Tulum Fresh Mexican Grill

I will start of by saying it caught us off guard when we found that we had to order at the counter. That style of dining is not really my thing. That said there were a few high points. First off the place is very clean, nicely decorated and the staff is Very Friendly. The atmosphere was comfortable and well appointed.We both had Cheese Enchiladas with Rice and Beans I ordered a Guacamole and a Tamale that was as big as my head, and I have a big head lol. The Guacamole was very bland needed lime, garlic, and a bit of Jalapeno. Both of our Enchiladas were so tough they had to cut them with a knife, the beans and rice were less than warm. The Tamale was great well cooked and seasoned.Pam had a beer and it was frosty cold and I had a margarita that was great. The thing that surprised me was that the manager took our plates away and never asked how everything was and I watched him take our mostly uneaten food back to the kitchen and never looked at what was not eaten, I saw the same the same thing happen a a few other tables. After 40 plus years in the restaurant business I can say it is unlikely this place will get better unless they start asking the tough questions.

I am confused by these reviews. You're better off going to Taco Bell. We were on the road and needed somewhere to stop. I was happy their vegetarian options were clearly listed. First off, this is an order at the counter, quick service type place. So, it's not a traditional table side service place. Which is fine, if the food is good.. it's not. Spouse had some shrimp tacos and said they were "fine". I had the "vegetarian nachos", sans jalapeños, and they still brought me a plate covered in jalapeños.. had to get a new plate (which still had few stray jalapeños). It was basically a cold, bland salad on top of tortilla chips. I have never had COLD "nachos" before. I assume this watery white stuff at the bottom of the plate is "cheese", but honestly, these were horrible. I had to add a ton of salt. Zero flavor at all. So irritating. Not nachos. Bathroom was also ten degrees colder than the rest of the place, for some odd reason. We paid around $40 for the meal for four people, but honestly, we could have paid half that for the same quality (or better) at Taco Bell.

The best fish tacos in town. Pretty much everything they make is great. My husband loves the salsa bar.

The service was fast and friendly. It was mostly self serve on drinks, salsa, utensils; but the server brought our meals to the table. The tamales were fabulous! Recommend the fish tacos & chicken quesadillas.

Good food! We ate supper here and got plenty to eat! The employees were very kind and helpful!

Not sure what all the hype is- food was minimally ok for a authentic Mexican place.Service good- (order self)CleanHowever, wouldn't come back- typical fast food place

I just can't miss in Jackson. The atmosphere is and oasis of good food and Caribbean music. The service was amazing,friendly, and knowledgeable of the food. We talked about the closed early on Thursday due to the severe tornado warning . I applauded the business thinking of employee safety. Back to the food delicious, and flavorful.come on in and have a great meal.

I think this place is outstanding. My dad and I have come three times just this month. We get the chicken bowl and added onions lettuce and sour cream. It is ALOT of food for an $8 bowl. We also loveeee the soup. It's similar to a chicken noodle with a twist. Worth the drive!!!! They have two locations and I think this one on carriage house drive is better. The staff is also attentive !!

Outstanding service and quality! We used Tulum's catering service for our family Christmas gathering and we were extremely pleased with the extensive taco bar selections, the queso, and the churro snack tray! Very generous serving sizes, sturdy serving containers, and great presentation! It was truly a turn key, delicious meal! Highly recommend their catering department! They were very helpful in guiding me to choose appropriate choices based on our family's particular needs.

Food is okay used to be betterService is good Union location is always dirty. Forks are cheap. Hornets outside will sting