Firehouse Subs Shops at Goodman Crossing
Firehouse Subs Shops at Goodman Crossing
Mmm. Mmm. Mmm. Semi toasty
French Dip. Sacred au jus
Firehouse Chili
a fire hydrant and a fire hydrant
firehouse subs logo
Adam H.
Dec 13, 2024
Five stars!!! All the ways!!! Woooo. Hooo!!! I've never had a service on a level like this place gives regularly. It is truly amazing how this team works together to pull off an unbelievable and unforgettable experience. You will never forget your time spent at this Firehouse! Only thing that could make it better is if I caught fire as I got near!!!What an awesome Firehouse Subs! It is the greatest thing that has ever happened to me! Ok. That's out of the way now. This place kinda sucks bad. I hate that too. I really need it not to suck, so all that before was just a muse to raise the star count here so that hopefully, they will continue to stay somewhat busy, and hopefully hire people that can make a sandwich and hand it to me. That's all I really want in life. Make me food and hand it to me. No banter. No witty small talk at all. Hand me my damn food. My last visit went like this:I ordered in the app because the people here give no shits about listening to you at all. Tell them I have an online order at the speaker. I pull up to the window within 30 seconds. By the time I get to the window (no cars in front of me), she opens the window and is like "yes, Sir???", like wtf are you doing here. I remind her we just spoke and she scurries off. Some time goes by and I get my food. Wrong. Missing items that come with it that really kind of make the sandwich. I turn around and look in the DT window. She is looking at me, then turns around and walks away. Then she comes back and says "you are missing your au jus???" Yes. Excellent guess, almost as if you knew already. May I please have it? I say...Mind you.... No one else is still in the drive thru window along with me still. Minutes later... Some red head kid with a white boy Afro comes to the window and says, I swear to Tom Cruise, I could not make this up..."do you want your au jus??" I say please, and he gets it. It was all cold when I got home!!!! I'm slowly giving up on the Olive Branch youth. It sure does look like someone spent some decent money opening this place, just to have the local village idiots run it into the ground. Five stars all the way to the bank!I'll go to the Germantown store most likely from now on...'24 - 102/101. Not that it matters.... Memphis Yelp is slaw too
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Charita B.
Oct 18, 2024
The sandwich was ok. The customer service us very rude.If you forget to make a order you should at least acknowledge and not throw the order to the employee to give to customer. Thanks but no thanksI'll spend my money somewhere else.
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Scott D.
Jan 7, 2024
Really was looking forward to a good sandwich, what I got was OK, the bun fell apart while I was eating it and the toppings were all lumped together it was very sloppy
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Garrett J.
Jun 24, 2024
Slowest sandwich to ever be made. Literally 30 minutes with no one in front of me in drive-through. Watched them make my sandwich and let it sit there while they made three other sandwiches before deciding to bag it up and hand it to me. Ridiculous.
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Haydan C.
Mar 18, 2024
The food was amazing, customer service was very helpful even helped me find out it's ok for me to be open about my sexuality. Thank you firehouse
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Nick D.
Mar 14, 2024
Ordered takeout via their app twice. The first time my sandwich was made with condiments i excluded from my order.. the second time (today) I ordered a sandwich and then waited 20 minutes for it to come out wrong and have to be remade (a total time of 35 minutes spent on something I ordered ahead of time.) Really expected more for a $15 sandwich.
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Jerry N.
Feb 18, 2024
I ordered 3 medium sandwiches while in Walls, went normal location in Southaven but discovered that their system sent order to new location on Old Hacks Cross Road, on the other side of Olive Branch. When I mentioned this to the staff, they just laughed, I will be mentioning this to all my friends & family. I would avoid this location.
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