Texas Roadhouse

If you just look at the photos, there's not much I need to say I don't feel. The customer service is very slow. The waitresses barely come back to check on the tables.As you can see from the pictures, the bathroom was also very disgusting at this place. My salad was wonderful. I really enjoyed it and I think it tasted very fresh. it is possible that the waitresses have many tables or maybe they are understaffed.This location usually gets pretty busy so I would recommend getting there pretty early trying to reserve a spot.

The server was fine. However, the kitchen over cooked a steak twice. The bar drinks were not properly made and it was a simple drink on their menu. When addressed, the manager on duty only took $20 off, she should have comped the meal at least and took off the drinks that weren't even drank. The tables were dirty and the floors are sticky. The seats were covered in crumbs and whatever. We won't be back.

It pains me to write this review. We have been going to Texas Road House locations for a couple of decades and generally had good experiences with service and food. We have been to this location a couple of times since we moved here but we always sat at the bar where service was fantastic. Today's review is mostly due to service and partially food. When we arrived we were met by two very grumpy and disconnected ladies with no smile or welcoming attitude. We were seated and a nice lady greeted us and took our order. Ordred a porterhouse for my wife and the chilli cheese fries (main reason we went there today) for me. I asked our server to bring the chilli cheese fries with my wife's steak as the appertizer was to be my main course and she said she understood. She came back after a few minutes to inform me that they were out of chilli ( one hour after opening). Very dissapointed but I order the ribs. 2 minutes later the ribs were on the table along with suggiest fries i have had. No sign of my wife's steak. I am not usually one to complain so my wife and I started eating the fries together and sharing the terrible ribs. 20 more minutes went by and no sign of her steak. So we asked our server about ETA and we could tell she became panicy all the sudden and said she would check on it and we could tell she had forgotten to order it but we decided to wait. About 10 minutes the steak showed up. My wife cut into it and the well done steak that she had ordered was bloody medium rare at best. I asked for the manager and a lady with glasses came over and introduced herself as the manager. We could tell she was not happy to be talking to us and instead of trying to make a bad situation into a customer winning situation, she dealt with us very poorly. She took the steak off the bill since we did not want it and we also noticed that the chilli cheese fries that we did not get were on the bill which they took off also. Very disappointing experience to say the least. A manager's job is to changes a customer's bad experience into a good one and that did not happen today. We were not rude, just expressed our concerns and were treated like they did not matter. Just pay your bill and get out of here. so someone else can take your seats.

Are server Abi was great super fast even though the restaurant was super busy. Never had us waiting and fun to talk to. That girl needs a raise

Visited here twice this month. We LOVE THIS PLACE! Each time we come, the steaks are Cooked perfectly as Ordered. Steaks are TENDER And FRESH! Great service. We no longer go to Logan's. We'll be back. Live an hour away.

Stopped in Jackson while driving from Memphis to Nashville - GREAT service (Milo was attentive, knowledgeable and friendly) and GREAT food. Loved the catfish! We're getting a Texas Roadhouse about 3 miles away in 2025. I feel sure we'll be regulars there!

Just a shell of a used to be family restaurant. Very sad to have seen the decline of this location. Server acted like she didn't care to be there. To get a salad it took 45 minutes to get butter for the rolls we had to walk up to the window and basically get it ourself. Restaurant was not even at full capacity yet servers couldn't find the correct tables or just left food sitting on empty tables. All in all a terrible dining experience for both service and food.

honestly very disappointed! we came to Texas Roadhouse on our way home and we were excited for the rolls. We get sit down and didn't get any rolls what so ever and we asked for them and they said that their oven was broken. This is understandable however everyone else was getting roles! Whatever we were over it but then our food come out. I ordered herb crusted chicken and it normally comes with 2 chicken breasts and very juicy!! It came with one and it was extremely dry and my Mac n cheese was as well! Our server wasn't that great either she checked on us once! We go to pay and start walking out and there were tons of rolls being handed out but we never received any! Take my advice and drive the next 20 minutes and eat at Tupelo!

Will never go back. Server took our order & that's the last we saw of her. Didn't get the sweetner for my tea like I asked. Didn't recieve the rolls until our dinner was almost gone. They were burnt & tough. Steak was like chewing on leather. Fries were tough as well. Place was filthy, especially the bathroom. The music was way too loud. Very disappointed in the whole experience. The water was the only good thing.

Food took forever to arrive, and once it was delivered, wings were extremely cold, burger patty was raw, and steaks were room temp. Sodas tasted like sparkling water. Waiter was nice, but the food sucked terribly. Have had similar experiences in past and decided to give it one last chance today.