Kelli's Cakes and Confections

So disappointed! First time in Oxford, read the reviews, looked at the website and decided to visit. Walked up at 5:01p as an employee walked up to the door and informed us they were closed. I said the website says you are open till 8p, she said oh it's always wrong. Horrible customer service, she could have handled it much better, but instead of allowing us to come in and spend money she said we open tomorrow at noon and locked the door.Well I won't be coming back! Horrible horrible customer service!

I love running into this spot for nice treats. I also ordered a very tasty cake. My only complaint is for the reduced hours, which make it difficult to pick up orders when you need them. I needed a cake to take with me for a luncheon in a neighboring town. But they don't open until Noon, so I couldn't pick up a cake and make it to the event on time.

Love the Cakery! I got 4th of July cookies and they were so cute. They even let me set a pickup time to make it more convenient. And I got to pick the cookies I wanted!

I've been a patron of The Cakery since 2017, and most of their stuff is fantastic, especially for a gluten intolerant person like me. Their gluten free cupcakes are fabulous, when they actually make them and put them in the case. However, their custom gluten free cakes have gone downhill within the past year, which is severely disappointing. The last cake I received was dry and lacking any semblance of chocolate flavor, so much so we threw out the half of the cake that wasn't eaten at our last party. The staff is mostly accommodating and friendly, though there are a few who got a little too nosy for my liking. I hope their quality of goods and kindness of service only goes up, but I don't know that I'll ever be going back.

Had 2 different cakes made and was extremely happy with both! Both cakes looked amazing and tasted equally as good!

I heard really good things about this place but have been met with disappointment in my 2 visits. I placed a large custom order and one of the staff didn't securely close a box, so when I walked not even 15 feet outside, the wind blew it open and all on the concrete. Then they made me pay full price for new ones because I had already "left the store". I called to confirm something TWICE with staff and both times it was confirmed, and then the day before, I'm told no without an explanation to why I was originally told twice that they would have what I needed. Go somewhere else, there are so many other talented bakery shops in Oxford that have WAY better customer service.

I could go on and on about how great the Cakery is. They have the absolute best designers out there. They take custom orders and can do anything you want. Follow them on Instagram and you will be more than convinced to use them. They have a case full of goodies each day and the cutest candles and cake supplies

Ordered macaroons and not disappointed, texture and taste was perfect, just wish the size was upto the standard and price is high for what it is

I ordered a birthday cake from there. It was gorgeous and I was so pleased with it. I will definitely be going back there.

OMG the best in Oxford! Overpriced. . But what isn't in OxfOrd? If you're looking for cakes or cookies try Kelli's...