Los Portales Mexican Restaurant

Los Portales was like a trip south of the border. The atmosphere made me feel like I took a portal to a complete other country. I feel completely immersed in the wondrous decorations and environment. The food was excellent and I would certainly recommend it to anyone searching for high-quality Mexican food in Jackson. I had zero complaints about the service and the food was delivered pronto. In addition, while I'm not a vegetarian myself, they have a great number of vegetarian options for those it might be important too.

Great atmosphere. Decent service.. Cons: Little expensive compared to other Mexican restaurants in the area

When my family and I walked in we were not greeted and basically looked at. We went up to her and told her we had five people and she said okay you can sit over there. Then after three minutes she looks at us and says you need to go to the host if you want a table (which we were so confused because we didn't see the host at first and she literally told us to sit). Once we got to the host she was okay and sat us down. Our waiter came and did not introduce himself and he just put chips on our table. The service was pretty bad and the food was alright. Just because of the service I don't think I will come here again, very disappointed. Also it sucks because the ambiance is so pretty.

Beautiful restaurant, excellent service!I'm from California & this is the best food I've had in a very long time!5/5 stars!!Thank you !!!

This place has been my go to for Mexican food for years. Sadly, I ordered food to go and I noticed she charged me. 25 cents for a to go box. Wow. The food came quickly, but I'm disappointed with the charges for to go.

Food was better than I expected based on reviews. The shrimp enchiladas were pretty tasty, I forgot what they were called on the menu. The platter came out hot and fresh. I would have preferred a stronger presence of cilantro and lime, but that's my fault for not specifying extra. The salsa also needed cilantro and the music was a little too loud for my taste, but overall a good meal.

I would not make a special trip back but this place is more than adequate: fair prices for size of portions, fresh tasting and cooked correctly, ultra quick service--actually too quick. Give the customer a chance to settle in please. Obviously popular with locals, it might be the best Mexican restaurant in Jackson but it does not stack up well with its competitors in other similarly sized Tennessee cities. It's a big menu but lacks real regional choices. Flavors lack bite. The salsa is almost tasteless it's so bland. Queso chorizo was rich, filling but it too lacked an edge. The bar is big but then the cocktail and beer choices are meager.The building is new and attractive and not loud. Lots of families in attendance, a relaxed vibe.

Best Mexican in Jackson. We have never had to wait for a table more than 5 minutes. The food is tasty and delicious and arrives at your table promptly. The staff is polite and helpful.

Stopped in here for the first time while passing through to town. Nice restaurant with a really nice bar, but $16 for a pre-mixed margarita Seems a little steep. Free chips we're warm and salsa was good but when I went to order food I was informed that they close in 20 minutes, At 9 PM. Seemed a bit early but I'm glad I didn't order food because, damn, when the clock struck nine there was no leeway, they were kicking everyone out and putting chairs on top of the tables. My overpriced $16 margarita was still half full, but they were not the least bit concerned, it was closing time and it was time to GO. I guess if you're an early bird, and are not concerned about crazy overpriced drinks, you might enjoy this place, but I was not impressed.

In the area for work, was wanting a taco salad. The service was quick, food was hot and fresh, the salsa that came with the chips was simple, but flavorful with a light kick. I was hungry so I didn't take a pic before diving right in. Would recommend.