The Wing Factory Midtown

My family recommended this place when I came to visit a couple months ago. I won't lie - the food was delicious. The lemon pepper chicken was on point. The strawberry cake was delicious, and the fries were seasoned perfectly... Unfortunately the taste of food is not the only thing rated for quality.I had a problem with a few things : 1) The actual cooking staff did not wear PPE (face masks) while preparing the food until I mentioned they weren't wearing them (we're in the middle of the COVID19 pandemic). 2) The wait time was ridiculous. We ordered our food via the phone, but it still wasn't ready after traveling the 25 minutes we traveled to get there, because they had apparently given someone else our order by mistake. 3) The woman they had answering the phone for the orders was often distracted. She was nice, but she had messed up our order over the phone. I love supporting black businesses, so I was excited to support this restaurant. I know the owners are natives of the area, which means they have local experience and know what's good in the city ... and to be honest, the food definitely sells itself! It' just the service needs a lot more work, and I hope they get that part of it together. They are definitely worth fighting for!!

My absolute favorite spot in Memphis for wings. The spicy garlic are heaven sent. The food is always fresh and prepared just how I like it (I like my wings crispy, not hard and my okra fried hard). They get it right every time. If u call your order in, it's ready when they say it'll be ready, and if you order in, the wait is never long. I'll be ordering from them tomorrow bc I haven't been this week yet.

Really tasty! I liked the "Orange Mound" flavor; you can really taste the orange. Wings also were cooked to a good crispy quality.

Best wings ever period! That April Special sauce is to die for. The customer sevice is great. The menu is selective.

Would have gave more stars but there soda machine was busted...this is a little hole in the wall wing place. We ended up with a purchasing a Groupon since we are from outta town. The people were very friendly and polite..the Groupon only covered boneless wings but hey wings are wings with or with out the bone. Let's talk about yummy the honey hot was amazing it was sweet and spicey, my husband got the lemon pepper which tasted like amy other lemon pepper wing and we got a special sauce one that was okay it wast half as good as the hot honey. Your best bet is to purchase the Groupon and go the cheap route.

Best wings I've ever had. The Memphis soul and the Hot Honey are AMAZING!!! My girls Love the honey gold.

I loved the food and the customer service. The cookies (you have to get one). I do wish they sold cheese fries.