Ashley H.
Jun 22, 2024
One Saturday at the lake, I decided that I wanted to buy a camper, so I looked up a few on CW's website and took screenshots. Sunday after church, we stopped in and met with a salesman who showed us all of the ones I picked out. It happened to be the last Sunday of the month, so the banks and service department were open. A few hours later, we towed home a 21 foot Keystone Hideout with a slide out. We were limited on size and weight due to my boyfriend's Tacoma and my 4 Runner's towing capacity. The size is really perfect for us, and it's so cute and comfortable!After we met with someone else who explained everything from GS campgrounds, warranties, and maintenance, I signed all of the paperwork. Then another guy walked us around and helped us pick out the other things we needed like a sewer hose and tp. They had great deals on things like camping chairs and grills and the prices were really as inexpensive as you can buy anywhere else. I picked out some cutesy decor for ours, and since I knew it would have a hula skirt and fake palm tree, I picked out some plastic pink flamingos and lights to go with it. I really wish I had known then what I know now about the meaning of pink flamingos in a campground. Not judging if that's your thing, but it's not ours. After we finished shopping, they had everything hooked up and ready to go. We did a quick walk thru to learn about my new camper, and they called the next week to make sure we were satisfied and didn't have any questions about it. Camping World made the whole process easy and convenient from the minute we walked in the door. We were very pleased with our experience. Weekends at the lake in the camper will be so enjoyable for us, the dogs, my grandson, and our family and friends. We plan to make even more memories taking it on road trips this fall. Even my mama will be blessed by it because I'm gifting her those pink plastic flamingos for her yard.
Read MoreTaylor M.
May 13, 2023
Got called "Rainman" for thinking about a $24,000 purchase for too long.... I'm autistic.. that's a slur .
Read MoreMichael W.
Dec 17, 2021
I was trying to sell my 4 yr old camper that was in good shape. I filled out questionnaires from 2 dealers and got offers back from both. Camping World's sales office offered to buy it "outright for $10,200." And LazyDays offered $11,000 after I sent them some pictures. Now, I had a bad experience at Camping World trying to upgrade my last camper, so I was wary but the other dealer was 3.5 hrs away. Hoping to save time I called CampingWorld and set an appointment to drop it off at the Olive Branch location.When I got there, no one seemed to know I was coming. I finally found someone to talk with in the sales department but he wasn't sure what was going on. They wanted to inspect it(reasonable) and so backed it into a bay to plug it in. After an unreasonable amount of time, about 1.5 hours the sales manager came out with a list of things that needed to be repaired to the tune of $6500. There was nothing critical, but they wanted to redo all the seals, new tires, new LP service, etc. I told him that was ridiculous and he cut it back to $4400. He said that corporate would require those things to be done to resell it. I showed him the offer I received FROM corporate for $10,200 "outright" on a 4 year old camper with original equipment. I asked why it took 1.5 hours just to determine this. He was unapologetic and didn't care. This is their tactic, get you in, wear you down and take advantage. Shame on me for even trusting them. On a positive note, the bathroom roof vent blew off on the way there, and they were able to replace it before I left for a reasonable fee. Then they forgot to put my electric hook-up back in the trailer. So I had to waste another hour going back the next week. I called LazyDays RV and set up an appointment to drop it off. When I got there, they were very busy. Someone came right up to see what I was dropping off and as soon as I told them my name, they knew what was going on. They had me drop the trailer and 2 people came out to inspect and take pictures. They went inside and under and on the roof. In 15-20 minutes a guy said it looked great, took the keys, and took me into the office. I was handed off to someone that had the paperwork and check from corporate. After signing and making copies, I was done. 45 minutes, tops, for everything!
Read MoreRobb K.
May 6, 2021
I stopped by the other day to look at 5th wheels. Sales person wouldn't let me look at them without him? Odd, I have been there several times and no salesperson went with me. If I wanted someone to answer questions, I would ask. Also, sales staff indoors are not knowledgeable on the products they sell. Much easier and better to buy from Amazon. At least you know you can return without issue. Look at their overall rating on BBB: Customer Reviews 1.04/5 Average of 203 Customer Reviews and Customer Complaint 818 complaints closed in last 3 years 272 complaints closed in last 12 months. I was going to spend thousands at this location, until I was bird-dogged by the salesman. Now, I will go elsewhere. Trust me, we understand the tactic and some don't like it. If we just want to look, that means we just want to stroll and look.
