Phipps Pharmacy

I don't want to go into all the sordid details, I'll just say, this is NOT the efficient, timely, much loved Oliver Drugs I've used for many years, because of the personal service by carrying competent humans. After a 4-day long ordeal of trying to get my last batch of routine maintenance prescriptions refilled, and now 2 days trying to get new, somewhat urgent post-op meds filled (apparently the pharmacist took it upon herself to decide what to fill rather than follow those ordered by physician) , I'll be changing pharmacies as quickly as possible!

A pharmacist by the name of Ed helped me so much !'!!I have gastric reflux and I ran out of refills on my medication. A few hours later the pharmacist by the name of Ed called me up and told me he dug up a refill for my medication. He saved me a great deal of pain and gave me relief. Thank you very much Ed!! I can still count on Phipps!! I did write a bad review. I guess I should take it back because we all are not perfect !

Friendly, patient and helpful. It won't be long before they greet you by name. We love supporting local businesses that care and avoiding chains that rarely care.

I have been coming to this pharmacy when it was previously Oliver Drugs and now Phipps for over 20 years. I have had nothing but excellent service until today. I came in to pick up 2 different prescriptions, that were called in over 5 days ago. I only received one of them. I called back and asked about why I only received one instead of two. The person on the phone asked for my date of birth and what was the prescription I was missing. I told her the information, and she said they will get it ready for me. This was around 1130am. I returned to pick up my prescription around 4pm and was told they didn't have anything for me. I asked again and was finally told my doctor called in a name brand prescription and my insurance would not cover it. Why wasnt i told this over 5 days ago when it was called in? When this business was ran by Steve Oliver i was always notified when something like this happened. Now I have a severe stuttering disability, and as I was trying ask another question, the lady rudly interrupted me as I was struggling to talk and spoke over me. She could clearly see i was having trouble trying to speak. I was extremely embarrassed. My mother who was a customer of Oliver Drugs for over 50 years and currently this Phipps pharmacy came into the store to ask the lady why she spoke over me. The lady told her she didn't speak over me and she also said the she didn't notice I had a disability, which is a lie.. i went ahead and paid full price for the prescription because I have to have it for my disability.. I have never been treated by anyone at this pharmacy like this until today. Everyone else there has always treated with kindness and excellently customer service except for this lady. I will take my 20+ years of business somewhere else.