you. And they stink. The food was mid at best. Playing terrible music way too loud.

Today is Saturday I came into the Rio what's it real café? I ordered the shrimp the special today. The shrimp was overcooked. The tortillas were overcooked. I was very upset because I've been wanting to eat their tacos for a long time and it's a disappointment to me because I'll never come in here again. I've been here a few times and I've never had that problem, I just want people to know that

We were excited about the first three visits because of the atmosphere, excellent customer service, and the quality and price of the food. Our last visit on 10/21/24 made us not want to return because of the poor customer service, unfriendly staff, and inconsistent quality standards of the food portions. None of the staff welcomed or thanked us; the staff looked unhappy being there and serving us, and the amount of cheese sauce for the nachos was insufficient. When we asked for more sauce and mentioned it was not a problem on the last three visits, we were told we had to pay extra. The cashier referred us to the manager, and she did not do anything better. In fact, when I told her about our overall experience with our last three visits compared to this time, she was not friendly and said we had to pay extra for the cheese. She said that was fine when I told her we would not return because of this experience. When we left the restaurant, the staff looked at us and laughed. I guess they found happiness in our poor experience. We spent nearly $400 for our four visits, and they are willing to lose business because of poor customer service and the cost of extra cheese. It looks like we will be returning to Chipotle, our go-to restaurant for years before Cafe Rio; so much for the dream of spreading the love of Cafe Rio Mexican Grill around Utah and beyond.