Methodist Alliance

Horrible company, they don't disclose fees, they don't return calls, no one wants to help you, all about making money and could careless about servicing customers.

Methodist Alliance is the only local DME supplier in my BCBST network. Calling the number, you get an answering machine describing a high call volume, saying calls are returned the same day if a message is left before 2:00 PM. After 3 days, someone confirmed that they didn't have my CPAP prescription but also needed medical records. Calling the sleep center, the documents were faxed that same day. Leaving another message to follow-up, Methodist Alliance contacted me again 3 weekdays later, business day 6. Although a long, nearly two week ordeal, my appointment was this morning. Only one person manages CPAP orders with another individual very lightly assisting. The department is severely understaffed. Attempting to confirm their understanding of my insurance benefits, the individual lightly assisting explained I had not met my deductible or out-of-pocket maximum. Both points were incorrect. Probing further, she had mistakenly quoted family benefits. Being an individual plan and outlining the differences, I ultimately received the appropriate information matching my benefits. My frustrations were long delays and unnecessary confusion. Visiting in person, I did not sense that these problems were intentional. Methodist Alliance does need additional staff and better internal training.

If I could give zero stars I would. They charge more then ordering supplies off of Amazon. The biggest difference being you are in charge of your Amazon order and know that you will be getting the correct item(s).