Jack's Family Restaurant

Good food fresh and hot plus the seating area is nice with a large television! Being a new place you have to be patient with the service staff, they have been swamped with work! Overall a pleasant experience!

service was great from start. this is grand opening dont know how long been open. i wanted to check out since, I see alot of commercials. stopped by for lunch. since just open lines are long but food was fresh and hot. i ordered a #8 fried chicken combo and a #1 double cheesburger combo. This location used to be a Mrs. Winners back in the day if you remember them..stop by try them out. plenty of parking space. they do have 2 drive-thru lanes also . new building also

I stopped by Jacks location at 3770 E Shelby drive store no.375 on Sunday April 28 2024 i ordered a 3 piece chicken tender snack and a chicken blt salad at the cost of $14.57 on my way to work the chicken tenders was cold and old the fries was hot but they didn't give me anything to eat my salad with nor did the give me any salad dressing even tho they asked me what kind i wanted i tried calling that day no answer i also tried calling the next day which would be today seems like someone was picking the phone up and hanging it back up this location just opened about two months ago and already this the kind of service we are receiving Meashell Nelson is the general manager shame on you for allowing this kind of food to be served under your leadership and noone has any kind of way of letting you know

I ordered 2 meals. The fries tasted like they were cooked in old grease. The burgers were okay.

How am I supposed to eat my mashed potatoes without a spoon or fork? Everything else was fine but cmon man

9/12/2024....The service at this Shelby Drive location is poor. I was late for work today because they could not get it together. The driveway was full. The lobby was full. They had 1 person preparing food. One person taking orders at the front counter. One person that seemed as if she could not see or read the orders that she was supposed to be preparing. You have other employees walking around looking. The front counter person stated that she needed the orders for the lobby. The woman preparing the food...She yelled...THEY WILL JUST HAVE TO WAIT!!! The service was TERRIBLE. That is a high traffic area and the staffing is just not where it needs to be. Andddd, the staff that they have has no sense of urgency and lack the ability to service customers effectively.

I ordered the steak biscuit and the biscuit was hard and the steak was lukewarm. I just ate the steak and threw the biscuit away. Money wasted!

If I could give it zero stars I wouldve, had missing food on my order, no sauces at all, missing straws, crispy chicken sandwich wasnt even crispy, it was soggy. Fries weren't fresh, and the buttered biscuits I ordered werent even buttered at all. Driest biscuits I ever tried. No good!!! Should of went to Burger King instead

this shit was horrible. they gave me a burger and that shit had no lettuce, no tomatoes, no bacon, and we saw an insect in our food. This was a horrible and horrifying experience and if we ever come back. I ordered d a chi sandwich and it only came with pickles and the sprite was bland as well. TS is ass