Canopy by Hilton Memphis Downtown Beale Street

The visit I had was nice, very friendly and open for ideas of food places. The room wasn't bad as well. It's a boutique hotel. My important thing was I felt safe there and I didn't at another hotel nearby so I had a separate reservation and stayed here.

Booked the room with Hilton points, and this hotel is currently in the midst of trying to charge me over $900 instead. I showed the clerk at checkout verification that I booked with points -- she was unapologetic, rude and lied repeatedly. I don't know exactly what kind of scam they're trying to run, but I'm shocked they think they can get away with it.On top of that, on the morning of checkout, an employee at 8 am started doing work in the hallway outside my room and blasted dust everywhere, setting off the fire alarm. I was told I would receive a "gift" for this inconvenience, and the only thing I've received is Hilton stealing my time and money. The level of incompetency at this hotel is absolutely staggering.

Very nice hotel with friendly staff. Conns: There was no shampoo in the dispenser in the shower and the conditioner was clogged. The shower also leaked. Pros: Breakfast was amazing. The chef definitely took pride in his food. Just beware of the 18% added gratuities and tip accordingly.

Stayed here again (unfortunately) here's the sheets in room 415 on 8/10/24... 4 fresh and nastyBlood spots! THIS HOTEL IS DISGUSTING!Changed rooms after the blood on sheets to 317 (8/10/24) and what a surprise, more mold coming from the vents. Managers have been notified of each issue, each time.

Slow service to get into the room. Charging over $300 in incidentals is crazy but that's alright. The restaurant downstairs the service is 10/10!I would just say NO WATER IN THE ROOMS IS CRAZY. They would've gotten 5 stars but it feels wrong to not have bottled water in a room that you're charged $300 a night for. I also really enjoyed the coffee bar attached to the lobby.Overall this was extremely clean. Just had a few things I wish they would update but overall a better experience than the Peabody!

I only did one night here as I was passing through Memphis. But this is an incredibly solid option for staying in the downtown area. The hotel was modern, clean, chic and simply put, a great place to spend the night. I opted to use the valet parking. Not cheap, but very easy and convenient. Beale Street is an easy, short walk away. So, you have plenty of options in terms of places to eat and drink. I would absolutely stay here again.

We do get to try out plenty of hotels in my line of work. So when I first heard of this place, I automatically thought it was some boutique hotel chain that's a local thing. Boy was I wrong.As I walked in through the lobby. The whole thing was nicely decorated. The bar looked like a proper bar, not the whole tired out hotel bar that we typically see. The seating area was totally posh as well. I don't necessarily like doing hotel bars and restaurants, but this place looks like you can impress a date even if you just stay in.The rooms are also super impressive. USB ports everywhere. Lots of space to set your things on. The bed was super comfy and the decor around was nice. The bathroom is very complete and it is just a nice environment to be in.I definitely enjoyed staying here and look forward to staying here again in the future.Thank you so much for reading my review. I hope this helps with your decision making experience. Enjoy your awesome yelptastic day!!!Muchos gracias y hasta pronto!

Stayed at the Canopy by Hilton Memphis Downtown this past weekend (Feb 16-18). Went to use the in-room coffee maker. I don't think it's been really cleaned in the three years the hotel has been opened. Black gunk on the tissue was wiped out of the clear plastic water reservoir that you fill, around the valve seal at the bottom right where the water goes into the machine. The black chunks floating in the mug are what came out when I ran plain hot water through it. Needless to say, I wouldn't eat or drink anything on site there. No telling what is up with any of their food prep equipment.

Love this hip hotel. Walking distance to a bunch of bars and literally across the street from Autozone Park baseball stadium! Unbelievable view of park entrance from room (odd number side of hotel) Just fyi ;)The hotel is beautiful and modern. Great design!Bed is fantastic and luxurious with huge tv and steaming. High ceilings and beautiful bathroom. Only con is could be a bit cleaner. They need to do better but I would stay here again without a doubt

First impression is always the staff. The Valet Parking attendant was kind though we were not prepared for the $42 fee to park. When booking the hotel, we were not given that information. Check in service was terrible. Room was dirty, upgraded amenities were not available (caffeinated coffee, snacks, robes, slippers, socks), phone was broken, and room key did not work on 4 different occasions. There was no manager available. I spoke with the front desk the morning after our check-in with the list of complaints. She was much more accommodating and found coffee for me. She also waived the $42 parking fee. We weren't asking for anything free. We wanted what we paid for at a rate of $200 per night. Very disappointed overall.