The Soul Train

2 days agoNEWI recently visited this establishment to enjoy a few NFL games and fellowship with my fan club. I placed an order immediately for an item on their menu I was interested in trying. The server assigned to our area was extremely sweet. My total was a little under $18. I used a card to pay and no receipt was given. I then went to the bar and purchased a drink. The young man was pleasant. I again paid with a card and received a receipt (attached to the review for reference). I could not imagine that would have been the extent of any pleasantries thereafter.About 45 minutes into my visit, I noticed that everyone around me had their orders including the people arriving after me (I was the first patron in my section to place a food order). I asked our server to inquire. She comes back stating the order had to be freshly prepared. Another 30 minutes passes by and I still do not have my order. At this point it is now time for me to leave and I went to the counter inquiring about the refund I asked the server to provide. It was here that I encountered the woman owner as she was speaking to another server about my issue overhearing her say, "we don't give refunds. That's just policy". Keep in mind:I don't see this policy posted anywhere.It's not on the bottom of the drink receipt I was given (see photo for reference).As I approach the woman owner, I've begun to explain the situation about my ordering first. She calls the server over trying to verify the time I placed the order, again repeating no refunds are being issued. A man approached from the other side of the counter to tell me that it takes time make my order, that what I order had to be thawed out and this item is not widely ordered. Another server standing next to him then says and we opened at noon. The woman owner again repeats no refunds are issued. As I turn to leave, the food now arrives and I decline it (it's now time for me to leave and I'm not eating 1.5 hours after I've ordered and having had a drink).It's important to resolve all valid customer complaints and that resolution not be:Telling them of a policy not posted any place near where food is ordered.Equipping servers with wait times based on items ordered so that the customer can make an alternate option or be ok with the long wait.Finding fault with the customer in their order option instead of sharpening your process for your menu items which may include items not widely ordered and possibly revising the menu to accommodate the wait times that you can meet.Not even offering an apology in the matter created by this establishment.I'm an avid supporter of local businesses especially those whose owners look like me but this was an impressionable experience and not in a positive way.

It's a previous club that's now a current club with the skating rink and bull riding all in one. Come get your dance on

Let me just start by saying that this place is spectacular. If you are still worried about covid but want to get out and enjoy yourself, this is the perfect spot. Plenty of space to spread out so you can still have fun and be safe. The food is amazing and the staff is very accommodating and attentive. Love the updates the new owners have made to include the outdoor patio, cigar lounge , skating rink, and so much more. Love it all!

Over priced. Not friendly. No servers, bathroom attendants is a plus but they kinda hassle you for a tip

I went to this establishment over the weekend and I advise anyone from out of town visiting to avoid this establishment! Don't waste your time or money at this spot! The female owner is rude and disrespectful and doesn't know the first thing about customer service or operation of a nightclub. She stated that she advises her waitstaff not to tell the customers how long it will be to receive their food. Furthermore, she refuses to acknowledge responsibility of any kind for their shortcomings. She has no couth nor professionalism! She had the audacity to tell me to wait for food that I prepaid for which was also unusual. There were maybe 20 people in the entire of establishment and had the nerve to charge $15.00 to get in and $25.00 if you wanted to bring your own bottle separately. I advise you to go to CiCi!s who only charges you $10.00 to get in and allow you to bring in your own bottle for FREE! You can also check out Classic Soul for the grown and sexy or Classic Hitz for younger crowd. Anywhere else is better than this dump! Truly disappointed

Went to the place yesterday to watch the Superbowl... I haven't been here since the 90's. The setup atmosphere is all nice. So now here is the bad part they charged me $55 dollars to come up in there $55 now. Orginally it was suppose to have been 25 to bring a bottle and 10 for the admission. I went there with 10 BYOB on my mind because that's what i saw advertised on a flyer they had out. These folks are money hustlers seriously i checked my account this morning and they took a 25 fee one time and then 3 separate 10 dollar charges.. When i first came in one of the bartenders was like take your bottle back we got a 3 for 12 so took that back because i did not want to pay 25 to BYOB.. So now i come back in im like was on 3 for 12 this chick told me a drink called Memory Lost... So im looking like what bihh i dont want to lose my dam memory SMH.. Ok so now im like this some bull____So nevertheless i sad ima try it i asking whats in it she talking about a lil of everything im standing there like huh.. This lady walked off came with a pitcher poured the drink in a small cup and said here you go. Im looking like u thiink im about to drink that something u done mixed in the back omg.. So i ended up leaving because i was soo disgusted with them folks i will never return at all.. Went to get my bottle after that and still bounced the worst.......