Read MoreThomas K.
Sep 28, 2022
I just wonder how they got a 2 star rating. i bought a new motor home from them two years ago they won't return calls or warranty what they sell. it has been two years and I still can't use my RV. the only reason they get 1 star is because there is not one lower. also don't call Thor because Marcus doesn't care either. He says he's happy when your happy but what he doesn't say is he's happy even when your not happy.
Read MoreFrank P.
Jan 23, 2022
Hours say 11:00 am Sunday. Drove over to store to find others waiting at 11:20 am with no store open. Called number to store, recorded message then they disconnect. I'll be disconnecting from this Camping World from now on.
Read MoreMitchell B.
Apr 24, 2024
We purchased an $80,000 Montana RV and it quickly turned into the worst financial decision we've ever made. Multiple problems with the RV including the AC, leaking slide, leaking kitchen plumbing, leaking bathroom plumbing, and water damage to the floor. We took it in for repairs. 3 weeks later, we took it home and it still wasn't fixed. During the time it was there, I had to call constantly asking for updates. All I heard was "we're short staffed" and "the technician hurt his arm and is out". When we got the RV back, the AC still didn't work. Obviously, no one checked the work that was done. Very low end QA/QC. Also, they managed to break the deadbolt on the front door and I had to drill it out and replace it. This was the worst experience I've had in years. Save yourself a headache and go somewhere else. This place is horrible.
Read MoreKurt S.
Feb 8, 2024
We recently had them install a water heater in our coach. Totally unsatisfactory experience. Never tested new unit, it wasn't installed properly and as a result leaked water all over inside of unit. Refused to modify to allow door to match custom paint in coach to be installed, but promised at the start they would. VERY poor communication, added numerous undisclosed charges and would not return calls when I wanted to take the coach back to fix errors. Service department manager NEVER did return calls.
Read MoreDerek S.
Jan 3, 2024
My Rating for CW is NEGATIVE 5We purchased a $25,000 RV from Camping World in Olive Branch Mississippi, 1.5 years later we had a dry rotted tire that caused over $10,000 damage to our RV going down the interstate. After 6 months to repair it at their facility, this is how it was returned back to us. The main inlet water hose was never installed back to the the RV. It was completely missing. No hose to the water tanks. We had water going everywhere!!! All down the side of the RV and water sprayed all inside the RV. All on the fuse panel, cabinet, walls, floor and underpinning. This is not acceptable! I will never buy anything from Camping World again!!! I have a question regarding my insurance check made out to "Camping World Collision Center" for repairs to over $10,000 damage on my RV. We have a law suit in litigation due to water damages because they forgot to re-install our main water inlet hose. Camping World told my insurance agent to make the check out to "Camping World Collision Center". During discovery we have in writing from Camping World that states "Camping World Collision Center Does Not Exist." It is Not an entity! The judge even said this in court. This got even more interesting after we found out the back of the check was signed by Camping World RV Sales. Correct me if I'm wrong but this seems strange. I would like to know what are your thoughts and how I should handle this information. FTC, FBI, IRS?Follow our case: "Austin vs Camping World "Breach of Contract, Sub par repair, Negligence, WRECKLESS and Fraud.Is this legal? Maybe they are just trying to make their shareholders happy by making their sales look better than they actually are. Follow these groups See these Facebook groups before buying anything from Camping World "Victims of Marcus Lemonis""Camping World Sucks"YouTube- "Victims of Marcus Lemonis"
Read MoreRuth B.
Jul 16, 2023
We were on our trip out west when our dual fuel Refrigerator stopped working. The service department went above and beyond to diagnose and get the repair done and get us on the road. I also want to especially thank Kelsey and Michael. They were very knowledgeable and professional. Thank you Camping World, Olive Branch,Mississippi!
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